Merge pull request #269114 from stevemunk/feedback

Update the "Provide data feedback to Azure Maps" article

Author: v-dirichards

articles/azure-maps/how-to-use-feedback-tool.md

@@ -4,7 +4,7 @@ titleSuffix: Microsoft Azure Maps
 description: Provide data feedback using Microsoft Azure Maps feedback tool.
 author: eriklindeman
 ms.author: eriklind
-ms.date: 12/07/2020
+ms.date: 03/15/2024
 ms.topic: how-to
 ms.service: azure-maps
 services: azure-maps
@@ -14,53 +14,58 @@ ms.custom: mvc
 
 # Provide data feedback to Azure Maps
 
-Azure Maps has been available since 2018. Azure Maps has been providing fresh map data, easy-to-use REST APIs, and powerful SDKs to support our enterprise customers with different kind of business use cases. The real world is changing every second, and it’s crucial for us to provide a factual digital representation to our customers. Our customers that are planning to open or close facilities need our maps to update promptly. So, they can efficiently plan for delivery, maintenance, or customer service at the right facilities. We have created the Azure Maps data feedback site to empower our customers to provide direct data feedback. Customers’ data feedback goes directly to our data providers and their map editors. They can quickly evaluate and incorporate feedback into our mapping products.  
+Azure Maps is a set of mapping and geospatial APIs and a Web SDK that enables developers and organizations to build intelligent location-based experiences for applications across many different industries and use cases. While Azure Maps continually updates its underlying map data to ensure the most current and accurate map content possible, the Azure Maps feedback tool is a useful resource for customers to report issues with the map data. The feedback tool empowers both Azure Maps and Bing Maps customers to communicate map data corrections to Microsoft. All suggested map data corrections submitted via the feedback tool are carefully evaluated and promptly addressed.
 
-[Azure Maps Data feedback site] provides an easy way for our customers to provide map data feedback, especially on business points of interest and residential addresses. This article guides you on how to provide different kinds of feedback using the Azure Maps feedback site.
+## How to access the feedback tool
 
-## Add a business place or a residential address
+There are three ways to access the feedback tool.
 
-You can provide feedback about a missing point of interest or a residential address. There are two ways to do so. Open the Azure Map data feedback site, search for the missing location's coordinates, and then select **Add a place**.
+- **Azure Maps Account**. You can access the feedback tool in your **Azure Maps Account** from a link in the **Provide Map Data Feedback** tab of the **Overview** section.
 
-:::image type="content" source="./media/how-to-use-feedback-tool/search-poi.png" lightbox="./media/how-to-use-feedback-tool/search-poi.png" alt-text="A screenshot showing how to search for a location in the Azure Maps Feedback tool.":::
+    :::image type="content" source="./media/how-to-use-feedback-tool/provide-map-data-feedback-link.png"  lightbox="./media/how-to-use-feedback-tool/provide-map-data-feedback-link.png" alt-text="A screenshot showing the 'Provide Map Data Feedback' link in the overview section of an Azure Maps Account.":::
 
-Or, you can interact with the map. Select the location to drop a pin at the coordinate then select **Add a place**.
+- **Web SDK map control**. You can access the feedback tool from a link in the lower right-hand side of the map.
 
-:::image type="content" source="./media/how-to-use-feedback-tool/add-poi.png" lightbox="./media/how-to-use-feedback-tool/add-poi.png" alt-text="A screenshot showing how to add a pin showing the location of a point of interest in the Azure Maps Feedback tool.":::
+    :::image type="content" source="./media/how-to-use-feedback-tool/web-sdk-map-control.png"  lightbox="./media/how-to-use-feedback-tool/web-sdk-map-control.png" alt-text="A screenshot showing the link to the Azure Maps feedback tool from an Azure Maps map created using the Web SDK map control.":::
 
-Once selected, you're directed to a form to provide the corresponding details for the place.
+- **URL**. You can access the feedback tool directly from the [Azure Maps feedback tool] URL.
 
-:::image type="content" source="./media/how-to-use-feedback-tool/add-a-place.png" lightbox="./media/how-to-use-feedback-tool/add-a-place.png" alt-text="A screenshot showing how to add a place in the Azure Maps Feedback tool.":::
+## Providing feedback
 
-## Fix a business place or a residential address
+You can provide feedback on any issue you find in an Azure Maps map using the feedback tool. The following example demonstrates how to provide feedback when you encounter a road recently changed to become a two-way road.
 
-The feedback site also allows you to search and locate a business place or an address. You can provide feedback to fix the address or the pin location, if they aren't correct. To provide feedback to fix the address, use the search bar to search for a business place or residential address. Select the location of your interest from the results list, then **Fix this place**.
+1. Navigate to the [Azure Maps feedback tool].
+1. Zoom in to the problem area on the map.
 
-:::image type="content" source="./media/how-to-use-feedback-tool/fix-place.png" lightbox="./media/how-to-use-feedback-tool/fix-place.png" alt-text="A screenshot showing how to search for a place to fix in the Azure Maps Feedback tool.":::
+    :::image type="content" source="./media/how-to-use-feedback-tool/zoom-in-problem-area.png" lightbox="./media/how-to-use-feedback-tool/zoom-in-problem-area.png" alt-text="A screenshot showing the Azure Maps feedback tool.":::
 
-To provide feedback to fix the address, fill out the **Fix a place** form, then select **Submit**.
+1. Select **The map** in the **Select the problem area** drop-down list.
 
-  ![fix form](./media/how-to-use-feedback-tool/fix-form.png)
+    :::image type="content" source="./media/how-to-use-feedback-tool/select-problem-area.png" alt-text="A screenshot showing the items in the select the problem area drop-down list, with The map highlighted.":::
 
-If the pin location for the place is wrong, select the **The pin location is incorrect** checkbox. Move the pin to the correct location, and then select **Submit**.
+1. Select **Roads** in the **Give us a little more information** drop-down list.
 
-:::image type="content" source="./media/how-to-use-feedback-tool/move-pin.png" lightbox="./media/how-to-use-feedback-tool/move-pin.png" alt-text="A screenshot showing how to move pin location in the Azure Maps Feedback tool.":::
+    :::image type="content" source="./media/how-to-use-feedback-tool/give-us-a-little-more-information.png" alt-text="A screenshot showing the items in the Give us a little more information drop-down list, with roads highlighted.":::
 
-## Add a comment
+1. Select **Road should be two way** in the **Tell us the specific issue** drop-down list.
 
-In addition to letting you search for a location, the feedback tool also lets you add a free form text comment for details related to the location. To add a comment, search for the location or select the location, write a comment in the **Add a comment** field then **Submit**.
+1. A pushpin appears with the message **Drag the pushpin to the location of the issue on the map**. Move the pushpin to the desired location.
 
-:::image type="content" source="./media/how-to-use-feedback-tool/add-comment.png" lightbox="./media/how-to-use-feedback-tool/add-comment.png" alt-text="A screenshot showing how to add a comment in the Azure Maps Feedback tool.":::
+    :::image type="content" source="./media/how-to-use-feedback-tool/drag-pushpin.png" lightbox="./media/how-to-use-feedback-tool/drag-pushpin.png" alt-text="A screenshot showing the Drag the pushpin on the map to the correct location view.":::
 
-## Track status
+1. Enter relevant details about the issue in the **Tell us more about the problem** text box.
 
-You can also track the status of your request by selecting the **I want to track status** box and providing your email while making a request. You receive a tracking link in the email that provides an up-to-date status of your request.
+    :::image type="content" source="./media/how-to-use-feedback-tool/tell-us-more-about the-problem.png" lightbox="./media/how-to-use-feedback-tool/tell-us-more-about the-problem.png" alt-text="A screenshot showing a fictional explanation in the Tell us more about the problem text box.":::
 
-:::image type="content" source="./media/how-to-use-feedback-tool/feedback-status.png" lightbox="./media/how-to-use-feedback-tool/feedback-status.png" alt-text="A screenshot showing how to track your feedback status in the Azure Maps Feedback tool.":::
+### Using the search bar
+
+If the map doesn't appear in the desired location when bringing up the feedback tool, you can pan the map to the desired location using your mouse. Another option is to use the search bar, just type in the desired location and select search icon :::image type="icon" source="./media/how-to-use-feedback-tool/search.png"::: or press the **Enter** key. Once done, select the **`X`** in the upper right-hand side of the search results view to return to the feedback tool.
+
+:::image type="content" source="./media/how-to-use-feedback-tool/search-bar.png" lightbox="./media/how-to-use-feedback-tool/search-bar.png" alt-text="A screenshot showing Bing Maps search bar.":::
 
 ## Next steps
 
 For any technical questions related to Azure Maps, see [Microsoft Q & A].
 
-[Azure Maps Data feedback site]: https://feedback.azuremaps.com
+[Azure Maps feedback tool]: https://www.bing.com/maps?feedbacktype=AzureMaps&feedbackep=UrlAzureMapsMSDoc&v=2&sV=1
 [Microsoft Q & A]: /answers/topics/azure-maps.html