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articles/data-factory/self-hosted-integration-runtime-troubleshoot-guide.md

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title: Troubleshoot self-hosted integration runtime in Azure Data Factory
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description: Learn how to troubleshoot Self-hosted integration runtime issues in Azure Data Factory.
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description: Learn how to troubleshoot self-hosted integration runtime issues in Azure Data Factory.
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services: data-factory
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author: nabhishek
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ms.service: data-factory
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### Error message: Self-hosted integration runtime can't connect to cloud service
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![Self-Hosted IR connection issue](media/self-hosted-integration-runtime-troubleshoot-guide/unable-to-connect-to-cloud-service.png)
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![Self-hosted IR connection issue](media/self-hosted-integration-runtime-troubleshoot-guide/unable-to-connect-to-cloud-service.png)
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#### Cause
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1. Check whether the integration runtime service is running.
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![Self-Hosted IR service running status](media/self-hosted-integration-runtime-troubleshoot-guide/integration-runtime-service-running-status.png)
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![Self-hosted IR service running status](media/self-hosted-integration-runtime-troubleshoot-guide/integration-runtime-service-running-status.png)
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2. If the service is running, go on to step 3.
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1. If the service is running, go on to step 3.
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1. If there's no proxy configured on the self-hosted integration runtime (which is the default setting), run the following PowerShell command on the machine where self-hosted integration runtime is installed:
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1. If there's no proxy configured on the self-hosted integration runtime (which is the default setting), run the following PowerShell command on the machine where the self-hosted integration runtime is installed:
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```powershell
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(New-Object System.Net.WebClient).DownloadString("https://wu2.frontend.clouddatahub.net/")
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The following is the expected response:
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![Powershell command response](media/self-hosted-integration-runtime-troubleshoot-guide/powershell-command-response.png)
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![PowerShell command response](media/self-hosted-integration-runtime-troubleshoot-guide/powershell-command-response.png)
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1. If you don't receive the expected response, use one of the following methods as appropriate to your situation:
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* [MSDN forum](https://social.msdn.microsoft.com/Forums/home?sort=relevancedesc&brandIgnore=True&searchTerm=data+factory)
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* [Stack overflow forum for Data Factory](https://stackoverflow.com/questions/tagged/azure-data-factory)
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* [Twitter information about Data Factory](https://twitter.com/hashtag/DataFactory)
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* [ADF mapping data flows Performance Guide](concepts-data-flow-performance.md)
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* [Mapping data flows performance guide](concepts-data-flow-performance.md)

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