You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/chat/concepts.md
+3-1Lines changed: 3 additions & 1 deletion
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -78,7 +78,7 @@ You can use Azure AI services with the Chat service to build use cases like:
78
78
79
79
- Help a support agent prioritize tickets by detecting a negative sentiment of an incoming message from a customer.
80
80
- Generate a summary at the end of the conversation to send to customer via email with next steps or follow up at a later date.
81
-
- Add an [Agent]([https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio/) in an Azure Communication Services Chat channel with an Azure Bot and a [relay bot](/microsoft-copilot-studio/publication-connect-bot-to-azure-bot-service-channels#manage-conversation-sessions-with-your-power-virtual-agents-bot).
81
+
- Add an [Agent](https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio/) in an Azure Communication Services Chat channel with an Azure Bot and a [relay bot](/microsoft-copilot-studio/publication-connect-bot-to-azure-bot-service-channels#manage-conversation-sessions-with-your-power-virtual-agents-bot).
82
82
- Configure a bot to run on one or more social channels alongside the Chat channel.
83
83
84
84
:::image type="content" source="../media/chat/chat-and-open-ai.svg" alt-text="Diagram showing Azure Communication Services can be paired with Azure AI services.":::
@@ -151,6 +151,8 @@ For more information, see [Push Notifications](../notifications.md).
151
151
152
152
> [!div class="nextstepaction"]
153
153
> [Get started with chat](../../quickstarts/chat/get-started.md)
0 commit comments