Merge pull request #209559 from hickeys/users/ahmedb/improvesupportintake

improve the support intake

Author: Court72

articles/azure-fluid-relay/resources/support.md

@@ -11,15 +11,18 @@ ms.service: azure-fluid
 
 # Help and support options for Azure Fluid Relay
 
-If you have an issue or question involving Azure Fluid Relay, the following options are available.
+If you have an issue or question involving Azure Fluid Relay, the following options are available:
 
-## Check out frequently asked questions
-
-You can see if your question is already answered on our Frequently Asked Questions [page](faq.md).
+> [!IMPORTANT]
+> For ongoing service issues that are time sensitive, creating an Azure support request is the preferred option.
 
 ## Create an Azure support request
 
-With Azure, there are many [support options and plans](https://azure.microsoft.com/support/plans/) available, which you can explore and review. You can create a support ticket in the [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).
+If you are running into an ongoing service issue that is impacting your end users, creating a support request is the best way to obtain live-site support. Depending on the degree of impact, setting the right severity level for the support case will get you to the technical support needed. With Azure, there are many [support options and plans](https://azure.microsoft.com/support/plans/) available, which you can explore and review. You can create a support ticket in the [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).
+
+## Check out frequently asked questions
+
+You can see if your question is already answered on our Frequently Asked Questions [page](faq.md).
 
 ## Post a question to Microsoft Q&A