Acrolinx

ttorble · web-flow · commit f2ace470e8b1 · 2024-09-24T08:18:41.000+01:00
diff --git a/articles/communication-services/concepts/call-automation/call-automation-teams-interop.md b/articles/communication-services/concepts/call-automation/call-automation-teams-interop.md
@@ -16,7 +16,7 @@ ms.custom: public_preview
 
 Azure Communication Services Call Automation provides developers the ability to build programmable customer interactions using real-time event triggers to perform actions on the call. This programmability enables you to build intelligent calling workflows that can adapt to customer needs in real time and be fully customized for your business logic. You can learn more about the API in the [Call Automation Overview](./call-automation.md). This document describes the interoperability Call Automation supports with Microsoft Teams.
 
-Developers can use Call Automation APIs to add Teams users to their calling workflows and customer interactions, helping you deliver advanced customer service solutions​ with easy-to-use REST APIs and SDKs. This interoperability is offered over VoIP to reduce telephony infrastructure overhead. Developers can add Teams users to Azure Communication Services calls using the user's Entra object ID (OID).  
+Developers can use Call Automation APIs to add Teams users to their calling workflows and customer interactions, helping you deliver advanced customer service solutions​ with easy-to-use REST APIs and SDKs. This interoperability is offered over VoIP to reduce telephony infrastructure overhead. Developers can add Teams users to Azure Communication Services calls using the user's Microsoft Entra object ID (OID).  
 
 ## Use-cases
 - Streamline customer service operations: Enable customer service agents to manage both internal and external customer facing communications through Teams app, by connecting your CCaaS solution to Microsoft Teams. The simplified integration model reduces setup time for both CCaaS and Teams tenant. Each new tenant will be able to use this setup in a few minutes after Microsoft Teams admin grants necessary permissions to the Azure Communication Services resource.

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 Azure Communication Services Call Automation provides developers the ability to build programmable customer interactions using real-time event triggers to perform actions on the call. This programmability enables you to build intelligent calling workflows that can adapt to customer needs in real time and be fully customized for your business logic. You can learn more about the API in the [Call Automation Overview](./call-automation.md). This document describes the interoperability Call Automation supports with Microsoft Teams.
 -Developers can use Call Automation APIs to add Teams users to their calling workflows and customer interactions, helping you deliver advanced customer service solutions with easy-to-use REST APIs and SDKs. This interoperability is offered over VoIP to reduce telephony infrastructure overhead. Developers can add Teams users to Azure Communication Services calls using the user's Entra object ID (OID).
 +Developers can use Call Automation APIs to add Teams users to their calling workflows and customer interactions, helping you deliver advanced customer service solutions with easy-to-use REST APIs and SDKs. This interoperability is offered over VoIP to reduce telephony infrastructure overhead. Developers can add Teams users to Azure Communication Services calls using the user's Microsoft Entra object ID (OID).
 ## Use-cases
 - Streamline customer service operations: Enable customer service agents to manage both internal and external customer facing communications through Teams app, by connecting your CCaaS solution to Microsoft Teams. The simplified integration model reduces setup time for both CCaaS and Teams tenant. Each new tenant will be able to use this setup in a few minutes after Microsoft Teams admin grants necessary permissions to the Azure Communication Services resource.