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articles/communication-services/resources/troubleshooting/voice-video-calling/device-issues/overview.md

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# Overview of device and permission issues
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Within the WebJS calling SDK there are two general different types of permissions: browser permission and system permission.
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In the WebJS calling SDK, there are two types of permissions: browser permissions and system permissions.
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When an application needs to access a user's audio or video input device, it requires permissions granted at both the browser and system level.
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If an application doesn't have the required permission, it can't access the device,
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which means that other participants in the call are unable to see or hear the user.
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which means that other participants in the call are unable to see or hear the user.
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To avoid these issues, it's important for users to grant the necessary permissions when prompted by the browser.
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If a user accidentally denies permission or needs to change their permissions later, they can usually do so through the browser settings.

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