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Copy file name to clipboardExpand all lines: articles/active-directory/external-identities/reset-redemption-status.md
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title: Reset a guest user's redemption status
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title: Reset redemption status for a guest user
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description: Learn how to reset the invitation redemption status for an Azure Active Directory B2B guest users in Azure AD External Identities.
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services: active-directory
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ms.service: active-directory
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ms.subservice: B2B
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ms.topic: how-to
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ms.date: 12/07/2022
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ms.date: 05/31/2023
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ms.author: cmulligan
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author: csmulligan
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- The user has moved to a different company, but they still need the same access to your resources
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- The user’s responsibilities have been passed along to another user
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To manage these scenarios previously, you had to manually delete the guest user’s account from your directory and reinvite the user. Now you can use the Azure portal, PowerShell or the Microsoft Graph invitation API to reset the user's redemption status and reinvite the user while keeping the user's object ID, group memberships, and app assignments. When the user redeems the new invitation, the [UPN](../hybrid/plan-connect-userprincipalname.md#what-is-userprincipalname) of the user doesn't change, but the user's sign-in name changes to the new email. Then the user can sign in using the new email or an email you've added to the `otherMails` property of the user object.
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To manage these scenarios previously, you had to manually delete the guest user’s account from your directory and reinvite the user. Now you can use the Azure portal, PowerShell or the Microsoft Graph invitation API to reset the user's redemption status and reinvite the user while keeping the user's object ID, group memberships, and app assignments. When the user redeems the new invitation, the UserPrincipalName (UPN) of the user doesn't change, but the user's sign-in name changes to the new email. Then the user can sign in using the new email or an email you've added to the `otherMails` property of the user object.
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## Required Azure AD roles
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1. Next to **Other emails**, select **Add email**. Select **Add**, type the new email, and select **Save**.
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1. Select the **Save** button at the bottom of the page to save all changes.
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1. On the **Overview** tab, under **My Feed**, select the **Manage (resend invitation / reset status)** link in the **B2B collaboration** tile.
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1. On the **Overview** tab, under **My Feed**, select the **Reset redemption status** link in the **B2B collaboration** tile.
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[](media/reset-redemption-status/user-profile-b2b-collaboration.png#lightbox)
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