If cloud tiering is enabled, solutions that directly back up the server endpoint or a VM on which the server endpoint is located shouldn't be used. Cloud tiering causes only a subset of your data to be stored on the server endpoint, with the full dataset residing in your Azure file share. Depending on the backup solution used, tiered files will either be skipped and not backed up (because they have the `FILE_ATTRIBUTE_RECALL_ON_DATA_ACCESS` attribute set), or they will be recalled to disk, resulting in high egress charges. We recommend using a cloud backup solution to back up the Azure file share directly. For more information, see [About Azure file share backup](../../backup/azure-file-share-backup-overview.md?toc=/azure/storage/files/toc.json) or contact your backup provider to see if they support backing up Azure file shares.
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