Merging changes synced from https://github.com/MicrosoftDocs/azure-stack-docs-pr (branch live)

Author: Learn Build Service GitHub App

AKS-Arc/TOC.yml

@@ -159,12 +159,14 @@
     items:
     - name: Troubleshoot and known issues
       href: aks-troubleshoot.md
+    - name: Get support
+      href: help-support.md
+    - name: Use diagnostic checker
+      href: aks-arc-diagnostic-checker.md
     - name: Control plane configuration validation errors
       href: control-plane-validation-errors.md
     - name: K8sVersionValidation error
       href: cluster-k8s-version.md
-    - name: Use diagnostic checker
-      href: aks-arc-diagnostic-checker.md
     - name: KubeAPIServer unreachable error
       href: kube-api-server-unreachable.md
     - name: Can't create/scale AKS cluster due to image issues
@@ -607,8 +609,6 @@
       href: known-issues.yml
     - name: Support policies
       href: support-policies.md
-    - name: Get support
-      href: help-support.md
     - name: File bugs
       href: https://aka.ms/AKS-hybrid-issues
     - name: Release notes

AKS-Arc/aks-arc-diagnostic-checker.md

@@ -4,7 +4,7 @@ description: Learn how to diagnose common causes for failures in AKS Arc.
 ms.topic: troubleshooting
 author: sethmanheim
 ms.author: sethm
-ms.date: 01/30/2025
+ms.date: 06/27/2025
 ms.reviewer: abha
 
 #Customer intent: As an AKS user, I want to use the diagnostic checker to run diagnostic checks on my AKS cluster to find out common causes for AKS cluster create failure. 
@@ -13,14 +13,14 @@ ms.reviewer: abha
 
 # Use the diagnostic checker to diagnose and fix environment issues for AKS cluster creation failure (preview)
 
-It can be difficult to identify environment-related issues, such as networking configurations, that can result in an AKS cluster creation failure. The diagnostic checker is a PowerShell-based tool that can help you identify AKS cluster creation failures due to potential issues in the environment.
+It can be difficult to identify environment-related issues, such as networking configuration, that can result in an AKS cluster creation failure. The diagnostic checker is a PowerShell tool that can help you identify AKS cluster creation failures due to potential issues in the environment.
 
 > [!NOTE]
-> You can only use the diagnostic checker tool if an AKS cluster was created, but is in a failed state. You can't use the tool if you don't see an AKS cluster on the Azure portal. If the AKS cluster creation fails before an Azure Resource Manager resource is created, [file a support request](aks-troubleshoot.md#open-a-support-request).
+> You can only use the diagnostic checker tool if an AKS cluster was created, but is in a failed state. You can't use the tool if you don't see an AKS cluster on the Azure portal. If the AKS cluster creation fails before an Azure Resource Manager resource is created, [file a support request](help-support.md).
 
 ## Before you begin
 
-Before you begin, make sure you have the following prerequisites. If you don't meet the requirements for running the diagnostic checker tool, [file a support request](aks-troubleshoot.md#open-a-support-request):
+Before you begin, make sure you have the following prerequisites. If you don't meet the requirements for running the diagnostic checker tool, [file a support request](help-support.md):
 
 - Direct access to the Azure Local cluster where you created the AKS cluster. This access can be through remote desktop (RDP), or you can also sign in to one of the Azure Local physical nodes.
 - Review the [networking concepts for creating an AKS cluster](aks-hci-network-system-requirements.md) and the [AKS cluster architecture](cluster-architecture.md).
@@ -43,17 +43,17 @@ VMName                                                 IPAddresses
 <cluster-name>-XXXXXX-control-plane-XXXXXX {172.16.0.10, 172.16.0.4, fe80::ec:d3ff:fea0:1}
 ```
 
-If you don't see a control plane VM as shown in the previous output, [file a support request](aks-troubleshoot.md#open-a-support-request).
+If you don't see a control plane VM as shown in the previous output, [file a support request](help-support.md).
 
 If you see a control plane VM, and it has:
 
-- 0 IPv4 addresses: file a [support request](aks-troubleshoot.md#open-a-support-request).
+- 0 IPv4 addresses: file a [support request](help-support.md).
 - 1 IP address: use the IPv4 address as the input for `vmIP` parameter.
 - 2 IP addresses: use any one of the IPv4 address as an input for `vmIP` parameter in the diagnostic checker.
 
 ## Run the diagnostic checker script
 
-Copy the following PowerShell script `run_diagnostic.ps1` into any one node of your Azure Local cluster:
+Copy the following PowerShell script named `run_diagnostic.ps1` into any one node of your Azure Local cluster:
 
 ```powershell
 <#
@@ -288,4 +288,4 @@ The following table provides a summary of each test performed by the script, inc
 
 ## Next steps
 
-If the problem persists, collect [AKS cluster logs](get-on-demand-logs.md) before you [create a support request](aks-troubleshoot.md#open-a-support-request).
+If the problem persists, collect [AKS cluster logs](get-on-demand-logs.md) before you [create a support request](help-support.md).

AKS-Arc/help-support.md

@@ -1,44 +1,71 @@
 ---
-title: Get support for AKS on Windows Server
-description: Learn about how to get support and open a support request for AKS on Windows Server.
+title: Get support for AKS on Azure Local
+description: Learn about how to get support and open a support request for AKS on Azure Local.
+author: sethmanheim
 ms.topic: how-to
-ms.date: 04/03/2025
+ms.date: 06/30/2025
 ms.custom: fasttrack-edit
 ms.author: sethm 
-ms.lastreviewed: 1/14/2022
-author: sethmanheim
+ms.reviewer: abha
+ms.lastreviewed: 06/30/2025
 
 # Intent: As an IT Pro, I want to find out what options are available to get help and support, such as creating a ticket.
 # Keyword: AKS support AKS help support requests
 ---
 
-# Get support for AKS on Windows Server
+# Get support for AKS on Azure Local
 
-If you encounter an issue with AKS on Windows Server, this article describes how to open a support request.
+If you encounter an issue with AKS on Azure Local, this article describes how to open a support request.
 
-## Go to Support + troubleshooting in the Azure portal
+## Go to Support + Troubleshooting in the Azure portal
 
 1. Sign in to the [Azure portal](https://portal.azure.com).
-1. Browse to the subscription you're using for Azure Kubernetes Services on Windows Server. Select the subscription to open its dashboard.
-1. From the **Support + troubleshooting** category in the navigation menu in the left-hand pane, select **New Support Request**:
+1. Browse to the subscription you're using for AKS on Azure Local. Select the subscription to open its dashboard.
+1. From the **Help** menu in the left-hand navigation pane, select **Support + Troubleshooting**:
+
+    :::image type="content" source="media/help-support/help-left-menu.png" alt-text="Screenshot of the Azure portal Help and Support sidebar.":::
+
+1. In the text box, briefly describe the issue type, then select **Go**:
+
+    :::image type="content" source="media/help-support/issue-help.png" alt-text="Screenshot of service type selection." lightbox="media/help-support/issue-help.png":::
+
+1. If **Azure Kubernetes Service on Azure Local** doesn't appear in the list of predefined services, select **None of the above**.
+1. Begin typing **Kubernetes** in the **Search Options** box of the **Select a service** dropdown.
+1. Select **Azure Kubernetes Service on Azure Local** from the dropdown list.
+
+   :::image type="content" source="media/help-support/new-request.png" alt-text="Screenshot of service selection." lightbox="media/help-support/new-request.png":::
+
+1. Select **Next**.
+1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown. Then select **Next**.
+1. Select one of the predefined issues, or select **None of the above** if your issue doesn't relate to a specific predefined issue. Then select **Next**:
+
+   :::image type="content" source="media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/issue-select.png":::
+
+   If you select **None of the above**, you're prompted to select a problem type from a dropdown menu. From the dropdown, select a problem type.
 
-    :::image type="content" source="media/help-support/new-support-request-sidebar.png" alt-text="Screenshot of the Azure portal Help and Support sidebar." lightbox="media/help-support/new-support-request-sidebar.png":::
+   :::image type="content" source="media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="media/help-support/issues-none.png":::
 
+1. Select **Next**.
+
+1. Review the proposed solutions to determine if they address your issue:
+
+    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
+
+1. If you made a mistake or want to choose a different problem type, select **Start again** at the top of the page. If the issues and solutions are not applicable, select **Create a support request** at the top of the page.
+
+1. Select **Next**.
 1. From the dropdown, select the **Technical** issue type:
 
-    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/select-type.png":::
+    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="media/help-support/select-type.png":::
 
 1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
-
-1. Select the **All services** button, then select the **Service type** dropdown. Begin typing **Azure Kubernetes Service** in the search box to locate the **Azure Kubernetes Service on Windows Server** service in the **Compute** category.
+1. Your service name should auto-populate in the **Service** field. If it doesn't, select it from the dropdown. The **Summary**, **Problem type**, and **Problem subtype** fields should also auto-populate based on your previous selections. If they don't, select the appropriate values from the dropdown menus.
 
     :::image type="content" source="media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type.png":::
 
 1. Add a short description of your issue in the **Summary** field.
 
-1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Kubernetes**):
-
-    :::image type="content" source="media/help-support/problem-type.png" alt-text="Screenshot of completed problem type form." lightbox="media/help-support/problem-type.png":::
+1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup, deployment, and configuration**).
 
 1. Select **Next**.
 
@@ -60,8 +87,6 @@ If you encounter an issue with AKS on Windows Server, this article describes how
 
 1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.
 
-    :::image type="content" source="media/help-support/review-create.png" alt-text="Screenshot of confirmation screen to create support request." lightbox="media/help-support/review-create.png":::
-
 ## Next steps
 
 - [Review support policies for AKS Arc](support-policies.md)