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articles/databox/data-box-faq.md

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### Q. Can I use my own shipping carrier to ship Data Box?
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A. For Data Box service, Microsoft handles the shipping to and from the Azure datacenter. If you want to use your own carrier, you could use the Azure Import/Export service. For more information, go to [What is Azure Import/Export service?](../storage/common/storage-import-export-service.md)
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### Q. Can my Data Box devices cross country borders during shipping?
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A. No. Your Data Box device is shipped to an address in the country within the region where you ordered this device. For devices ordered in US and Canada, the devices stay within the country. For EU, the devices stay within EU.
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### Q. Will my Data Box devices cross country borders during shipping?
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A. All Data Box devices are shipped from within the same country as their destination and will not cross any international borders. The only exception is for orders in the European Union (EU), where devices can ship to and from any EU country.
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### Q. E-ink display is not showing the return shipment label. What should I do?
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A. If the E-ink display doesn't show the return shipment label, perform the following steps:

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