Review and raise Acrolinx score.

Author: sethmanheim

articles/azure-arc/edge-storage-accelerator/support-feedback.md

@@ -4,44 +4,44 @@ description: Learn how to get support and provide feedback Edge Storage Accelera
 author: sethmanheim
 ms.author: sethm
 ms.topic: how-to
-ms.date: 04/09/2024
+ms.date: 07/09/2024
 
 ---
 
 # Support and feedback for Edge Storage Accelerator (preview)
 
-If you experience an issue or need support during the preview, please follow these steps:
+If you experience an issue or need support during the preview, follow these steps:
 
 > [!VIDEO <embedded_video_source>]
 
 1. Navigate to the desired Arc-connected Kubernetes cluster with the Edge Storage Accelerator extension that you are experiencing issues with.
-1. Click on "Settings" on the left blade to expand the menu.
-1. Select "Extensions".
-1. Select the name for "Type": "microsoft.edgestorageaccelerator". In the example shown above, the name is "hydraext".
-1. Click on "Help" on the left blade to expand the menu.
-1. Select "Support + Troubleshooting".
+1. To expand the menu, select **Settings** on the left blade.
+1. Select **Extensions**.
+1. Select the name for **Type**: `microsoft.edgestorageaccelerator`. In this example, the name is `hydraext`.
+1. Select **Help** on the left blade to expand the menu.
+1. Select **Support + Troubleshooting**.
 1. In the search text box, describe the issue you are facing in a few words.
 1. Select "Go" to the right of the search text box.
-1. For "Which service you are having an issue with", make sure that "Edge Storage Accelerator - Preview" is selected. If not, you may need to search for "Edge Storage Accelerator - Preview" in the drop-down.
-1. Select "Next" once "Edge Storage Accelerator - Preview" has been selected.
-1. For "Subscription", this should already be populated with the subscription that you had used to setup your Kubernetes cluster. If not, select the subscription that your Arc-connected Kubernetes cluster is linked to.
-1. For "Resource", select "General question" from the drop-down menu.
-1. Select "Next"
-1. For "Problem type", select the problem type from the drop-down menu that best describes your issue.
-1. For "Problem subtype", select the subtype from the drop-down menu that best describes your issue. Please note that the subtype options will vary based on your selected "Problem type".
-1. Select "Next".
-1. Based on the issue, there may be documentation that is available to help you triage your issue. If these documents are not relevant or do not solve the issue, select "Create a support request" at the top.
-1. After selecting "Create a support request at the top", the fields in the "Problem description" section should already be populated with the details that you had provided earlier. If you would like to change anything, you may do so in this window.
-1. Select "Next" once you have verified that the information in the "Problem description" section is accurate.
-1. In the "Recommended solution" section, recommended solutions may appear based on your inputted information. Select "Next" to continue filing a support request if the recommended solutions are not helpful.
-1. In the "Additional details" section, populate the "Problem details" with your information.
-1. Once all required fields have been answered, select "Next".
-1. Review your inputted information from the previous sections and select "Create".
+1. For **Which service you are having an issue with**, make sure that **Edge Storage Accelerator - Preview** is selected. If not, you might need to search for **Edge Storage Accelerator - Preview** in the drop-down.
+1. Select **Next** after you select **Edge Storage Accelerator - Preview**.
+1. **Subscription** should already be populated with the subscription that you used to set up your Kubernetes cluster. If not, select the subscription to which your Arc-connected Kubernetes cluster is linked.
+1. For **Resource**, select **General question** from the drop-down menu.
+1. Select **Next**.
+1. For **Problem type**, from the drop-down menu, select the problem type that best describes your issue.
+1. For **Problem subtype**, from the drop-down menu, select the subtype that best describes your issue. The subtype options vary based on your selected **Problem type**.
+1. Select **Next**.
+1. Based on the issue, there might be documentation available to help you triage your issue. If these articles are not relevant or don't solve the issue, select **Create a support request** at the top.
+1. After you select **Create a support request at the top**, the fields in the **Problem description** section should already be populated with the details that you provided earlier. If you want to change anything, you can do so in this window.
+1. Select **Next** once you verify that the information in the **Problem description** section is accurate.
+1. In the **Recommended solution** section, recommended solutions appear based on the information you entered. If the recommended solutions are not helpful, select **Next** to continue filing a support request.
+1. In the **Additional details** section, populate the **Problem details** with your information.
+1. Once all required fields are complete, select **Next**.
+1. Review your information from the previous sections, then select **Create**.
 
 ## Release notes
 
-See the [release notes for Edge Storage Accelerator](release-notes.md) to learn about new features and known issues.
+See the [release notes for Edge Storage Accelerator](release-notes.md) for information about new features and known issues.
 
 ## Next steps
 
-[What is Edge Storage Accelerator?](overview.md)
+[What is Edge Storage Accelerator?](overview.md)