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1. Sign in to [Partner Center](https://partner.microsoft.com/dashboard/home).
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1. On the Home page, select the **Insights** tile.
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[](./media/workspaces/partner-center-insights-tile.png#lightbox)
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1. In the left menu, select **Summary**.
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#### [Current view](#tab/current-view)
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1. Sign in to [Partner Center](https://partner.microsoft.com/dashboard/home).
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1. In the left-nav, select **Commercial Marketplace** > **Analyze** > **Summary**.
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## Elements of the Summary dashboard
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The following sections describe how to use the summary dashboard and how to read the data.
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### Month range
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#### [Workspaces view](#tab/workspaces-view)
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You can find a month range selection at the top-right corner of each page. Customize the output of the **Summary** page graphs by selecting a month range based on the past specified number of months, or by selecting a custom month range with a maximum duration of 12 months. The default month range (computation period) is six months.
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[](./media/summary-dashboard/summary-dashboard-filters.png#lightbox)
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#### [Current view](#tab/current-view)
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You can find a month range selection at the top-right corner of each page. Customize the output of the **Summary** page graphs by selecting a month range based on the past 3, 6, or 12 months, or by selecting a custom month range with a maximum duration of 12 months. The default month range (computation period) is six months.
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:::image type="content" source="./media/summary-dashboard/summary-dashboard.png" alt-text="Illustrates the monthly range options on the summary dashboard.":::
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---
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> [!NOTE]
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> All metrics in the visualization widgets and export reports honor the computation period selected by the user.
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@@ -75,7 +54,6 @@ The Orders widget on the **Summary** dashboard displays the current orders for a
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[](./media/summary-dashboard/orders-widget.png#lightbox)
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You can also go to the Orders report by selecting the **Orders Dashboard** link in the lower-left corner of the widget.
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@@ -19,8 +19,6 @@ Microsoft provides support for a wide variety of products and services. Finding
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## Get help or open a support ticket
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#### [Workspaces view](#tab/workspaces-view)
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1. Sign in to [Partner Center](https://partner.microsoft.com/dashboard/home) with your work account. If you have not yet done so, you will need to [create a Partner Center account](create-account.md).
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1. On the Home page, select the **Help + support** tile.
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>[!Note]
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>If you have not signed in to Partner Center, you may be required to sign in before you can create a ticket.
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#### [Current view](#tab/current-view)
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1. Sign in with your work account. If you have not yet done so, you will need to [create a Partner Center account](create-account.md).
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1. In the menu on the upper-right of the page, select the **Support** icon. The **Help and support** pane appears on the right side of the page.
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1. For help with the commercial marketplace, select **Commercial Marketplace**.
1. In the **Problem summary** box, enter a brief description of the issue.
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1. In the **Problem type** box, do one of the following:
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-**Option 1**: Enter keywords such as: Marketplace, Azure app, SaaS offer, account management, lead management, deployment issue, payout, or co-sell offer migration. Then select a problem type from the recommended list that appears.
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-**Option 2**: Select **Browse topics** from the **Category** list and then select **Commercial Marketplace**. Then select the appropriate **Topic** and **Subtopic**.
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1. After you have found the topic of your choice, select **Review Solutions**.
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The following options are shown:
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- To select a different topic, click **Select a different issue**.
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- To help solve the issue, review the recommended steps and documents, if available.
If you cannot find your answer in the self help, select **Provide issue details**. Complete all required fields to speed up the resolution process, then select **Submit**.
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>[!Note]
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>If you have not signed in to Partner Center, you may be required to sign in before you can create a ticket.
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## Track your existing support requests
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#### [Workspaces view](#tab/workspaces-view)
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1. To review your open and closed tickets, sign in to [Partner Center](https://partner.microsoft.com/dashboard/home) with your work account.
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1. On the Home page, select the **Help + support** tile.
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[](./media/workspaces/partner-center-help-support-tile.png#lightbox)
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#### [Current view](#tab/current-view)
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To review your open and closed tickets, in the left-navigation menu, select **Commercial Marketplace** > **Support**.
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## Record issue details with a HAR file
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To help support agents troubleshoot your issue, consider attaching an HTTP Archive format (HAR) file to your support ticket. HAR files are logs of network requests in a web browser.
You can check to see if you are part of multiple accounts by the presence of the _account picker_. In the top-right, select the your account icon as seen highlighted in the following screenshot.
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[](./media/manage-accounts/account-picker-workspaces.png#lightbox)
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[](./media/manage-accounts/account-picker-two-workspaces.png#lightbox)
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#### [Current view](#tab/current-view)
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You can check to see if you are part of multiple accounts by the presence of the *account picker* in the left navigation menu, as seen highlighted in the following screenshot.
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[](./media/manage-accounts/account-picker.png#lightbox)
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If you don't see the *account picker*, you are part of one account only. You can find the details of this account on the **Account settings** > **Organization profile** > **Legal** > **Developer** tab in Partner Center.
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When you select this picker, all the accounts that you are a part of appear as a list. You can then select any of them to switch to that account. After you switch, everything in Partner Center appears in the context of that account.
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> [!NOTE]
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> Partner Center uses [Azure Active Directory](../active-directory/fundamentals/active-directory-whatis.md) (Azure AD) for multi-user account access and management. Your organization's Azure AD is automatically associated with your Partner Center account as part of the enrollment process.
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In the following example, the signed-in user is part of the three highlighted accounts. The user can switch between them by clicking on an account.
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[](./media/manage-accounts/account-picker-two.png#lightbox)
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## Next steps
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-[Add and manage users for the commercial marketplace](add-manage-users.md)
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