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title: Diagnose and troubleshoot disconnects with Azure IoT Hub DPS
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description: Learn to diagnose and troubleshoot common errors with device connectivity for Azure IoT Hub Device Provisioning Service (DPS)
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author: xujing-ms
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manager: nberdy
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title: Diagnose and troubleshoot provisioning errors with Azure IoT Hub DPS
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description: Learn to diagnose and troubleshoot common errors for Azure IoT Hub Device Provisioning Service (DPS)
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author: kgremban
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ms.service: iot-dps
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services: iot-dps
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ms.topic: conceptual
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ms.date: 04/15/2022
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ms.author: xujing
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#Customer intent: As an operator for Azure IoT Hub DPS, I need to know how to find out when devices are disconnecting unexpectedly and troubleshoot resolve those issues right away.
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ms.date: 05/25/2022
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ms.author: kgremban
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#Customer intent: As an operator for Azure IoT Hub DPS, I need to know how to find out when devices are not being provisioned and troubleshoot and resolve those issues right away.
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---
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# Troubleshooting with Azure IoT Hub Device Provisioning Service
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Connectivity issues for IoT devices can be difficult to troubleshoot because there are many possible points of failures such as attestation failures, registration failures etc. This article provides guidance on how to detect and troubleshoot device connectivity issues via Azure Monitor. To learn more about using Azure Monitor with DPS, see [Monitor Device Provisioning Service](monitor-iot-dps.md).
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Provisioning issues for IoT devices can be difficult to troubleshoot because there are many possible points of failures such as attestation failures, registration failures, etc. This article provides guidance on how to detect and troubleshoot device provisioning issues via Azure Monitor. To learn more about using Azure Monitor with DPS, see [Monitor Device Provisioning Service](monitor-iot-dps.md).
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## Using Azure Monitor to view metrics and set up alerts
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4. Select the desired metric. For supported metrics, see [Metrics](monitor-iot-dps-reference.md#metrics).
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5. Select desired aggregation method to create a visual view of the metric.
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5. Select desired aggregation method to create a visual view of the metric.
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6. To set up an alert of a metric, select **New alert rules** from the top right of the metric blade, similarly you can go to **Alert** blade and select **New alert rules**.
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| 429 | Operations are being throttled by the service. For specific service limits, see [IoT Hub Device Provisioning Service limits](../azure-resource-manager/management/azure-subscription-service-limits.md#iot-hub-device-provisioning-service-limits). | 429 Too many requests |
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| 500 | An internal error occurred. | 500 Internal Server Error|
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If an IoT Edge device fails to start with error message `failed to provision with IoT Hub, and no valid device backup was found dps client error.`, see [DPS Client error](/azure/iot-edge/troubleshoot-common-errors?view=iotedge-2018-06&preserve-view=true#dps-client-error) in the IoT Edge (1.1) documentation.
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## Next Steps
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- To learn more about using Azure Monitor with DPS, see [Monitor Device Provisioning Service](monitor-iot-dps.md).
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