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articles/payment-hsm/faq.yml

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See [How to change the performance level of a payment HSM](change-performance-level.md).
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What are the default license comes with Azure payment HSM?
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What default license comes with Azure Payment HSM?
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The service comes with Thales payShield 10K Premium Package license with 1 or 2 LMK at 60CPS, 250CPS or 2500CPS. For pricing, please see [Azure Payment HSM pricing details](https://azure.microsoft.com/pricing/details/payment-hsm); for firmware information, see [Azure Payment HSM service support guide: Firmware and license support](support-guide.md#firmware-and-license-support).
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Payshield 10k can be monitored using standard SNMP V3 tools. payShield Monitor is an additional product available to provide continuous monitoring of HSMs. Contact Thales Sales rep for licensing information.
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How do I setup payShield monitor with Azure payment HSM?
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How do I setup payShield monitor with Azure Payment HSM?
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Paysheild Monitor is distributed as a Virtual Machine and can be deployed on-premises or hosted in an Azure VM instance.
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TMD enables key management for these typical use cases:
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- Forming keys from components
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- Splitting existing keys into components
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- Sharing symmetric KEKs internally within an organization or externally with trusted third party"
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- Sharing symmetric KEKs internally within an organization or externally with trusted third party
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What kind of performance can I expect?

articles/payment-hsm/known-issues.md

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Sporadic problems have been observed with the PS10K HSM, where the error log indicates that one of the fans is running too fast. Once this error has been observed, it's replicated once every 24 hours to the unit's error log. The error is benign and doesn't affect the HSMs operational functionalities. Clearing the specific error entry from the HSM involves a hard-reboot to the unit. The fan error problem will be fixed with Thales payShield firmware release version v1.8a and 1.6a. See details in [Thales support portal KB0026952](https://supportportal.thalesgroup.com/csm?sys_kb_id=6fe423cec319259063ec26359901310c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=18143570dba96d544f917828f496190c&sysparm_article=KB0026952).
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If Azure payment HSM customers observe the fan too fast error and want to do a hard-reboot to the unit, contact Microsoft support.
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If Azure Payment HSM customers observe the fan too fast error and want to do a hard-reboot to the unit, contact Microsoft support.
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## Next steps
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