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articles/backup/backup-azure-file-folder-backup-faq.yml

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description: Addresses common questions about backing up files and folders with Azure Backup.
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ms.topic: faq
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ms.service: azure-backup
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ms.date: 10/25/2024
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ms.date: 06/20/2025
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author: jyothisuri
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ms.author: jsuri
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title: Frequently asked questions - Microsoft Azure Recovery Services (MARS) agent
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* You need to register the new machine name with recovery services vault.
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* When you register the new name with the vault, the first operation is a *full* backup.
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* If you need to recover data backed up to the vault with the old server name, use the option to restore to an alternate location in the Recover Data Wizard. [Learn more](backup-azure-restore-windows-server.md#use-instant-restore-to-restore-data-to-an-alternate-machine).
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* If you need to recover data backed up to the vault with the old server name, use the option to restore to an alternate location in the Recover Data Wizard. [Learn more](backup-azure-restore-windows-server.md#restore-data-to-an-alternate-machine-using-instant-restore).
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What is the maximum file path length for backup?
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| Original Machine | Passphrase | Available Options |
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| --- | --- | --- |
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| Lost |Available |You can install and register the MARS agent on another machine with the same passphrase that you provided during registration of the original machine. Choose **Recovery Option** > **Another location** to perform your restore. For more information, see this [article](./backup-azure-restore-windows-server.md#use-instant-restore-to-restore-data-to-an-alternate-machine).
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| Lost |Available |You can install and register the MARS agent on another machine with the same passphrase that you provided during registration of the original machine. Choose **Recovery Option** > **Another location** to perform your restore. For more information, see this [article](./backup-azure-restore-windows-server.md#restore-data-to-an-alternate-machine-using-instant-restore).
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| Lost |Lost |Not possible to recover the data or data isn't available |
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articles/backup/backup-azure-manage-mars.md

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description: Learn how to manage and monitor Microsoft Azure Recovery Services (MARS) Agent backups by using the Azure Backup service.
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ms.reviewer: srinathv
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ms.topic: how-to
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ms.date: 06/18/2025
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ms.date: 06/20/2025
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ms.service: azure-backup
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ms.custom: engagement-fy23
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author: jyothisuri
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Managing the backup policy for MARS is done through the MARS console and not through the portal. If you need to extend retention settings for existing recovery points before they expire, then you need to restore the machine, install the MARS console, and extend the policy.
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- To restore the machine, perform the following steps:
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1. [Restore the VM to an alternate target machine](backup-azure-restore-windows-server.md#use-instant-restore-to-restore-data-to-an-alternate-machine)
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1. [Restore the VM to an alternate target machine](backup-azure-restore-windows-server.md#restore-data-to-an-alternate-machine-using-instant-restore)
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1. Recreate the target machine with same host name as the source machine
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1. Install the agent and re-register to the same vault and with the same passphrase
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1. Launch the MARS client to extend the retention duration according to your requirements

articles/backup/backup-azure-mars-troubleshoot.md

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title: Troubleshoot the Azure Backup agent
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description: In this article, learn how to troubleshoot the installation and registration of the Azure Backup agent.
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ms.topic: troubleshooting
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ms.date: 05/19/2025
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ms.date: 06/20/2025
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ms.service: azure-backup
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9. Retry recovery by using [Instant Restore](backup-instant-restore-capability.md).
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If the recovery still fails, restart your server or client. If you don't want to restart, or if the recovery still fails even after you restart the server, try [recovering from another machine](backup-azure-restore-windows-server.md#use-instant-restore-to-restore-data-to-an-alternate-machine).
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If the recovery still fails, restart your server or client. If you don't want to restart, or if the recovery still fails even after you restart the server, try [recovering from another machine](backup-azure-restore-windows-server.md#restore-data-to-an-alternate-machine-using-instant-restore).
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## Cache issues
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articles/backup/backup-azure-security-feature.md

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description: Learn how to use security features in Azure Backup to make backups more secure
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ms.reviewer: utraghuv
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ms.topic: how-to
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ms.date: 09/10/2024
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ms.date: 06/20/2025
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ms.author: jsuri
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For **Azure Recovery Services agent** users:
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1. If the computer where backups were happening is still available, reprotect the deleted data sources, and use the [Recover data to the same machine](backup-azure-restore-windows-server.md#use-instant-restore-to-recover-data-to-the-same-machine) in Azure Recovery Services, to recover from all the old recovery points.
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2. If this computer isn't available, use [Recover to an alternate machine](backup-azure-restore-windows-server.md#use-instant-restore-to-restore-data-to-an-alternate-machine) to use another Azure Recovery Services computer to get this data.
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1. If the computer where backups were happening is still available, reprotect the deleted data sources, and use the [Recover data to the same machine](backup-azure-restore-windows-server.md#recover-data-to-the-same-machine-using-instant-restore) in Azure Recovery Services, to recover from all the old recovery points.
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2. If this computer isn't available, use [Recover to an alternate machine](backup-azure-restore-windows-server.md#restore-data-to-an-alternate-machine-using-instant-restore) to use another Azure Recovery Services computer to get this data.
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For **Azure Backup Server** users:
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