Merge pull request #301622 from dt0825/patch-7

Update data-box-shipping-in-eu.md

Author: v-ccolin

includes/data-box-shipping-in-eu.md

@@ -8,10 +8,14 @@ ms.author: shaas
 
 Take the following steps if you're returning the device in Europe.
 
-1. Make sure that the device is powered off and cables are removed.
-2. Spool and securely place the power cord that was provided with device in the back of the device.
-3. Ensure that the shipping label is displayed on the E-ink display and schedule a pickup with your carrier. If the label is damaged or lost or not displayed on the E-ink display, [contact Microsoft Support](..\articles\databox\data-box-disk-contact-microsoft-support.md). If Support suggests, then you can go to **Overview > Download shipping label** in the Azure portal. Download the shipping label and affix on the device.
-1. **If you're shipping back to Azure datacenters in Germany or Switzerland,** the Azure datacenter requires advance notice of all device returns:
+**If you receive the device packaged in a box, retain the box, and DO NOT discard it.**
+
+1. Make sure the data copy to the device is complete, and the **Prepare to ship** step is completed successfully.
+2. Note the tracking number. This tracking number is shown as reference number on the **Prepare to Ship** page of the Data Box local web UI. The tracking number is available after the **Prepare to Ship** step completes successfully. Download the shipping label from this page and paste it on the packing box. If you received a device without a box, ensure that the shipping label is displayed on the E-ink display. If the label is damaged or lost, or is not displayed on the E-ink display, [contact Microsoft Support](..\articles\databox\data-box-disk-contact-microsoft-support.md).
+3. Make sure that the device is powered off and cables are removed.
+4. Spool and securely place the power cord that was provided with device in the back of the device.
+5. **Package the device using the original box that was used for shipping. Ensure that the return label is included.**
+6. **If you're shipping back to Azure datacenters in Germany or Switzerland,** the Azure datacenter requires advance notice of all device returns:
     1. Email Azure Data Box Operations at [[email protected]](mailto:[email protected]) to receive an Inbound ID. Send email to [[email protected]](mailto:[email protected]). Use the following template.
 
        ```
@@ -25,15 +29,15 @@ Take the following steps if you're returning the device in Europe.
        Return Tracking Number: <returnTracking#>
        ```
 
-    1. Write down the Inbound ID number provided by Azure Data Box Operations, and paste it onto the unit, where it is clearly visible, near the return label.
-1. Schedule a pickup with UPS if returning the device. To schedule a pickup:
+    2. Write down the Inbound ID number provided by Azure Data Box Operations, and paste it onto the unit, where it is clearly visible, near the return label.
+7. Schedule a pickup with UPS if returning the device. To schedule a pickup:
 
     * Call the local UPS (country/region-specific toll free number).
     * In your call, quote the reverse shipment tracking number as shown in the E-ink display or your printed label. If you don't quote the tracking number, UPS will require an additional charge during pickup.
     * If any issues come up while you're scheduling a pickup, or you're asked to pay additional fees, contact Azure Data Box Operations. Send email to [[email protected]](mailto:[email protected]).
 
     Instead of scheduling the pickup, you can also drop off the Data Box at the nearest drop-off location.
 
-4. Once the Data Box is picked up and scanned by your carrier, the order status in the portal updates to **Picked up**. A tracking ID is also displayed.
+8. Once the Data Box is picked up and scanned by your carrier, the order status in the portal updates to **Picked up**. A tracking ID is also displayed.