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Copy file name to clipboardExpand all lines: articles/communication-services/whats-new.md
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ms.author: serooney
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ms.service: azure-communication-services
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ms.topic: conceptual
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ms.date: 06/12/2023
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ms.date: 09/01/2023
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ms.custom: template-concept, references_regions
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---
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# What's new in Azure Communication Services
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# What's new in Azure Communication Services, June through August, 2023
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We've created this page to keep you updated on new features, blog posts, and other useful information related to Azure Communication Services. Be sure to check back monthly for all the newest and latest information!
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## New features
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Get detailed information on the latest Azure Communication Services feature launches.
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### Call Automation and Call Recording
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:::image type="content" source="./media/whats-new-images/05-23/call-automation.png" alt-text="A portion of a high-level architecture diagram showing how call automation is configured.":::
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### Trial phone numbers
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:::image type="content" source="./media/whats-new-images/09-23/trial-phone-numbers.png" alt-text="A photograph of a developer sitting in front of multiple computer monitors.":::
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Use Azure Communication Services call automation to transform your customer experiences. Azure Communication Services Call Automation provides developers the ability to build server-based, intelligent call workflows, and call recording for voice and Public Switched Telephone Network(PSTN) channels.
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Explore the benefits of Trial Phone Numbers for Azure Communication Services. Enjoy a 30-day free trial period to assess features and make calls for up to 60 minutes, perfect for thorough testing and experimentation. Additionally, Trial Phone Numbers include recipient phone number verification, ensuring that calls are made only to verified numbers, safeguarding against any potential misuse.
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[Read the full blog post](https://techcommunity.microsoft.com/t5/azure-communication-services/build-2023-transforming-customer-experiences-with-automated-ai/ba-p/3827857)
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[Read more on the Azure Communication Services blog](https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-august-2023-feature-updates/ba-p/3890595)
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[Try the trial phone numbers quickstart](https://aka.ms/trial-quickstart)
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[Try out a sample](https://aka.ms/acs-ca-demo)
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[Read the Call Automation conceptual docs](./concepts/call-automation/call-automation.md)
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### Job router
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:::image type="content" source="./media/whats-new-images/05-23/call-automation.png" alt-text="A photograph of a worker sitting in a large office talking on the phone.":::
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### Virtual Rooms
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:::image type="content" source="./media/whats-new-images/05-23/rooms.png" alt-text="A photograph of office towers.":::
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Azure Communication Services Virtual Rooms is a new set of APIs that allows developers to control who can join a call, when they meet, and how they collaborate during group meetings. Azure Communication Services Rooms is now Generally Available.
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Job Router is a robust tool that makes it easy for developers to add advanced routing rules to their business application. As part of Azure Communication Services, Job Router simplifies the routing of customer engagement interactions to the best agent or automated services, ensuring that every interaction is directed to the most appropriate resource.
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[Read more about the Rooms APIs](https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-virtual-rooms-is-now-generally/ba-p/3845412)
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[Try Job Router](./concepts/router/concepts.md)
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[Try the Job Router Quickstart](./quickstarts/router/get-started-router.md?pivots=programming-language-csharp)
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[Try the virtual rooms quickstart](./quickstarts/rooms/join-rooms-call.md)
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[Read the virtual rooms conceptual documentation](./concepts/rooms/room-concept.md)
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<br>
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<br>
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### Calling SDK for Windows
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:::image type="content" source="./media/whats-new-images/05-23/calling-windows.png" alt-text="Diagram showing windows laptop integrating with Azure Communication Services.":::
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Add first-class calling capabilities to your Windows applications. Use this SDK to natively create rich audio and video experiences in Windows for your customers, tailored to your specific needs and preferences. With the Calling SDK for Windows, you can implement real-time communication features such as voice and video calls, Microsoft Teams meeting integration, screen sharing, and raw media access. Azure Communication Services Calling SDK for Windows is now generally available.
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[Read more about the calling SDK for Windows](https://techcommunity.microsoft.com/t5/azure-communication-services/add-first-class-calling-capabilities-to-your-windows/ba-p/3836731)
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[Read the calling SDK overview](./concepts/voice-video-calling/calling-sdk-features.md)
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[Check out the calling SDK quickstart](./quickstarts/voice-video-calling/get-started-with-video-calling.md)
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### New geographies available for email
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:::image type="content" source="./media/whats-new-images/09-23/geo-expansion.png" alt-text="A photograph of a map of the world showing multiple countries.":::
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With Email Geo Expansion, you can choose the location where your email communication service is created. This update means all email domain config information and data stored by Azure Communication Services Email at rest is retained in that geography. Secure your data and improve your email communication with Email Geo Expansion.
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## Blog posts and case studies
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Go deeper on common scenarios and learn more about how customers are using advanced Azure Communication
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Services features.
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### Capgemini and Microsoft are transforming customer experiences with intelligent communications
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:::image type="content" source="./media/whats-new-images/09-23/capgemini.png" alt-text="A banner showing the logos of Capgemini and Microsoft Azure.":::
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### Generate and send SMS and email using Azure OpenAI services and Azure Communication Services
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:::image type="content" source="./media/whats-new-images/05-23/contoso-school-anim.gif" alt-text="Animation showing what the final app will look like.":::
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Customer experience strategy leader Capgemini partners with Azure Communication Services to provide intelligent communication capabilities for enterprises.
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Learn how to us openAI and Azure Communication Services to send automated alerts.
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[Read the full blog post](https://techcommunity.microsoft.com/t5/azure-communication-services/capgemini-and-microsoft-are-transforming-customer-experiences/ba-p/3907619)
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[Read the blog post](https://techcommunity.microsoft.com/t5/azure-communication-services/generate-and-send-sms-and-email-using-azure-openai-services-and/ba-p/3836098)
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[Read the step-by-step instructions](https://github.com/pnp/powerplatform-samples/blob/main/samples/contoso-school/lab/manual.md)
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[Check out the pre-built solution](https://github.com/pnp/powerplatform-samples/tree/main/samples/contoso-school)
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<br>
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### Azure Communications Services at Microsoft Build
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:::image type="content" source="./media/whats-new-images/05-23/build.png" alt-text="The Microsoft Build banner.":::
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A recap of all of the Azure Communication Services sessions and discussions at Microsoft Build.
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[Read the full blog post](https://techcommunity.microsoft.com/t5/azure-communication-services/build-communication-apps-for-microsoft-teams-users-with-azure/ba-p/3775688)
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[View the UI Library documentation](https://azure.github.io/communication-ui-library/)
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## From the community
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See examples and get inspired by what's being done in the community of Azure Communication Services users.
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### Create custom virtual meetings apps with Azure Communication Services and Microsoft Teams
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:::image type="content" source="./media/whats-new-images/05-23/virtual-appts.png" alt-text="A diagram describing the extensibility layer of Azure Communication Services and Teams." lightbox="./media/whats-new-images/05-23/virtual-appts-large.png":::
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### Microsoft 365 & Power Platform Development Community call
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:::image type="content" source="./media/whats-new-images/09-23/power-platform.png" alt-text="A photograph showing two workers working on a tablet computer." lightbox="./media/whats-new-images/05-23/virtual-appts-large.png":::
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Join Microsoft PMs Tomas Chladek and Ben Olson as they discuss how to create virtual meetings applications that use Azure Communication Services and interop seamlessly with Microsoft Teams
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Microsoft 365 & Power Platform Development Community call on August 31, 2023. Recap on news and updates from Microsoft and community projects, followed by demos by the community on the art of possible.
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[Watch the video](https://youtu.be/IBCp_-dk_m0)
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[Watch the video](https://www.youtube.com/watch?v=gAqUr9wa2_0)
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[Learn how to set up the Microsoft Teams virtual appointments app](https://learn.microsoft.com/microsoft-365/frontline/virtual-appointments-app)
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[Learn more about Azure OpenAI function calling](../ai-services/openai/how-to/function-calling.md)
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[Read more about Microsoft Teams Premium](https://www.microsoft.com/microsoft-teams/premium)
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### Building on the Microsoft Cloud: Audio/video calling from a custom app
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:::image type="content" source="./media/whats-new-images/05-23/build.png" alt-text="A graphic showing the Microsoft Build event banner.":::
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Join Microsoft Senior Cloud Advocate Ayca Bas and Principal Content Engineer Dan Wahlin as they share how Microsoft Cloud services can empower your apps with audio/video communication.
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### View of new features from Q2 2023
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:::image type="content" source="./media/whats-new-images/09-23/summer-features.png" alt-text="An abstract photo of a wavy metal roof shining in the sunlight." :::
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[Watch the video](https://build.microsoft.com/sessions/78b513e3-6e5b-4c4a-a3da-d663219ed674?source=/speakers/2432ad6b-4c45-44ae-b1d6-2c0334e7eb33)
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[Read the accompanying tutorial](https://aka.ms/mscloud-acs-teams-tutorial)
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[Read the quickstart on how to send an SMS using Azure Communication Services](./quickstarts/sms/send.md)
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This summer, we launched a host of new features, including:
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* Job Router
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* Trial Phone Numbers
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* Alphanumeric Sender ID
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* Email Geo Expansion
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* Call automation & recording
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* Direct routing
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* Virtual rooms
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* PSTN Updates
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* and others....
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### View of May's new features
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:::image type="content" source="./media/whats-new-images/05-23/new-features.png" alt-text="Screenshot of SMS insights dashboard data graphic." :::
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[View the complete list from August](https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-august-2023-feature-updates/ba-p/3890595) of all new features added to Azure Communication Services in August.
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In May, we launched a host of new features, including:
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* Simulcast support on Edge/Chrome desktop
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* Inline image support and other Teams interoperability improvements
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* Skip setup screen for UI Library native
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* Raised hand
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* Power Automate inbound SMS connector
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* and others...
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[View the complete list from July](https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-july-2023-feature-updates/ba-p/3869978) of all new features added to Azure Communication Services in July.
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[View the complete list](https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-may-2023-feature-updates/ba-p/3813869) of all new features added to Azure Communication Services in April.
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[View the complete list from June](https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-june-2023-feature-updates/ba-p/3841874) of all new features added to Azure Communication Services in June.
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