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articles/communication-services/concepts/chat/concepts.md

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- Help a support agent prioritize tickets by detecting a negative sentiment of an incoming message from a customer.
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- Generate a summary at the end of the conversation to send to customer via email with next steps or follow up at a later date.
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- Add a [Power Virtual Agent](https://powervirtualagents.microsoft.com/en-us/) (PVA) in an Azure Communication Services Chat channel with an Azure Bot and a [relay bot](/power-virtual-agents/publication-connect-bot-to-azure-bot-service-channels#manage-conversation-sessions-with-your-power-virtual-agents-bot).
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- Add an [Agent](https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio/) in an Azure Communication Services Chat channel with an Azure Bot and a [relay bot](/microsoft-copilot-studio/publication-connect-bot-to-azure-bot-service-channels#manage-conversation-sessions-with-your-power-virtual-agents-bot).
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- Configure a bot to run on one or more social channels alongside the Chat channel.
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:::image type="content" source="../media/chat/chat-and-open-ai.svg" alt-text="Diagram showing Azure Communication Services can be paired with Azure AI services.":::
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> [!div class="nextstepaction"]
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> [Get started with chat](../../quickstarts/chat/get-started.md)
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## Related articles
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- Familiarize yourself with the [Chat SDK](./sdk-features.md)
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- Access control for participants on a thread using [Identity and Tokens](../identity-model.md)
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- Build an application or a mobile app with [UI Library](../ui-library/ui-library-overview.md)

articles/communication-services/concepts/ui-library/ui-library-overview.md

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# UI Library Overview
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UI Library makes it easy for you to build modern communications user experiences using Azure Communication Services. It gives you a library of production-ready UI components that you can drop into your applications:
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UI Library makes it easy for you to build modern communications user experiences using Azure Communication Services. You can also use the UI library to connect with Open AI or any other model. Our SDK gives you a library of production-ready UI components that you can drop into your applications:
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<br/>
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>[!VIDEO https://www.youtube.com/embed/pCp4aQvRsGw]

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