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See [Customer Lockbox--workflow](/azure/security/fundamentals/customer-lockbox-overview#workflow) for additional details about the access request process.
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## Operating limitations
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- The Lockbox feature works only with customer support tickets.
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- Customers can only grant access through the Lockbox interface.
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- No action can be taken until customer approval is granted.
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- Lockbox cannot be intergrated with Kusto/Azure Data Explorer.
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## Enable Lockbox for ARO
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You can enable Customer Lockbox from the [Administration module](https://aka.ms/customerlockbox/administration) in the Customer Lockbox blade.
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> [!NOTE]
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> To enable Customer Lockbox, the user account needs to have the [Global Administrator role assigned](/azure/active-directory/roles/manage-roles-portal).
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## ARO Lockbox actions
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Azure Lockbox can be used to control data access for the following ARO actions:
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The tables below list typical actions and whether or not they require Lockbox:
Lockbox logs are stored in activity logs. In the Azure portal, select Activity Logs to view auditing information related to Customer Lockbox requests. See [Customer Lockbox, Auditing Logs](/azure/security/fundamentals/customer-lockbox-overview#auditing-logs) for more information.
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