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articles/communication-services/concepts/chat/concepts.md

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@@ -78,7 +78,7 @@ You can use Azure AI services with the Chat service to build use cases like:
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- Help a support agent prioritize tickets by detecting a negative sentiment of an incoming message from a customer.
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- Generate a summary at the end of the conversation to send to customer via email with next steps or follow up at a later date.
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- Add an [Agent]([https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio/) in an Azure Communication Services Chat channel with an Azure Bot and a [relay bot](/microsoft-copilot-studio/publication-connect-bot-to-azure-bot-service-channels#manage-conversation-sessions-with-your-power-virtual-agents-bot).
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- Add an [Agent](https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio/) in an Azure Communication Services Chat channel with an Azure Bot and a [relay bot](/microsoft-copilot-studio/publication-connect-bot-to-azure-bot-service-channels#manage-conversation-sessions-with-your-power-virtual-agents-bot).
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- Configure a bot to run on one or more social channels alongside the Chat channel.
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:::image type="content" source="../media/chat/chat-and-open-ai.svg" alt-text="Diagram showing Azure Communication Services can be paired with Azure AI services.":::
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> [!div class="nextstepaction"]
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> [Get started with chat](../../quickstarts/chat/get-started.md)
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> [Identity and Tokens](../identity-model.md)
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> [UI Library](../ui-library/ui-library-overview.md)
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## Related articles
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