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# Microsoft Authenticator app FAQ
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This article answers common questions about the Microsoft Authenticator app. If you don't see an answer to your question, go to the [Microsoft Authenticator app forum](https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp). Additionally, if you're looking for more information about the phone sign-in process, you can see, [Sign in with your phone FAQ](microsoft-authenticator-app-phone-signin-faq.md).
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This article answers common questions about the Microsoft Authenticator app. If you don't see an answer to your question, go to the [Microsoft Authenticator app forum](https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp).
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The Microsoft Authenticator app replaced the Azure Authenticator app, and is the recommended app when you use Azure Multi-Factor Authentication. The Microsoft Authenticator app is available for [Android](https://go.microsoft.com/fwlink/?linkid=866594), [iOS](https://go.microsoft.com/fwlink/?linkid=866594), and [Windows Phone](http://go.microsoft.com/fwlink/?Linkid=825071).
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|What are the codes in the app for?|When you open the Microsoft Authenticator app, you'll see your added accounts as tiles with a six- or eight-digit number for each.<br><br>You'll use these codes as verification that you are who you say you are. After you sign in with your username and password, you'll type in the verification code that's in the same tile as your account. For example, if you're Alain signing in to your Contoso account, you'd use the verification code, 427303.<br><br>|
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|Why does the number next to the code keep counting down?|You might see a 30-second timer counting down next to your active verification code. This timer is so that you never sign in using the same code twice. Unlike a password, we don't want you to remember this number. The idea is that only someone with access to your phone knows your code.|
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|Why is my account tile gray?|Some organizations require the Microsoft Authenticator app to work with single sign-on and to protect organizational resources. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. This type of account is frequently called a "broker" account.|
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|What do all of the icons mean?|<br>The phone-key icon shows that your account is upgraded to use passwordless phone sign-in. This can be turned on for all personal Microsoft accounts and for single work or school accounts in the authenticator app. For more information about phone sign-in, see [Sign in with your phone, not your password](microsoft-authenticator-app-phone-signin-faq.md)<br><br><br>The lock icon shows that your work or school account is registered to your organization. Your organization might want you to register the device so they can understand which devices are accessing secured resources, such as files and apps, and to possibly turn on conditional access to reduce the risk of inappropriate access to those resources.|
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|What is device registration?|Your organization might want you to register the device so they can understand which devices are accessing secured resources, such as files and apps, and to possibly turn on conditional access to reduce the risk of inappropriate access to those resources. You can unregister your device using **Settings**, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in.|
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|Do I need to be connected to the Internet or my network to get and use the verification codes?|The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Additionally, because the app stops running as soon as you close it, it won't drain your battery.|
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|I only get notifications when the app is open. If the app is closed, I don't get notifications.|If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Make sure the app is turned on to use sound or to vibrate for notifications. If you don't get notifications at all, you should check the following:<ul><li>Is your phone in Do Not Disturb or Quiet mode? These modes can prevent apps from sending notifications.</li><li>Can you get notifications from other apps? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. You can try to resolve your network connections through your phone settings, but you might need to talk to your service provider to help with the Android or Apple notifications channel.</li><li>Can you get notifications for some accounts on the app, but not others? If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem.</li></ul>If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Open the app, go to **Help**, and then select **Send logs**. After that, go to the [Microsoft Authenticator app forum](https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp) and let us know what problem you're seeing and what steps you've tried so far.|
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## Next steps
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- If you have more questions about the phone sign-in, see [Sign in with your phone, not your password](microsoft-authenticator-app-phone-signin-faq.md)
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- If you want more information about two-step verification, see [Set up my account for two-step verification](multi-factor-authentication-end-user-first-time.md)
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- If you want more information about security info, see [Manage your security info](security-info-manage-settings.md)
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# Get started with the Microsoft Authenticator app
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The Microsoft Authenticator app help prevent unauthorized access to accounts and to stop fraudulent transactions by giving you an additional level of security for your work or school account (for example, [email protected]) or your personal Microsoft account (for example, [email protected]). You can either use it as a second verification method or as a replacement for your password when using phone sign-in. For more information about how to set up and use passwordless phone sign-in, see [Sign in with your phone, not your password](microsoft-authenticator-app-phone-signin-faq.md).
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The Microsoft Authenticator app help prevent unauthorized access to accounts and to stop fraudulent transactions by giving you an additional level of security for your work or school account (for example, [email protected]) or your personal Microsoft account (for example, [email protected]).
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When using the app for two-step verification, it can work in one of two ways:
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- If you have more general questions about the app, see [Microsoft Authenticator FAQs](microsoft-authenticator-app-faq.md)
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- If you have questions about how to use phone sign-in, see [Sign in with your phone, not your password](microsoft-authenticator-app-phone-signin-faq.md)
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- If you want more information about two-step verification, see [Set up my account for two-step verification](multi-factor-authentication-end-user-first-time.md)
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- If you want more information about security info, see [Manage your security info](security-info-manage-settings.md)
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