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adding notes for teams interop and fixing event list.
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articles/communication-services/concepts/voice-video-calling/call-automation.md

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Azure Communication Services Call Automation provides developers the ability to build server-based, intelligent call workflows for voice and PSTN channels. The SDKs, available for .NET and Java, uses an action-event model to help you build personalized customer interactions. Your communication applications can listen to real-time call events and perform control plane actions (like answer, transfer, play audio, etc.) to steer and control calls based on your business logic.
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> [!NOTE]
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> Call Automation currently doesnt interoperate with Microsoft Teams. Actions like making, redirecting a call to a Teams user or adding them to a call using Call Automation isnt supported.
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## Common Use Cases
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Some of the common use cases that can be build using Call Automation include:
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![Screenshot of flow for incoming call and actions.](./media/action-architecture.png)
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## Call Actions
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### Pre-call actions
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| CallTransferFailed | The transfer of your application’s call leg failed |
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| AddParticipantSucceeded| Your application added a participant |
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|AddParticipantFailed | Your application was unable to add a participant |
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| RemoveParticipantSucceeded|Your application removed a participant |
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| RemoveParticipantFailed |Your application was unable to remove a participant |
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| ParticipantUpdated | The status of a participant changed while your application’s call leg was connected to a call |
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| PlayCompleted| Your application successfully played the audio file provided |
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| PlayFailed| Your application failed to play audio |
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| RecognizeCompleted | Recognition of user input was successfully completed |
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| RecognizeFailed | Recognition of user input was unsuccessful <br/><br/>*to learn more about recognize action events view our [quickstart](../../quickstarts/voice-video-calling/Recognize-Action.md)*|
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| RecognizeFailed | Recognition of user input was unsuccessful <br/>*to learn more about recognize action events view our [quickstart](../../quickstarts/voice-video-calling/Recognize-Action.md)*|
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## Known Issues
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