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articles/cost-management-billing/manage/troubleshoot-azure-sign-up.md

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You may experience an issue when you try to sign up for a new account in the Microsoft Azure portal or Azure account center. Before you troubleshoot the issue, first verify the following:
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> [!NOTE]
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> If you already have an existing account and are looking for guidance to troubleshoot sign-in issues, see [Troubleshoot Azure subscription sign-in issues](https://docs.microsoft.com/azure/cost-management-billing/manage/troubleshoot-sign-in-issue).
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- The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
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- The credit card information is correct.
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- You don't already have a Microsoft account that has the same information.
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> [!NOTE]
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> If you already have an existing account and are looking for guidance to troubleshoot sign-in issues, see [Troubleshoot Azure subscription sign-in issues](https://docs.microsoft.com/azure/cost-management-billing/manage/troubleshoot-sign-in-issue).
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## Resolutions
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To resolve any errors, select the issue that you experience when you try to sign up for Azure.

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