Added updated shipping content per Jeevan

Author: stevenmatthew

includes/data-box-shipping-in-us-canada.md

@@ -21,4 +21,26 @@ Take the following steps if returning the device in US or Canada.
 Instead of scheduling the pickup, you can also drop off the Data Box at the nearest drop-off location.
 1.	Once the Data Box is picked up and scanned by your carrier, the order status in the portal updates to **Picked up**. A tracking ID is also displayed.
 
+**If you receive the device packaged in a box, retain the box, and DO NOT discard it.**
 
+1. Make sure the data copy to the device is complete, and the **Prepare to ship** step is completed successfully.
+1. Note the tracking number. This tracking number is shown as *reference number* on the **Prepare to Ship** page of the Data Box local web UI. The tracking number is available after the **Prepare to Ship** step completes successfully. Download the shipping label from this page and paste it on the packing box. If you received a device without a box, ensure that the shipping label is displayed on the E-ink display. If the label is damaged or lost, or is not displayed on the E-ink display, contact Microsoft Support.
+1. Make sure that the device is powered off and cables are removed.
+1. Spool and securely place the power cord that was provided with device in the back of the device.
+1. **Package the device using the original box that was used for shipping. Ensure that the return label is included.**
+1. Schedule a pickup:
+
+    If your order was delivered via FedEx, schedule a pickup with FedEx. To schedule a pickup:
+
+    - Call the local FedEx number: 800-Go-FedEx.
+    - Provide the reverse shipment tracking number as shown on your printed label.
+    - Contact [email protected] if you encounter any issues while scheduling a pickup.
+    - You can also drop your Data Box Disk at your nearest FedEx drop-off location.
+
+    If your order was delivered via UPS, schedule a pickup with UPS. To schedule a pickup: 
+
+    - Call the local UPS (country/region-specific toll-free number). 
+    - In your call, quote the reverse shipment tracking number as shown in the E-ink display or your printed label. If you don't quote the tracking number, UPS will require an additional charge during pickup.
+    - If any issues are encountered while scheduling a pickup, or you're asked to pay additional fees, contact send email to [email protected]. Instead of scheduling the pickup, you can also drop off the Data Box at the nearest drop-off location.
+
+1. After the Data Box is picked up and scanned by your carrier, the order status in the portal updates to Picked up. A tracking ID is also displayed.