Merge pull request #211362 from dknappettmsft/avd-web-client-out-of-memory

AVD web client out of memory

Author: prmerger-automator[bot]

articles/virtual-desktop/troubleshoot-client.md

@@ -1,9 +1,9 @@
 ---
 title: Troubleshoot Remote Desktop client Azure Virtual Desktop - Azure
-description: How to resolve issues when you set up client connections in a Azure Virtual Desktop tenant environment.
+description: How to resolve issues with the Remote Desktop client when connecting to Azure Virtual Desktop.
 author: Heidilohr
 ms.topic: troubleshooting
-ms.date: 08/11/2020
+ms.date: 09/15/2022
 ms.author: helohr
 manager: femila
 ---
@@ -78,6 +78,22 @@ If the Web client keeps prompting for credentials, follow these instructions:
 4. Clear browser cache. For more information, see [Clear browser cache for your browser](https://binged.it/2RKyfdU).
 5. Open your browser in Private mode.
 
+## Web client
+
+### Web client out of memory
+
+When using the web client, if you see the error message "Oops, we couldn't connect to 'SessionDesktop,'" (where *SessionDesktop* is the name of the resource you're connecting to), then the web client has run out of memory.
+
+To resolve this issue, you'll need to either reduce the size of the browser window or disconnect all existing connections and try connecting again. If you still encounter this issue after doing these things, ask your local admin or tech support for help.
+
+#### Authentication issues while using an N SKU
+
+This issue may also be happening because you're using an N SKU without a media features pack. To resolve this issue, [install the media features pack](https://support.microsoft.com/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a).
+
+#### Authentication issues when TLS 1.2 not enabled
+
+Authentication issues can also happen when your client doesn't have TLS 1.2 enabled. To learn how to enable TLS 1.2 on a compatible client, see [Enable TLS 1.2 on client or server operating systems](/troubleshoot/azure/active-directory/enable-support-tls-environment?tabs=azure-monitor#enable-tls-12-on-client-or-server-operating-systems).
+
 ## Windows client blocks Azure Virtual Desktop (classic) feed
 
 If the Windows client feed won't show Azure Virtual Desktop (classic) apps, follow these instructions: