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articles/cost-management-billing/.openpublishing.redirection.cost-management-billing.json

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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/billing-troubleshoot-azure-payment-issues.md",
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"redirect_url": "/azure/troubleshoot-billing/billing-troubleshoot-azure-payment-issues",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/billing-troubleshoot-azure-payment-issues",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/ea-portal-troubleshoot.md",
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"redirect_url": "/azure/troubleshoot-billing/ea-portal-troubleshoot",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/ea-portal-troubleshoot",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/enterprise-mgmt-grp-troubleshoot-cost-view.md",
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"redirect_url": "/azure/troubleshoot-billing/enterprise-mgmt-grp-troubleshoot-cost-view",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/enterprise-mgmt-grp-troubleshoot-cost-view",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/how-to-create-azure-support-request-ea.md",
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"redirect_url": "/azure/troubleshoot-billing/how-to-create-azure-support-request-ea",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/how-to-create-azure-support-request-ea",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-account-not-found.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-account-not-found",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-account-not-found",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-cant-find-invoice.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-cant-find-invoice",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-cant-find-invoice",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-csp-billing-issues-usage-file-pivot-tables.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-csp-billing-issues-usage-file-pivot-tables",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-csp-billing-issues-usage-file-pivot-tables",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-customer-agreement-billing-issues-usage-file-pivot-tables.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-customer-agreement-billing-issues-usage-file-pivot-tables",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-customer-agreement-billing-issues-usage-file-pivot-tables",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-declined-card.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-declined-card",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-ea-billing-issues-usage-file-pivot-tables.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-ea-billing-issues-usage-file-pivot-tables",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-ea-billing-issues-usage-file-pivot-tables",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-threshold-billing.md",
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"redirect_url": "/azure/troubleshoot-billing/troubleshoot-threshold-billing",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-billing/troubleshoot-threshold-billing",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/create-subscriptions-deploy-resources.md",
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"redirect_url": "/azure/troubleshoot-subscription/create-subscriptions-deploy-resources",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-subscription/create-subscriptions-deploy-resources",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/no-subscriptions-found.md",
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"redirect_url": "/azure/troubleshoot-subscription/no-subscriptions-found",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-subscription/no-subscriptions-found",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-azure-sign-up.md",
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"redirect_url": "/azure/troubleshoot-subscription/troubleshoot-azure-sign-up",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-not-available-conflict.md",
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"redirect_url": "/azure/troubleshoot-subscription/troubleshoot-not-available-conflict",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-not-available-conflict",
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"redirect_document_id": true
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},
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{
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"source_path_from_root": "/articles/cost-management-billing/manage/troubleshoot-sign-in-issue.md",
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"redirect_url": "/azure/troubleshoot-subscription/troubleshoot-sign-in-issue",
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"redirect_url": "/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue",
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"redirect_document_id": true
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},
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{

articles/cost-management-billing/troubleshoot-billing/billing-troubleshoot-azure-payment-issues.md

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## Unable to delete an old payment method after adding a new payment method
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The new payment instrument might not be associated with the subscription. To help associate the payment instrument with the subscription, see [Add, update, or remove a credit card for Azure](change-credit-card.md).
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The new payment instrument might not be associated with the subscription. To help associate the payment instrument with the subscription, see [Add, update, or remove a credit card for Azure](../manage/change-credit-card.md).
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## Unable to delete a payment method because of `Cannot delete payment method` error
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Sign out of all active Azure sessions, and then follow the steps in the [Browse InPrivate in Microsoft Edge article](https://support.microsoft.com/help/4026200/microsoft-edge-browse-inprivate) to start an InPrivate session within Microsoft Edge or Internet Explorer.
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In the private session, follow the steps at [How to change a credit card](change-credit-card.md) to update or change the credit card information.
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In the private session, follow the steps at [How to change a credit card](../manage/change-credit-card.md) to update or change the credit card information.
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You can also try to do the following actions:
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articles/cost-management-billing/troubleshoot-billing/ea-portal-troubleshoot.md

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This article describes some common issues that can occur with an Azure Enterprise Agreement (EA). The Azure EA portal is used to manage enterprise agreement users and costs. You might come across these issues when you're configuring or updating Azure EA portal access.
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> [!NOTE]
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> We recommend that both direct and indirect EA Azure customers use Cost Management + Billing in the Azure portal to manage their enrollment and billing instead of using the EA portal. For more information about enrollment management in the Azure portal, see [Get started with EA billing in the Azure portal](ea-direct-portal-get-started.md).
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> We recommend that both direct and indirect EA Azure customers use Cost Management + Billing in the Azure portal to manage their enrollment and billing instead of using the EA portal. For more information about enrollment management in the Azure portal, see [Get started with EA billing in the Azure portal](../manage/ea-direct-portal-get-started.md).
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>
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> As of February 20, 2023 indirect EA customers won’t be able to manage their billing account in the EA portal. Instead, they must use the Azure portal.
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>
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## Next steps
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- Azure EA portal administrators should read [Azure EA portal administration](ea-portal-administration.md) to learn about common administrative tasks.
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- Azure EA portal administrators should read [Azure EA portal administration](../manage/ea-portal-administration.md) to learn about common administrative tasks.
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- Read the [Cost Management + Billing FAQ](../cost-management-billing-faq.yml) for questions and answers about common issues for Azure EA Activation.

articles/cost-management-billing/troubleshoot-billing/enterprise-mgmt-grp-troubleshoot-cost-view.md

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Within enterprise enrollments, there are several settings that could cause users within the enrollment to not see costs. These settings are managed by the enrollment administrator. Or, if the enrollment isn't bought directly through Microsoft, the settings are managed by the partner. This article helps you understand what the settings are and how they impact the enrollment. These settings are independent of the Azure roles.
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> [!NOTE]
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> We recommend that both direct and indirect EA Azure customers use Cost Management + Billing in the Azure portal to manage their enrollment and billing instead of using the EA portal. For more information about enrollment management in the Azure portal, see [Get started with EA billing in the Azure portal](ea-direct-portal-get-started.md).
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> We recommend that both direct and indirect EA Azure customers use Cost Management + Billing in the Azure portal to manage their enrollment and billing instead of using the EA portal. For more information about enrollment management in the Azure portal, see [Get started with EA billing in the Azure portal](../manage/ea-direct-portal-get-started.md).
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>
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> As of February 20, 2023 indirect EA customers won’t be able to manage their billing account in the EA portal. Instead, they must use the Azure portal.
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>

articles/cost-management-billing/troubleshoot-billing/how-to-create-azure-support-request-ea.md

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If you have an MSA, have an administrator create an organizational account for you. An enterprise administrator or partner administrator must then add your organizational account as an enterprise administrator or partner administrator. Then you can use your organizational account to file a support request.
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- To add an Enterprise Administrator, see [Create another enterprise administrator](ea-portal-administration.md#create-another-enterprise-administrator).
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- To add a Partner Administrator, see [Manage partner administrators](ea-partner-portal-administration.md#manage-partner-administrators).
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- To add an Enterprise Administrator, see [Create another enterprise administrator](../manage/ea-portal-administration.md#create-another-enterprise-administrator).
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- To add a Partner Administrator, see [Manage partner administrators](../manage/ea-partner-portal-administration.md#manage-partner-administrators).
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## Next steps
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articles/cost-management-billing/troubleshoot-billing/troubleshoot-account-not-found.md

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You can view your billing accounts one the [Cost Management + Billing](https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade) page.
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To learn more about billing accounts and identify your billing account type, see [View billing accounts in Azure portal](view-all-accounts.md).
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To learn more about billing accounts and identify your billing account type, see [View billing accounts in Azure portal](../manage/view-all-accounts.md).
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If you're unable to see your billing account in the Azure portal, try the following options:
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articles/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card.md

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If you represent a business, you can use the invoice payment method (wire transfer) to pay for your Azure subscription. After you set up the account to pay by invoice, you can't change to another payment option, unless you have a Microsoft Customer Agreement and signed up for Azure through the Azure website.
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For more information about how to pay by invoice, see [Submit a request to pay Azure subscription by invoice](pay-by-invoice.md).
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For more information about how to pay by invoice, see [Submit a request to pay Azure subscription by invoice](../manage/pay-by-invoice.md).
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## Your card information is outdated
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For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit for Azure](change-credit-card.md).
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For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit for Azure](../manage/change-credit-card.md).
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## Card not authorized for service consumption (threshold billing)
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A billing threshold is a level of spending that, when met, triggers an authorization to the primary payment method associated to your Azure account. If the service consumption surpasses the billing threshold, Microsoft may attempt an authorization on the primary payment method. If the bank approves the authorization, it will be immediately reversed. There will be no settlement record on your bank statement.
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However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](change-credit-card.md).
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However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](../manage/change-credit-card.md).
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For more information about threshold billing, see [Troubleshoot threshold billing](troubleshoot-threshold-billing.md).
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- [Sign-up issues](../troubleshoot-subscription/troubleshoot-azure-sign-up.md)
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- [Subscription sign-in issues](../troubleshoot-subscription/troubleshoot-sign-in-issue.md)
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- [No subscriptions found](no-subscriptions-found.md)
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- [No subscriptions found](./troubleshoot-subscription/no-subscriptions-found.md)
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- [Enterprise cost view disabled](enterprise-mgmt-grp-troubleshoot-cost-view.md)
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## Contact us for help

articles/cost-management-billing/troubleshoot-billing/troubleshoot-threshold-billing.md

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A billing threshold is a level of spending that, when met, triggers an authorization to the primary payment method associated to your Azure account. If the service consumption surpasses the billing threshold, Microsoft may attempt an authorization on the primary payment method. If the bank approves the authorization, it will be immediately reversed. There will be no settlement record on your bank statement.
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However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](change-credit-card.md).
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However, if the authorization on the card is declined, you're asked to update the primary payment method in order to continue using the services. For information about how to manage your card information, including changing or removing a card, see [Add, update, or remove a credit card](../manage/change-credit-card.md).
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## How am I notified by Microsoft for a threshold billing authorization?
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articles/cost-management-billing/troubleshoot-subscription/create-subscriptions-deploy-resources.md

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The message can appear for customers with the following Azure subscription agreement types:
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- [Microsoft Customer Agreement purchased directly through Azure.com](create-subscription.md)
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- [Microsoft Customer Agreement purchased directly through Azure.com](../manage/create-subscription.md)
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- You can have a maximum of five subscriptions in a Microsoft Customer Agreement purchased directly through Azure.com.
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- You can create one subscription per 24 hour period.
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- The ability to create other subscriptions is determined on an individual basis according to your history with Azure.
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## Next steps
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- Learn more about [Programmatically creating Azure subscriptions for a Microsoft Customer Agreement with the latest APIs](programmatically-create-subscription-microsoft-customer-agreement.md).
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- Learn more about [Programmatically creating Azure subscriptions for a Microsoft Customer Agreement with the latest APIs](../manage/programmatically-create-subscription-microsoft-customer-agreement.md).

articles/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue.md

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- Verify that the correct Azure directory is selected by selecting your account at the top-right corner.
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- If the correct Azure directory is selected, but you still receive the error message, have your account [added as an Owner](./add-change-subscription-administrator.md).
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- If the correct Azure directory is selected, but you still receive the error message, have your account [added as an Owner](../manage/add-change-subscription-administrator.md).
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## Additional help resources
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