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Merge pull request #229652 from rolyon/rolyon-mto-configuration-delete-ux
[Azure AD MTO] Delete configuration
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articles/active-directory/multi-tenant-organizations/cross-tenant-synchronization-configure.md

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## Troubleshooting tips
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#### Delete a configuration
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Follows these steps to delete a configuration on the **Configurations** page.
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1. In the source tenant, select **Azure Active Directory** > **Cross-tenant synchronization (Preview)**.
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1. On the **Configurations** page, add a check mark next to the configuration you want to delete.
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1. Select **Delete** and then **OK** to delete the configuration.
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:::image type="content" source="./media/cross-tenant-synchronization-configure/configurations-delete.png" alt-text="Screenshot of the Configurations page showing how to delete a configuration." lightbox="./media/cross-tenant-synchronization-configure/configurations-delete.png":::
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#### Symptom - Test connection fails with AzureDirectoryB2BManagementPolicyCheckFailure
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When configuring cross-tenant synchronization in the source tenant and you test the connection, it fails with the following error message:
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Manually restore the soft-deleted user in the target tenant. For more information, see [Restore or remove a recently deleted user using Azure Active Directory](../fundamentals/active-directory-users-restore.md).
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#### Symptom - Unable to delete a configuration
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On the **Configurations** page, there isn't a way to delete a configuration.
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**Cause**
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Currently, there isn't a way to delete a configuration on the **Configurations** page. Instead, you must delete the configuration in **Enterprise applications**.
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**Solution**
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1. In the source tenant, select **Azure Active Directory** > **Enterprise applications**.
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1. In the list of all applications, find the name of your configuration. If necessary, you can search by the configuration name.
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1. Select the configuration and then select **Properties**.
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1. Select **Delete** and then **Yes** to delete the configuration.
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:::image type="content" source="./media/cross-tenant-synchronization-configure/enterprise-applications-configuration-delete.png" alt-text="Screenshot of the Enterprise applications Properties page showing how to delete a configuration." lightbox="./media/cross-tenant-synchronization-configure/enterprise-applications-configuration-delete.png":::
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#### Symptom - Users are skipped because SMS sign-in is enabled on the user
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Users are skipped from synchronization. The scoping step includes the following filter with status false: "Filter external users.alternativeSecurityIds EQUALS 'None'"
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Disable SMS Sign-in for the users. The script below shows how you can disable SMS Sign-in using PowerShell.
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```
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```powershell
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##### Disable SMS Sign-in options for the users
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#### Import module
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Connect-MgGraph -Scopes "User.Read.All", "Group.ReadWrite.All", "UserAuthenticationMethod.Read.All","UserAuthenticationMethod.ReadWrite","UserAuthenticationMethod.ReadWrite.All"
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##### The value for phoneAuthenticationMethodId is 3179e48a-750b-4051-897c-87b9720928f7
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$phoneAuthenticationMethodId = "3179e48a-750b-4051-897c-87b9720928f7"
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}
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##### End the script
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```
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## Next steps
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- [Tutorial: Reporting on automatic user account provisioning](../app-provisioning/check-status-user-account-provisioning.md)
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