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articles/backup/backup-azure-troubleshoot-slow-backup-performance-issue.md

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manager: cshepard
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ms.service: backup
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ms.topic: troubleshooting
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ms.date: 08/24/2018
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ms.date: 05/11/2018
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ms.author: genli
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# Troubleshoot slow backup of files and folders in Azure Backup
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The following indicators can help you understand the bottleneck and accordingly work on the next steps:
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* **UI is showing progress for the data transfer**. The data is still being transferred. The network bandwidth or the size of data might be causing delays.
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* **UI is not showing progress for the data transfer**. Open the logs located at "C:\Program Files\Microsoft Azure Recovery Services Agent\Temp", and then check for the FileProvider::EndData entry in the logs. This entry signifies that the data transfer finished and the catalog operation is happening. Don't cancel the backup jobs. Instead, wait a little longer for the catalog operation to finish. If the problem persists, contact [Azure support](https://portal.azure.com/#create/Microsoft.Support).
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* **UI is not showing progress for the data transfer**. Open the logs located at C:\Microsoft Azure Recovery Services Agent\Temp, and then check for the FileProvider::EndData entry in the logs. This entry signifies that the data transfer finished and the catalog operation is happening. Don't cancel the backup jobs. Instead, wait a little longer for the catalog operation to finish. If the problem persists, contact [Azure support](https://portal.azure.com/#create/Microsoft.Support).

articles/virtual-machines/windows/prepare-for-upload-vhd-image.md

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ms.tgt_pltfrm: vm-windows
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ms.devlang: na
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ms.topic: troubleshooting
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ms.date: 08/01/2018
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ms.date: 08/23/2018
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ms.author: genli
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