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Merge pull request #231842 from AbhishekMallick01/Mar-23-2023-CSSdocAsk
SQL backup troubleshooting updates
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articles/backup/backup-sql-server-azure-troubleshoot.md

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title: Troubleshoot SQL Server database backup
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description: Troubleshooting information for backing up SQL Server databases running on Azure VMs with Azure Backup.
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ms.topic: troubleshooting
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ms.date: 12/28/2022
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ms.date: 03/29/2023
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ms.service: backup
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ms.custom: engagement-fy23
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author: jyothisuri
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The VM is not able to contact Azure Backup service due to internet connectivity issues. | The VM needs outbound connectivity to Azure Backup Service, Azure Storage, or Azure Active Directory services.| <li> If you use NSG to restrict connectivity, then you should use the *AzureBackup* service tag to allows outbound access to Azure Backup Service, and similarly for the Azure AD (*AzureActiveDirectory*) and Azure Storage(*Storage*) services. Follow these [steps](./backup-sql-server-database-azure-vms.md#nsg-tags) to grant access. <li> Ensure DNS is resolving Azure endpoints. <li> Check if the VM is behind a load balancer blocking internet access. By assigning public IP to the VMs, discovery will work. <li> Verify there's no firewall/antivirus/proxy that are blocking calls to the above three target services.
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### UserErrorOperationNotAllowedDatabaseMirroringEnabled
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| Error message | Possible cause | Recommended action |
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| --- | --- | --- |
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| Backup of databases participating in a database mirroring session is not supported by AzureWorkloadBackup. | When you've the mirrioring operation enabled on a SQL database, this error appears. Currently, Azure Backup doesn't support databases with this feature enabled. | You can remove the database mirroring session of the database for the operation to complete successfully. Alternatively, if the database is already protected, do *Stop backup* operation on the database. |
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## Re-registration failures
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Check for one or more of the following symptoms before you trigger the re-register operation:

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