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Merge pull request #104297 from diberry/diberry/qna-faq-prompts
[CogSvcs] QnA Maker - FAQ/Multi-turn prompts
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articles/cognitive-services/QnAMaker/How-To/multiturn-conversation.md

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---
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title: Multi-turn conversations - QnA Maker
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titleSuffix: Azure Cognitive Services
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description: Use prompts and context to manage the multiple turns, known as multi-turn, for your bot from one question to another. Multi-turn is the ability to have a back-and-forth conversation where the previous question's context influences the next question and answer.
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services: cognitive-services
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author: diberry
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manager: nitinme
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ms.custom: seodec18
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ms.service: cognitive-services
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ms.subservice: qna-maker
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ms.topic: conceptual
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ms.date: 12/05/2019
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ms.author: diberry
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ms.date: 02/13/2020
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---
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# Use follow-up prompts to create multiple turns of a conversation
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When a user asks a question, QnA Maker returns the answer _and_ any follow-up prompts. This response allows you to present the follow-up questions as choices.
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> [!CAUTION]
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> Multi-turn prompts are not extracted from FAQ documents. If you need multi-turn extraction, remove the question marks that designate the QnA pairs as FAQs.
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## Example multi-turn conversation with chat bot
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With multi-turn, a chat bot manages a conversation with a user to determine the final answer, as shown in the following image:

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