Merge pull request #287020 from krkutser/krkutser-FHL-sept18

Krkutser fhl sept18

Author: v-regandowner

articles/communication-services/.openpublishing.redirection.communication-services.json

@@ -460,6 +460,11 @@
             "source_path_from_root": "/articles/communication-services/concepts/advanced-messaging/message-analysis.md",
             "redirect_url": "/articles/communication-services/concepts/advanced-messaging/message-analysis/message-analysis.md",
             "redirect_document_id": false
+        },
+        {
+            "source_path_from_root": "/articles/communication-services/concepts/telephony/outbound-calling.md",
+            "redirect_url": "/azure/communication-services/concepts/telephony/toll-free-calling",
+            "redirect_document_id": false
         }
     ]
 }

articles/communication-services/concepts/service-limits.md

@@ -49,7 +49,19 @@ Before acquiring a phone number, make sure your subscription meets the [geograph
 
 For more information, see the [phone number types](./telephony/plan-solution.md) concept page and the [telephony concept](./telephony/telephony-concept.md) overview page.
 
-If you want to purchase more phone numbers or place a special order, follow the [instructions here](https://github.com/Azure/Communication/blob/master/special-order-numbers.md). If you would like to port toll-free phone numbers from external accounts to their Azure Communication Services account, follow the [instructions here](https://github.com/Azure/Communication/blob/master/port-numbers.md).
+Number purchase limits can be increased through a request to Azure Support.
+
+1. Open the [Azure portal](https://ms.portal.azure.com/) and sign in.
+2. Select [Help+Support](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview).
+3. Click **Create new support request**.
+4. In the **Describe your issue** text box, enter `Technical` then click **Go**. 
+5. From the **Select a service** dropdown menu, select **Service and Subscription Limits (Quotas)** then click **Next**.
+6. At the Problem description, choose the **Issue type**, **Subscription**, and **Quota type** then click **Next**.
+7. Review any **Recommended solution** if available, then click **Next**.
+8. Add **Additional details** as needed, then click **Next**.
+9. At **Review + create** check the information, make changes as needed, then click **Create**.
+
+
 
 ## Identity
 
@@ -261,4 +273,4 @@ When you implement error handling, use the HTTP error code 429 to detect throttl
 You can find more information on Microsoft Graph [throttling](/graph/throttling) limits in the [Microsoft Graph](/graph/overview) documentation.
 
 ## Next steps
-See the [help and support](../support.md) options.
+See the [help and support](../support.md) options.

articles/communication-services/concepts/telephony/outbound-calling.md

@@ -0,0 +1,25 @@
+---
+title: Calling with toll-free numbers - Azure Communication Services
+description: Information about inbound and outbound calling limitations with toll-free numbers
+author: krkutser
+manager: rcole
+services: azure-communication-services
+
+ms.author: krkutser
+ms.date: 03/10/2023
+ms.topic: conceptual
+ms.service: azure-communication-services
+ms.subservice: pstn
+---
+
+# Outbound and inbound calling with toll-free numbers
+Azure Communication Services supports inbound and outbound calling capability with toll-free numbers in many countries. However, there are some common limitations that you should be aware of. 
+
+**Outbound calling with toll-free numbers**
+
+Microsoft provides toll-free telephone numbers that have outbound calling capabilities, but it's important to note that this feature is only provided on a "best-effort" basis. In some countries/regions, toll-free numbers are considered as an "inbound only" service from regulatory perspective. This means, that in some scenarios, the receiving carrier may not allow incoming calls from toll-free telephone numbers. Since Microsoft and our carrier-partners don't have control over other carrier networks, we can't guarantee that outbound calls reach all possible destinations.
+
+
+**Inbound calls to Toll-Free numbers**
+
+All of our toll-free numbers have inbound calling capability, but do note that inbound calls to your toll-free numbers are only guaranteed to work if both the Toll-Free number and the caller's phone number are from the same country. If a call to your toll-free number originates outside the toll-free number country, we can't guarantee the delivery of the call. In most cases, international reachability on our toll-free numbers is supported, but there can be certain international carrier and country combinations where we can't guarantee that the call reaches to your Toll-Free number.

articles/communication-services/concepts/telephony/toll-free-calling.md

@@ -955,8 +955,8 @@ items:
         href: concepts/telephony/certified-session-border-controllers.md
       - name: Inbound telephony calling capabilities
         href: concepts/telephony/inbound-calling-capabilities.md
-      - name: Outbound calling with Toll-Free numbers
-        href: concepts/telephony/outbound-calling.md
+      - name: Calling with toll-free numbers
+        href: concepts/telephony/toll-free-calling.md
       - name: Known limitations
         href: concepts/telephony/known-limitations-acs-telephony.md
       - name: Troubleshooting