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Merge pull request #247627 from bandersmsft/res-exchange
MCM - reservation exchange for EA - clarification
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articles/cost-management-billing/reservations/exchange-and-refund-azure-reservations.md

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@@ -7,7 +7,7 @@ ms.service: cost-management-billing
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ms.subservice: reservations
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ms.custom: ignite-2022
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ms.topic: how-to
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ms.date: 05/03/2023
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ms.date: 08/08/2023
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ms.author: banders
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---
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Microsoft cancels the existing reservation. Then the pro-rated amount for that reservation is refunded. If there's an exchange, the new purchase is processed. Microsoft processes refunds using one of the following methods, depending on your account type and payment method.
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### Enterprise agreement customers
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### Enterprise Agreement customers
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Money is added to the Azure Prepayment (previously called monetary commitment) for exchanges and refunds if the original purchase was made using one. If the Azure Prepayment term using the reservation was purchased is no longer active, then credit is added to your current enterprise agreement Azure Prepayment term. The credit is valid for 90 days from the date of refund. Unused credit expires at the end of 90 days.
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If the original purchase was made as an overage, the original invoice on which the reservation was purchased and all later invoices are reopened and readjusted. Microsoft issues a credit memo for the refunds.
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If the original reservation purchase was made from an overage, the refund is returned to you as a partial credit note. The refund doesn’t affect the original or later invoices.
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### Pay-as-you-go invoice payments and CSP program
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