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articles/communication-services/concepts/analytics/insights.md

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# Communications Services Insights Preview
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## Overview
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Within your Communications Resource, we have provided an **Insights Preview** feature that displays a number of data visualizations conveying insights from the Azure Monitor logs and metrics monitored for your Communications Services. The visualizations within Insights is made possible via [Azure Monitor Workbooks](../../../azure-monitor/visualize/workbooks-overview.md). In order to take advantage of Workbooks, follow the instructions outlined in [Enable Azure Monitor in Diagnostic Settings](enable-logging.md), and to enable Workbooks, you will need to send your logs to a [Log Analytics workspace](../../../azure-monitor/logs/log-analytics-overview.md) destination.
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Within your Communications Resource, we have provided an **Insights Preview** feature that displays a number of data visualizations conveying insights from the Azure Monitor logs and metrics monitored for your Communications Services. The visualizations within Insights are made possible via [Azure Monitor Workbooks](../../../azure-monitor/visualize/workbooks-overview.md). In order to take advantage of Workbooks, follow the instructions outlined in [Enable Azure Monitor in Diagnostic Settings](enable-logging.md), and to enable Workbooks, you will need to send your logs to a [Log Analytics workspace](../../../azure-monitor/logs/log-analytics-overview.md) destination.
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:::image type="content" source="media\workbooks\insights-overview-2.png" alt-text="Communication Services Insights":::
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- The proportion of **Impacted calls**, where an impacted call is defined as a call that has at least one poor quality stream
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- **Participant end reasons**, which keep track of the reason why a participant left a call. End reasons are [SIP codes](https://en.wikipedia.org/wiki/List_of_SIP_response_codes), which are numeric codes that describe the specific status of a signaling request. SIP codes can be grouped into six categories: *Success*, *Client Failure*, *Server Failure*, *Global Failure*, *Redirection*, and *Provisional*. The distribution of SIP code categories are shown in the pie chart on the left hand side, while a list of the specific SIP codes for participant end reasons is provided on the right hand side
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- **Participant end reasons**, which keep track of the reason why a participant left a call. End reasons are [SIP codes](https://en.wikipedia.org/wiki/List_of_SIP_response_codes), which are numeric codes that describe the specific status of a signaling request. SIP codes can be grouped into six categories: *Success*, *Client Failure*, *Server Failure*, *Global Failure*, *Redirection*, and *Provisional*. The distribution of SIP code categories is shown in the pie chart on the left hand side, while a list of the specific SIP codes for participant end reasons is provided on the right hand side
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:::image type="content" source="media\workbooks\voice-and-video-quality.png" alt-text="Voice and video quality":::
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[Screenshot displays email count, size and email delivery status level that illustrate email insights]
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The **Recording** tab displays data relevant to total recordings, recording format, recording channel types and number of recording per call:
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:::image type="content" source="media\workbooks\azure-communication-services-recording-insights.png" alt-text="Screenshot displays recording count, duration, recording usage by format and type as well as number of recordings per call":::
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:::image type="content" source="media\workbooks\azure-communication-services-recording-insights.png" alt-text="Screenshot displays recording count, duration, recording usage by format and type as well as number of recordings per call.":::
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:::image type="content" source="media\workbooks\workbooks-tab.png" alt-text="Workbooks tab":::
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For an in-depth description of workbooks, please refer to the [Azure Monitor Workbooks](../../../azure-monitor/visualize/workbooks-overview.md) documentation.
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For an in-depth description of workbooks, please refer to the [Azure Monitor Workbooks](../../../azure-monitor/visualize/workbooks-overview.md) documentation.

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