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Copy file name to clipboardExpand all lines: articles/site-recovery/hyper-v-azure-troubleshoot.md
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@@ -19,7 +19,7 @@ This article describes common issues that you might come across when replicating
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If you experience issues when you enable protection for Hyper-V VMs, check the following recommendations:
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1. Check that your Hyper-V hosts and VMs meet all [requirements and prerequisites](hyper-v-azure-support-matrix.md).
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2. If Hyper-V servers are located in System Center Virtual Machine Manager (VMM) clouds, verify that you've prepared the [VMM server](hyper-v-prepare-on-premises-tutorial.md#prepare-vmm-optional).
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2. If Hyper-V servers are located in System Center Virtual Machine Manager (VMM) clouds, verify that you've prepared the [VMM server](hyper-v-prepare-on-premises-tutorial.md#prepare-virtual-machine-manager-optional).
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3. Check that the Hyper-V Virtual Machine Management service is running on Hyper-V hosts.
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4. Check for issues that appear in the Hyper-V-VMMS\Admin sign in to the VM. This log is located in **Applications and Services Logs** > **Microsoft** > **Windows**.
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5. On the guest VM, verify that WMI is enabled and accessible.
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2. Verify whether replication is paused:
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- Check the VM health status in the Hyper-V Manager console.
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- If it's critical, right-click the VM > **Replication** > **View Replication Health**.
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- If replication is paused, click**Resume Replication**.
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- If replication is paused, select**Resume Replication**.
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3. Check that required services are running. If they aren't, restart them.
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- If you're replicating Hyper-V without VMM, check that these services are running on the Hyper-V host:
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- Virtual Machine Management service
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- If you're replicating with VMM in the environment, check that these services are running:
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- On the Hyper-V host, check that the Virtual Machine Management service, the Microsoft Azure Recovery Services Agent, and the WMI Provider Host service are running.
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- On the VMM server, ensure that the System Center Virtual Machine Manager Service is running.
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4. Check connectivity between the Hyper-V server and Azure. To check connectivity, open Task Manager on the Hyper V host. On the **Performance** tab, click**Open Resource Monitor**. On the **Network** tab > **Process with Network Activity**, check whether cbengine.exe is actively sending large volumes (Mbs) of data.
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4. Check connectivity between the Hyper-V server and Azure. To check connectivity, open Task Manager on the Hyper V host. On the **Performance** tab, select**Open Resource Monitor**. On the **Network** tab > **Process with Network Activity**, check whether cbengine.exe is actively sending large volumes (Mbs) of data.
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5. Check if the Hyper-V hosts can connect to the Azure storage blob URL. To check if the hosts can connect, select and check **cbengine.exe**. View **TCP Connections** to verify connectivity from the host to the Azure storage blob.
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6. Check performance issues, as described below.
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6. Check performance issues, as described in the next section.
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### Performance issues
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Network bandwidth limitations can impact replication. Troubleshoot issues as follows:
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Network bandwidth limitations can affect replication. Troubleshoot issues as follows:
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1.[Check](https://support.microsoft.com/help/3056159/how-to-manage-on-premises-to-azure-protection-network-bandwidth-usage) if there are bandwidth or throttling constraints in your environment.
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2. Run the [Deployment Planner profiler](hyper-v-deployment-planner-run.md).
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2.Click**View Replication Health** to see the details:
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2.Select**View Replication Health** to see the details:
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- If replication is paused, right-click the VM > **Replication** > **Resume replication**.
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- If a VM on a Hyper-V host configured in Site Recovery migrates to a different Hyper-V host in the same cluster, or to a standalone machine, replication for the VM isn't impacted. Just check that the new Hyper-V host meets all prerequisites, and is configured in Site Recovery.
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- Volume Shadow Copy
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- Azure Site Recovery VSS Provider
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- After you do this, wait for a couple of hours to see if app-consistent snapshots are generated successfully.
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- As a last resort try rebooting the VM. This might resolve services that are in unresponsive state.
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- As a last resort, try rebooting the VM. This might resolve services that are in unresponsive state.
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3. Check you don't have dynamic disks in the VM. THis isn't supported for app-consistent snapshots. You can check in Disk Management (diskmgmt.msc).
4. Check that you don't have an iSCSI disk attached to the VM. This isn't supported.
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5. Check that the Backup service is enabled. Verify that it is enabled in **Hyper-V settings** > **Integration Services**.
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5. Check that the Backup service is enabled. Verify that it's enabled in **Hyper-V settings** > **Integration Services**.
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6. Make sure there are no conflicts with apps taking VSS snapshots. If multiple apps are trying to take VSS snapshots at the same time conflicts can occur. For example, if a Backup app is taking VSS snapshots when Site Recovery is scheduled by your replication policy to take a snapshot.
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7. Check if the VM is experiencing a high churn rate:
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- You can measure the daily data change rate for the guest VMs, using performance counters on Hyper-V host. To measure the data change rate, enable the following counter. Aggregate a sample of this value across the VM disks for 5-15 minutes, to get the VM churn.
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- Verify whether there are any events that indicate app-consistent snapshot failures.
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- A typical error is: "Hyper-V failed to generate VSS snapshot set for virtual machine 'XYZ': The writer experienced a non-transient error. Restarting the VSS service might resolve issues if the service is unresponsive."
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2. To generate VSS snapshots for the VM, check that Hyper-V Integration Services are installed on the VM, and that the Backup (VSS) Integration Service is enabled.
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2. To generate VSS snapshots for the VM, check that Hyper-V Integration Services is installed on the VM, and that the Backup (VSS) Integration Service is enabled.
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- Ensure that the Integration Services VSS service/daemons are running on the guest, and are in an **OK** state.
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- You can check this from an elevated PowerShell session on the Hyper-V host with command **Get-VMIntegrationService -VMName\<VMName>-Name VSS** You can also get this information by logging into the guest VM. [Learn more](/windows-server/virtualization/hyper-v/manage/manage-hyper-v-integration-services).
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- Ensure that the Backup/VSS integration Services on the VM are running and in healthy state. If not, restart these services, and the Hyper-V Volume Shadow Copy requestor service on the Hyper-V host server.
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- Ensure that the Backup/VSS integration Services on the VM is running and in healthy state. If not, restart these services, and the Hyper-V Volume Shadow Copy requestor service on the Hyper-V host server.
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### Common errors
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## Collect replication logs
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All Hyper-V replication event are logged in the Hyper-V-VMMS\Admin log, located in **Applications and Services Logs** > **Microsoft** > **Windows**. In addition, you can enable an Analytic log for the Hyper-V Virtual Machine Management Service, as follows:
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All Hyper-V replication events are logged in the Hyper-V-VMMS\Admin log, located in **Applications and Services Logs** > **Microsoft** > **Windows**. In addition, you can enable an Analytic log for the Hyper-V Virtual Machine Management Service, as follows:
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1. Make the Analytic and Debug logs viewable in the Event Viewer. To make the logs available, in the Event Viewer, click**View** > **Show Analytic and Debug Logs.**. The Analytic log appears under **Hyper-V-VMMS**.
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2. In the **Actions** pane, click**Enable Log**.
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1. Make the Analytic and Debug logs viewable in the Event Viewer. To make the logs available, in the Event Viewer, select**View** > **Show Analytic and Debug Logs.**. The Analytic log appears under **Hyper-V-VMMS**.
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