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articles/communication-services/concepts/sms/concepts.md

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@@ -11,6 +11,7 @@ ms.date: 07/10/2023
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ms.topic: conceptual
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ms.service: azure-communication-services
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ms.subservice: sms
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ms.custom: references_regions
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---
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# SMS overview
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|Factors | Toll-Free| Short Code | Alphanumeric Sender ID|
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|---------------------|----------|------------|-----------------------|
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|**Description**|Toll free numbers are telephone numbers with distinct three-digit codes that can be used for business to consumer communication without any charge to the consumer| Short codes are 5-6 digit numbers used for business to consumer messaging such as alerts, notifications, and marketing | Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for a variety of use cases like one-time passcodes, marketing alerts, and flight status notifications. There are two types of alphanumeric sender IDs: **Dynamic alphanumeric sender ID:** Supported in countries that do not require registration for use. Dynamic alphanumeric sender IDs can be instantly provisioned. **Pre-registered alphanumeric sender ID:** Supported in countries that requires registration for use. Pre-registered alphanumeric sender IDs are typically provisioned in 4-5 weeks. |
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|**Description**|Toll free numbers are telephone numbers with distinct three-digit codes that can be used for business to consumer communication without any charge to the consumer| Short codes are 5-6 digit numbers used for business to consumer messaging such as alerts, notifications, and marketing | Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for a variety of use cases like one-time passcodes, marketing alerts, and flight status notifications. There are two types of alphanumeric sender IDs: **Dynamic alphanumeric sender ID:** Supported in countries that do not require registration for use. Dynamic alphanumeric sender IDs can be instantly provisioned. **Pre-registered alphanumeric sender ID:** Supported in countries that require registration for use. Pre-registered alphanumeric sender IDs are typically provisioned in 4-5 weeks. |
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|**Format**|+1 (8XX) XYZ PQRS| 12345 | CONTOSO* |
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|**SMS support**|Two-way SMS| Two-way SMS | One-way outbound SMS |
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|**Calling support**|Yes| No | No |

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