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articles/communication-services/concepts/voice-video-calling/includes/known-issues/known-issues-all-browser.md

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ms.custom: template-how-to
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---
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### All Desktop browsers
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## All Desktop browsers
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### It isn't possible to render multiple previews from multiple devices on web
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**Browser version:** All.<br>
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**Azure Communication Service calling SDK version:** All.<br>
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**Description:** It isn't possible to render multiple previews from multiple devices on web. This issue is a known limitation.<br>
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**Known issue reference:** For more information, see [Calling SDK overview](../../voice-video-calling/calling-sdk-features.md).<br>
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**Known issue reference:** For more information, see [Calling SDK overview](../../../voice-video-calling/calling-sdk-features.md).<br>
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### Repeatedly switching video devices might cause video streaming to stop temporarily
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**Browser version:** All.<br>
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**Azure Communication Service calling SDK version:** All.<br>
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**Description:** During an ongoing group call, suppose that *User A* sends video, and then *User B* joins the call. Sometimes, User B doesn't see video from User A, or User A's video begins rendering after a long delay. A network environment configuration problem might cause this delay.<br>
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**Known issue reference:** For more information [Network recommendations](../../voice-video-calling/network-requirements.md).<br>
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**Known issue reference:** For more information [Network recommendations](../../../voice-video-calling/network-requirements.md).<br>
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### Excessive use of certain APIs like mute/unmute results in throttling on Azure Communication Services infrastructure
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**Browser version:** All.<br>
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Excessive use of mute/unmute is blocked in Azure Communication Services infrastructure. Throttling happens if the participant (or application on behalf of participant) attempts to mute/unmute continuously, every second, more than 15 times in a 30-second rolling window.
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<br>
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### All mobile browser
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## All mobile browser
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### It isn't possible to render multiple previews from multiple devices on web
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**Browser version:** All.<br>
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**Azure Communication Service calling SDK version:** All.<br>
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**Description:** It isn't possible to render multiple previews from multiple devices on web. This issue is a known limitation.<br>
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**Known issue reference:** For more information, see [Calling SDK overview](../../voice-video-calling/calling-sdk-features.md).<br>
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**Known issue reference:** For more information, see [Calling SDK overview](../../../voice-video-calling/calling-sdk-features.md).<br>
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### Repeatedly switching video devices might cause video streaming to stop temporarily
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**Browser version:** All.<br>
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**Browser version:** All.<br>
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**Azure Communication Service calling SDK version:** All.<br>
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**Description:** During an ongoing group call, suppose that *User A* sends video, and then *User B* joins the call. Sometimes, User B doesn't see video from User A, or User A's video begins rendering after a long delay. A network environment configuration problem might cause this delay.<br>
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**Known issue reference:** For more information [Network recommendations](../../voice-video-calling/network-requirements.md). <br>
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**Known issue reference:** For more information [Network recommendations](../../../voice-video-calling/network-requirements.md). <br>
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### Excessive use of certain APIs like mute/unmute results in throttling on Azure Communication Services infrastructure
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**Browser version:** All.<br>

articles/communication-services/concepts/voice-video-calling/includes/known-issues/known-issues-chrome-browser.md

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### Camera switching makes the screen freeze - Google Pixel 4a
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**Device affected:** Google Pixel 4a.<br>
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**Browser version:** All.<br>
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**Azure Communication Service calling SDK version:** All.<br>
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**Description:** When a Communication Services user joins a call by using the JavaScript calling SDK, and then selects the camera switch button, the UI might become unresponsive. The user must then refresh the application, or push the browser to the background.<br>
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**Azure Communication Service calling SDK version:** All.<br>
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**Description:** When a Communication Services user joins a call by using the JavaScript calling SDK, and then selects the camera switch button, the UI might become unresponsive. The user must then refresh the application, or push the browser to the background.<br>
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## iOS Chrme
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## iOS Chrome
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### No outgoing and incoming audio when switching browser to background or locking the device - fixed in iOS version 16.4+
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**iOS version:** All iOS versions up to iOS 16.3.<br>

articles/communication-services/concepts/voice-video-calling/includes/known-issues/known-issues-safari-browser.md

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**Recommended workaround:** Consider updating to the latest macOS/Safari version..<br>
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## Safari Mobile
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## Safari iOS Mobile
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### iOS 16 introduced bugs when putting browser in the background during a call
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**iOS version:** iOS versions 16 to 16.1.<br>

articles/communication-services/concepts/voice-video-calling/known-issues-webjs.md

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---
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# Known issues in Azure Communication Services calling WebJS SDKs
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This article provides information about related to the Azure Communication Services WebJS calling SDK.
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This article provides known issues related to using the Azure Communication Services WebJS calling SDK.
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::: zone pivot="all-browsers"
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[!INCLUDE [All browsers](./includes/known-issues/known-issues-all-browser.md)]
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::: zone-end
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::: zone pivot="chrome-browser"
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[!INCLUDE [Safari browser](./includes/known-issues/known-issues-chrome-browser.md)]
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[!INCLUDE [Chrome browser](./includes/known-issues/known-issues-chrome-browser.md)]
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::: zone-end
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::: zone pivot="firefox-browser"
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[!INCLUDE [Safari browser](./includes/known-issues/known-issues-firefox-browser.md
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[!INCLUDE [Firefox browser](./includes/known-issues/known-issues-firefox-browser.md)]
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::: zone-end
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---

articles/communication-services/toc.yml

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href: concepts/voice-video-calling/user-experience.md
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- name: Known Issues
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items:
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- name: WebJS calling SDK
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href: concepts/voice-video-calling/known-issues-webjs.md
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- name: Call Automation
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href: concepts/voice-video-calling/known-issues-call-automation.md
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- name: WebJS calling SDK
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href: concepts/voice-video-calling/known-issues-webjs.md
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- name: Call Automation
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href: concepts/voice-video-calling/known-issues-call-automation.md
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- name: Chat
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items:
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- name: Overview

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