Merge pull request #261253 from amagginetti/patch-12

Update manage-call-quality.md

Author: prmerger-automator[bot]

articles/communication-services/concepts/voice-video-calling/manage-call-quality.md

@@ -279,9 +279,8 @@ The call may have fired a User Facing Diagnostic indicating a severe problem wit
 
 ### Request support
 
-If you encounter quality or reliability issues you are unable to resolve and need support, please choose a paid Azure support plans best aligned to your needs. See: [Compare Support Plans](https://azure.microsoft.com/support/plans).
-- If you have a paid support plan you'll be able to request technical support. See: [How to create azure support requests](/azure/azure-portal/supportability/how-to-create-azure-support-request)
-
+If you encounter quality or reliability issues you are unable to resolve and need support, you can submit a request for technical support. See: [How to create azure support requests](/azure/azure-portal/supportability/how-to-create-azure-support-request) 
+- If you are notified of license requirements while attempting to request technical support, you may need to choose a paid Azure support plan that best aligns to your needs. See: [Compare Support Plans](https://azure.microsoft.com/support/plans).
 - If you prefer not to purchase support you can leverage community support. See: [Community Support](https://azure.microsoft.com/support/community/).
 
 <!-- Free Public support options