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articles/communication-services/concepts/analytics/setup-call-monitoring.md renamed to articles/communication-services/concepts/analytics/set-up-call-monitoring.md

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# Set up call monitoring and alerting
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This article describes how Azure Communication Services Calling customers set up monitoring and alerting for their calls. Follow these steps to ensure a smooth and effective setup process.
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This article describes how Azure Communication Services Calling customers set-up monitoring and alerting for their calls. Follow these steps to ensure a smooth and effective setup process.
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## Prerequisite: enable call logging and diagnostics
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| extend FailureRate = (UnsuccessfulCalls * 100.0) / TotalCalls
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| where FailureRate > 10</pre>
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:::image type="content" source="media\setup-call-monitoring\sample-query.png" alt-text="Screen capture of an example Kusto query for call failure rates.":::
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:::image type="content" source="media\set-up-call-monitoring\sample-query.png" alt-text="Screen capture of an example Kusto query for call failure rates.":::
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### Configure alerts
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* Aggregation Type: Total
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* Aggregation granularity: 1 hour
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:::image type="content" source="media\setup-call-monitoring\create-alert-rule.png" alt-text="Screen capture of the create an alert rule showing signal name, search query, and measurement criteria.":::
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:::image type="content" source="media\set-up-call-monitoring\create-alert-rule.png" alt-text="Screen capture of the create an alert rule showing signal name, search query, and measurement criteria.":::
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6. Adjust the alert logic to suit your requirements. When complete, click **Next: Actions** when done.
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:::image type="content" source="media\setup-call-monitoring\split-by-dimensions.png" alt-text="Screen capture of split by dimensions including alert logic.":::
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:::image type="content" source="media\set-up-call-monitoring\split-by-dimensions.png" alt-text="Screen capture of split by dimensions including alert logic.":::
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### Create action group
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1. From the Actions screen, click **Create Action Group**.
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2. Select your **Subscription**, **Resource group**, and **Region**.
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3. Provide an Action group name and Display name, then click **Next: Notifications**.
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:::image type="content" source="media\setup-call-monitoring\create-action-group.png" alt-text="Screen capture of create action group showing project details of subscription, resource group, and region.":::
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:::image type="content" source="media\set-up-call-monitoring\create-action-group.png" alt-text="Screen capture of create action group showing project details of subscription, resource group, and region.":::
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### Set up notifications
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1. Choose how you want to be notified. When complete, click **Review + create**, and wait for your alert rule to be created.
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:::image type="content" source="media\setup-call-monitoring\setup-notifications.png" alt-text="Screen capture of how to set up notifications and review + create the notification.":::
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:::image type="content" source="media\set-up-call-monitoring\set-up-notifications.png" alt-text="Screen capture of how to set up notifications and review + create the notification.":::
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2. When complete, click **Next: Details**.
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3. Provide more details as shown in the following screen.
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4. Click **Review + create**.
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:::image type="content" source="media\setup-call-monitoring\alert-rule-details.png" alt-text="Screen capture showing set up alert rule details.":::
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:::image type="content" source="media\set-up-call-monitoring\alert-rule-details.png" alt-text="Screen capture showing set up alert rule details.":::
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Congratulations, you can now monitor your Azure Communication Services calling!
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A sample email alert looks like this when triggered: Email Alert.
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:::image type="content" source="media\setup-call-monitoring\sample-email-alert.png" alt-text="Screen capture of a sample email alert showing the reason and affected resource hierarchy.":::
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:::image type="content" source="media\set-up-call-monitoring\sample-email-alert.png" alt-text="Screen capture of a sample email alert showing the reason and affected resource hierarchy.":::
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## Related articles
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articles/communication-services/toc.yml

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- name: Query call logs
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href: concepts/analytics/log-analytics.md
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- name: Set up call monitoring and alerting
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href: concepts/analytics/setup-call-monitoring.md
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href: concepts/analytics/set-up-call-monitoring.md
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- name: Export SDK telemetry to Application Insights
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href: quickstarts/telemetry-application-insights.md
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- name: Samples and tutorials

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