Merge pull request #4 from valindrae/valindrae-patch-edit

Update recognize-action.md

Author: valindrae

articles/communication-services/concepts/voice-video-calling/recognize-action.md

@@ -15,15 +15,15 @@ ms.custom: private_preview
 > Functionality described on this document is currently in private preview. Private preview includes access to SDKs and documentation for testing purposes that are not yet available publicly.
 > Apply to become an early adopter by filling out the form for [preview access to Azure Communication Services](https://aka.ms/ACS-EarlyAdopter).
 
-The Recognize action developers will be able to enhance their IVR or contact center applications to recognize user input. One of the most common scenarios of recognition is to play a message and request user input, this input is received in the form of DTMF (input via the digits on their calling device) which then allows the application to navigate the user to the next action. 
+With the Recognize action developers will be able to enhance their IVR or contact center applications to recognize user input. One of the most common scenarios of recognition is to play a message and request user input. This input is received in the form of DTMF (input via the digits on their calling device) which then allows the application to navigate the user to the next action. 
 
 **DTMF**
 Dual-tone multifrequency (DTMF) recognition is the process of understanding tones/sounds generated by a telephone when a number is pressed. Equipment at the receiving end listening for the specific tone then converts them into commands. These commands generally signal user intent when navigating a menu in an IVR scenario or in some cases can be used to capture important information that the user needs to provide via their phones keypad.
 
 **DTMF Events and their associated Tones**
 
 |Event|Tone|
-| --- | -- |
+| --- |--|
 |0|Zero|
 |1|One|
 |2|Two|
@@ -47,8 +47,8 @@ The recognize action can be used for many reasons, below are a few examples of h
 
 ### Improved user journey/self-service experience (Focus on Virtual Call center agent)
 
-- **Users can control the call** - By enabling input recognition you allow the allow the caller to navigate your IVR menu and provide information that can be used to resolve their query. 
-- **Gather user information** - By enabling input recognition your application can gather input from the callers, this can be information such as account numbers, credit card information, etc.
+- **Users can control the call** - By enabling input recognition you allow the caller to navigate your IVR menu and provide information that can be used to resolve their query. 
+- **Gather user information** - By enabling input recognition your application can gather input from the callers. This can be information such as account numbers, credit card information, etc.
 
 ### Interruption/Escalation
 
@@ -61,7 +61,7 @@ The recognize action can be used for many reasons, below are a few examples of h
 
 ## What's coming up next for Recognize action
 
-As we invest more into this functionality, we recommend developers sign up to our TAP program that allows you to get early access to the newest feature releases. Over the coming months the recognize action will add in new capabilities that leverage our integration with Azure Cognitive Services to provide AI capabilities such as Speech-To-Text. With these you can improve customer interactions and recognize voice inputs from participants on the call. 
+As we invest more into this functionality, we recommend developers sign up to our TAP program that allows you to get early access to the newest feature releases. Over the coming months the recognize action will add in new capabilities that use our integration with Azure Cognitive Services to provide AI capabilities such as Speech-To-Text. With these, you can improve customer interactions and recognize voice inputs from participants on the call. 
 
 ## Next steps