Merge pull request #213510 from BryanTrach-MSFT/patch-121

(AzureCXP) fixes MicrosoftDocs/azure-docs#98023

Author: prmerger-automator[bot]

articles/communication-services/concepts/pricing.md

@@ -70,20 +70,20 @@ Alice makes an outbound call from an Azure Communication Services app to a telep
 
 **Total cost for the call**: $0.04 + $0.04 = $0.08
 
-### Pricing example: Outbound Call from a Dynamics 365 Omnichannel (D365 OC) agent application via Azure Communication Services direct routing
+### Pricing example: Outbound Call from Microsoft Dynamics 365 Omnichannel for Customer Service agent application via Azure Communication Services direct routing
 
-Alice is a D365 contact center agent, who makes an outbound call from D365 OC to a telephone number (Bob) via Azure Communication Services direct routing.
-- Alice uses D365 OC client application 
-- D365 OC bot starts new outgoing call via direct routing
+Alice is a Dynamics 365 contact center agent, who makes an outbound call from Omnichannel for Customer Service to a telephone number (Bob) via Azure Communication Services direct routing.
+- Alice uses Omnichannel for Customer Service client application 
+- Omnichannel for Customer Service bot starts new outgoing call via direct routing
 - Call goes to a Session Border Controller (SBC) connected via Communication Services direct routing
-- D365 OC bot adds Alice to a call by escalating the direct routing call to a group call
+- Dynamics 365 Omnichannel for Customer Service bot adds Alice to a call by escalating the direct routing call to a group call
 - The call lasts a total of 10 minutes. 
 
 **Cost calculations**
 
-- One participant on the VoIP leg (Alice) from D365 OC client application x 10 minutes x $0.004 per participant leg per minute = $0.04
+- One participant on the VoIP leg (Alice) from Omnichannel for Customer Service client application x 10 minutes x $0.004 per participant leg per minute = $0.04
 - One participant on the Communication Services direct routing outbound leg (Bob) from Communication Services servers to an SBC x 10 minutes x $0.004 per participant leg per minute = $0.04.
-- D365 OC bot does not introduce additional ACS charges.
+- Omnichannel for Customer Servicebot does not introduce additional ACS charges.
 
 **Total cost for the call**: $0.04 + $0.04 = $0.08