Merge pull request #207451 from RoseHJM/azlab-capacity-limits

Azlab capacity limits

Author: v-dirichards

articles/lab-services/TOC.yml

@@ -127,6 +127,8 @@
     href: setup-guide.md
   - name: Create & configure lab plans (admin)
     items:
+    - name: Request core limit increase
+      href: how-to-request-capacity-increase.md  
     - name: Create and manage lab plans
       href: how-to-manage-lab-plans.md
     - name: Add a lab creator
@@ -164,9 +166,9 @@
     - name: Configure firewall settings
       href: how-to-configure-firewall-settings.md
     - name: Configure regions for labs
-      href: create-and-configure-labs-admin.md
+      href: create-and-configure-labs-admin.md     
     - name: Restrict VM sizes allowed for labs
-      href: how-to-use-restrict-allowed-virtual-machine-sku-sizes-policy.md 
+      href: how-to-use-restrict-allowed-virtual-machine-sku-sizes-policy.md
   - name: Create & configure labs (educator)
     items:        
     - name: Create and manage labs

articles/lab-services/capacity-limits.md

@@ -28,27 +28,7 @@ These actions may be disabled if there no more cores that can be enabled for you
 
 If you reach the cores limit, you can request a limit increase to continue using Azure Lab Services. The request process is a checkpoint to ensure your subscription isn't involved in any cases of fraud or unintentional, sudden large-scale deployments.
 
-To create a support request, you must be an [Owner](../role-based-access-control/built-in-roles.md), [Contributor](../role-based-access-control/built-in-roles.md), or be assigned to the [Support Request Contributor](../role-based-access-control/built-in-roles.md) role at the subscription level. For information about creating support requests in general, see how to create a [How to create an Azure support request](../azure-portal/supportability/how-to-create-azure-support-request.md).
-
-The admin can follow these steps to request a limit increase:  
-
-1. Open your [lab plan](how-to-manage-lab-plans.md) or [lab account](how-to-manage-lab-accounts.md).
-1. On the **Overview** page of the lab plan, select the **Request core limit increase** button from the menu bar at the top.
-1. On the **Basics** page of **New support request** wizard, enter a short summary that will help you remember the support request in the **Summary** textbox.  The issue type, subscription, and quota type information are automatically filled out for you.  Select **Next: Solutions**.
-
-    :::image type="content" source="./media/capacity-limits/new-support-request.png" alt-text="Screenshot of new support request to request more core capacity.":::
-
-1. The **New support request** wizard will automatically advance from the **Solutions** page to the **Details** page.
-1. One the **Details** page, enter the following information in the **Description** page.
-    - VM size. For size details, see [VM sizing](administrator-guide.md#vm-sizing).
-    - Number of VMs.
-    - Location.  Location will be a [geography](https://azure.microsoft.com/global-infrastructure/geographies/#geographies) or region, if using the [August 2022 Update](lab-services-whats-new.md).
-1. Under **Advanced diagnostic information**, select **No**.
-1. Under **Support method** section, select your preferred contact method. Verify contact information is correct.
-1. Select **Next: Review + create**
-1. On the **Review + create** page, select **Create** to submit the support request.
-
-Once you submit the support request, we'll review the request. If necessary, we'll contact you to get more details.
+To create a support request, see [Request a core limit increase](./how-to-request-capacity-increase.md).
 
 ## Subscriptions with default limit of zero cores
 
@@ -64,5 +44,6 @@ Before you set up a large number of VMs across your labs, we recommend that you
 
 See the following articles:
 
-- [As an admin, see VM sizing](administrator-guide.md#vm-sizing).
+- As an admin, see [VM sizing](administrator-guide.md#vm-sizing).
+- As an admin, see [Request a capacity increase](./how-to-request-capacity-increase.md)
 - [Frequently asked questions](classroom-labs-faq.yml).

articles/lab-services/how-to-request-capacity-increase.md

@@ -0,0 +1,138 @@
+---
+title:  Request a core limit increase
+description: Learn how to request a core limit (quota) increase to expand capacity for your labs. 
+ms.topic: how-to
+ms.author: rosemalcolm
+author: RoseHJM
+ms.date: 08/26/2022
+---
+
+<!-- As a lab administrator, I want more cores available for my subscription so that I can support more students. -->
+
+# Request a core limit increase
+If you reach the cores limit for your subscription, you can request a limit increase to continue using Azure Lab Services. The request process allows the Azure Lab Services team to ensure your subscription isn't involved in any cases of fraud or unintentional, sudden large-scale deployments. 
+
+For information about creating support requests in general, see how to create a [How to create an Azure support request](../azure-portal/supportability/how-to-create-azure-support-request.md).
+## Prepare to submit a request
+Before you begin your request for a capacity increase, you should make sure that you have all the information you need available and verify that you have the appropriate permissions. Review this article, and gather information like the number and size of cores you want to add, the regions you can use, and the location of resources like your existing labs and virtual networks.  
+
+### Permissions
+To create a support request, you must be assigned to one of the following roles at the subscription level:
+ - [Owner](../role-based-access-control/built-in-roles.md)
+ - [Contributor](../role-based-access-control/built-in-roles.md)
+ - [Support Request Contributor](../role-based-access-control/built-in-roles.md)
+
+### Determine the regions for your labs
+Azure Lab Services resources can exist in many regions. You can choose to deploy resources in multiple regions close to your students. For more information about Azure regions, how they relate to global geographies, and which services are available in each region, see [Azure global infrastructure](https://azure.microsoft.com/explore/global-infrastructure/products-by-region/).
+
+### Locate and copy lab plan or lab account resource ID
+To add extra capacity to an existing lab, you must specify the lab's resource ID when you make the request. 
+
+Use the following steps to locate and copy the resource ID so that you can paste it into your support request.   
+1.	In the [Azure portal](https://portal.azure.com), navigate to the lab plan or lab account you want to add cores to. 
+
+1.	Under Settings, select Properties, and then copy the **Resource ID**.
+    :::image type="content" source="./media/how-to-request-capacity-increase/resource-id.png" alt-text="Screenshot showing the lab plan properties with resource ID highlighted.":::
+
+1. Paste the Resource ID into a document for safekeeping; you'll need it to complete the support request.
+
+## Start a new support request
+You can follow these steps to request a limit increase:  
+
+1. In the Azure portal, in Support & Troubleshooting, select **Help + support**  
+   :::image type="content" source="./media/how-to-request-capacity-increase/support-troubleshooting.png" alt-text="Screenshot of the Azure portal showing Support & troubleshooting with Help + support highlighted.":::
+1. On the Help + support page, select **Create support request**.
+  :::image type="content" source="./media/how-to-request-capacity-increase/create-support-request.png" alt-text="Screenshot of the Help + support page with Create support request highlighted.":::
+
+1. On the New support request page, use the following information to complete the **Problem description**, and then select **Next**.
+
+   |Name  |Value  |
+   |---------|---------|
+   |**Issue type**|Service and subscription limits (quotas)|
+   |**Subscription**|The subscription you want to extend.|
+   |**Quota type**|Azure Lab Services|
+
+1. The **Recommended solution** tab isn't required for service and subscription limits (quotas) issues, so it is skipped.
+
+1. On the Additional details tab, in the **Problem details** section, select **Enter details**.
+   :::image type="content" source="./media/how-to-request-capacity-increase/enter-details-link.png" alt-text="Screenshot of the Additional details page with Enter details highlighted."::: 
+
+## Make core limit increase request
+When you request core limit increase (sometimes called an increase in capacity), you must supply some information to help the Azure Lab Services team evaluate and action your request as quickly as possible. The more information you can supply and the earlier you supply it, the more quickly the Azure Lab Services team will be able to process your request. 
+
+The information required for the lab accounts used in original version of Lab Services (May 2019) and the lab plans used in the updated version of Lab Services (August 2022) is different. Use the appropriate tab below to guide you as you complete the **Quota details**. 
+#### [Lab Accounts](#tab/LabAccounts/)
+
+:::image type="content" source="./media/how-to-request-capacity-increase/lab-account.png" alt-text="Screenshot of the Quota details page for Lab accounts.":::
+
+   |Name  |Value  |
+   |---------|---------|
+   |**Deployment Model**|Select **Lab Account (Classic)**|
+   |**Requested total core limit**|Enter the total number of cores for your subscription. Add the number of existing cores to the number of cores you're requesting.|
+   |**Region**|Select the regions that you would like to use. |
+   |**Is this for an existing lab or to create a new lab?**|Select **Existing lab** or **New lab**. </br> If you're adding cores to an existing lab, enter the lab's resource ID.|
+   |**What's the month-by-month usage plan for the requested cores?**|Enter the rate at which you want to add the extra cores.|
+   |**Additional details**|Answer the questions in the additional details box. The more information you can provide here, the easier it will be for the Azure Lab Services team to process your request. For example, you could include your preferred date for the new cores to be available.   |
+
+#### [Lab Plans](#tab/Labplans/)
+
+
+:::image type="content" source="./media/how-to-request-capacity-increase/lab-plan.png" alt-text="Screenshot of the Quota details page for Lab Services v2.":::
+
+   |Name  |Value  |
+   |---------|---------|
+   |**Deployment Model**|Select **Lab Plan**|
+   |**Region**|Enter the preferred location or region where you want the extra cores.|
+   |**Alternate region**|If you're flexible with the location of your cores, you can select alternate regions.|
+   |**If you plan to use the new capacity with advanced networking, what region does your virtual network reside in?**|If your lab plan uses advanced networking, you must specify the region your virtual network resides in.|
+   |**Virtual Machine Size**|Select the virtual machine size that you require for the new cores.|
+   |**Requested total core limit**|Enter the total number of cores you require; your existing cores + the number you're requesting.|
+   |**What is the minimum number of cores you can start with?**|Your new cores may be made available gradually. Enter the minimum number of cores you require.|
+   |**What's the ideal date to have this by? (MM/DD/YYY)**|Enter the date on which you want the extra cores to be available.|
+   |**Is this for an existing lab or to create a new lab?**|Select **Existing lab** or **New lab**. </br> If you're adding cores to an existing lab, enter the lab's resource ID.|
+   |**What is the month-by-month usage plan for the requested cores?**|Enter the rate at which you want to add the extra cores.|
+   |**Additional details**|Answer the questions in the additional details box. The more information you can provide here, the easier it will be for the Azure Lab Services team to process your request. |
+
+---
+
+When you've entered the required information and any additional details, select **Save and continue**.
+
+## Complete the support request
+1. Complete the remainder of the support request **Additional details** tab using the following information:
+
+   ### Advanced diagnostic information
+
+   |Name |Value |
+   |---------|---------|
+   |**Allow collection of advanced diagnostic information**|Select yes or no.|
+
+   ### Support method
+
+   |Name |Value |
+   |---------|---------|
+   |**Support plan**|Select your support plan.|
+   |**Severity**|Select the severity of the issue.|
+   |**Preferred contact method**|Select email or phone.|
+   |**Your availability**|Enter your availability.|
+   |**Support language**|Select your language preference.|
+
+   ### Contact information
+
+   |Name |Value |
+   |---------|---------|
+   |**First name**|Enter your first name.|
+   |**Last name**|Enter your last name.|
+   |**Email**|Enter your contact email.|
+   |**Additional email for notification**|Enter an email for notifications.|
+   |**Phone**|Enter your contact phone number.|
+   |**Country/region**|Enter your location.|
+   |**Save contact changes for future support requests.**|Select the check box to save changes.|
+
+1. Select **Next**.
+
+1. On the **Review + create** tab, review the information, and then select **Create**.
+ 
+Your request is processed automatically and the Azure Lab Services team will contact you if they require any clarification or any more information.  
+
+## Next steps
+For more information about capacity limits, see [Capacity limits in Azure Lab Services](capacity-limits.md).

articles/lab-services/media/how-to-request-capacity-increase/create-support-request.png

@@ -59,7 +59,11 @@ When no longer needed, you can delete the resource group, lab plan, and all rela
 
 ## Next steps
 
-In this quickstart, you created a resource group and a lab plan.  To learn more about advanced options for lab plans, see [Tutorial: Create a lab plan with Azure Lab Services](tutorial-setup-lab-plan.md).
+In this quickstart, you created a resource group and a lab plan.  
+
+To learn more about advanced options for lab plans, see:
+- [Tutorial: Create a lab plan with Azure Lab Services](tutorial-setup-lab-plan.md).
+- [Request a capacity increase](how-to-request-capacity-increase.md)
 
 Advance to the next article to learn how to create a lab.
 > [!div class="nextstepaction"]