Sync release-local-disconnectednew with main

Sync release-local-disconnectednew with main

Author: sethmanheim

AKS-Arc/aks-edge-help-support.md

@@ -3,7 +3,7 @@ title: Get support for AKS Edge Essentials
 description: Learn about how to get support and open a support request for AKS Edge Essentials.
 author: sethmanheim
 ms.topic: how-to
-ms.date: 04/07/2025
+ms.date: 07/21/2025
 ms.author: sethm 
 
 # Intent: As an IT Pro, I want to find out what options are available to get help and support, such as creating a ticket.
@@ -14,49 +14,25 @@ ms.author: sethm
 
 If you encounter an issue with AKS Edge Essentials, this article describes how to open a support request.
 
-## Go to Support + troubleshooting in the Azure portal
+## Go to Support + Troubleshooting in the Azure portal
 
 1. Sign in to the [Azure portal](https://portal.azure.com).
 1. Browse to the subscription you're using for AKS Edge Essentials. Select the subscription to open its dashboard.
-1. From the **Support + troubleshooting** category in the navigation menu in the left-hand pane, select **New Support Request**:
+1. From the **Help** menu in the left-hand navigation pane, select **Support + Troubleshooting**:
 
-    :::image type="content" source="media/help-support/new-support-request-sidebar.png" alt-text="Screenshot of the Azure portal Help and Support sidebar." lightbox="media/help-support/new-support-request-sidebar.png":::
+    :::image type="content" source="media/help-support/help-left-menu.png" alt-text="Screenshot of the Azure portal Help and Support sidebar.":::
 
-1. From the dropdown, select the **Technical** issue type:
+1. In the text box, briefly describe the issue type, then select **Go**:
 
-    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/select-type.png":::
+    :::image type="content" source="media/help-support/issue-help.png" alt-text="Screenshot of service type selection." lightbox="media/help-support/issue-help.png":::
 
-1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
+1. If **AKS Edge Essentials** doesn't appear in the list of predefined services, select **None of the above**.
+1. Begin typing **Edge Essentials** in the **Search Options** box of the **Select a service** dropdown.
+1. Select **AKS Edge Essentials** from the dropdown list.
 
-1. Select the **All services** button, then select the **Service type** dropdown. Begin typing **Edge** in the search box to locate the **AKS Edge Essentials** service in the **Compute** category.
+   :::image type="content" source="media/help-support/aks-edge-new-request.png" alt-text="Screenshot of service selection." lightbox="media/help-support/aks-edge-new-request.png":::
 
-    :::image type="content" source="media/help-support/service-type-edge.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type-edge.png":::
-
-1. Add a short description of your issue in the **Summary** field.
-
-1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup and configuration**). Also, select a **Problem subtype** (for example, **Deployment**):
-
-    :::image type="content" source="media/help-support/problem-type-edge.png" alt-text="Screenshot of completed problem type form." lightbox="media/help-support/problem-type-edge.png":::
-
-1. Select **Next**.
-
-1. Review the proposed **Solutions** to determine if they address your issue.
-
-1. If the solutions are not applicable, select **Return to support request** at the top of the page.
-
-1. Select **Next**.
-
-1. Fill in the problem details and description in the appropriate fields: 
-
-    :::image type="content" source="media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="media/help-support/service-request-details.png":::
-
-1. Scroll down and fill in your preferred support method of contact:
-
-    :::image type="content" source="media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="media/help-support/service-request-support-method.png":::
-
-1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.
-
-    :::image type="content" source="media/help-support/review-create-edge.png" alt-text="Screenshot of confirmation screen to create support request." lightbox="media/help-support/review-create-edge.png":::
+[!INCLUDE [help-support-portal](includes/help-support-portal.md)]
 
 ## Next steps
 

AKS-Arc/aks-troubleshoot.md

@@ -3,10 +3,10 @@ title: Troubleshoot common issues in AKS enabled by Azure Arc
 description: Learn about common issues and workarounds in AKS enabled by Arc.
 ms.topic: how-to
 author: sethmanheim
-ms.date: 06/27/2025
+ms.date: 07/17/2025
 ms.author: sethm 
-ms.lastreviewed: 04/01/2025
-ms.reviewer: abha
+ms.lastreviewed: 07/17/2025
+ms.reviewer: rcheeran
 
 ---
 
@@ -24,10 +24,10 @@ The following sections describe known issues for AKS enabled by Azure Arc:
 
 | AKS Arc CRUD operation | Issue | Fix status |
 |------------------------|-------|------------|
-| AKS cluster create     | [Can't create AKS cluster or scale node pool because of issues with AKS Arc images](gallery-image-not-usable.md) | Partially fixed in 2503 release |
-| AKS steady state       | [AKS Arc telemetry pod consumes too much memory and CPU](telemetry-pod-resources.md) | Active |
-| AKS steady state       | [Disk space exhaustion on control plane VMs due to accumulation of kube-apiserver audit logs](kube-apiserver-log-overflow.md) | Active |
 | AKS cluster delete     | [Deleted AKS Arc cluster still visible on Azure portal](deleted-cluster-visible.md) | Active |
+| AKS steady state       | [AKS Arc telemetry pod consumes too much memory and CPU](telemetry-pod-resources.md) | Fixed in 2507 release  |
+| AKS cluster create     | [Can't create AKS cluster or scale node pool because of issues with AKS Arc images](gallery-image-not-usable.md) | Fixed in 2507 release |
+| AKS steady state       | [Disk space exhaustion on control plane VMs due to accumulation of kube-apiserver audit logs](kube-apiserver-log-overflow.md) | Fixed in 2507 release |
 | AKS cluster upgrade    | [AKS Arc cluster stuck in "Upgrading" state](cluster-upgrade-status.md) | Fixed in 2505 release |
 | AKS cluster delete     | [Can't fully delete AKS Arc cluster with PodDisruptionBudget (PDB) resources](delete-cluster-pdb.md) | Fixed in 2503 release |
 | Azure portal           | [Can't see VM SKUs on Azure portal](check-vm-sku.md) | Fixed in 2411 release |
@@ -43,7 +43,7 @@ The following sections describe known issues for AKS enabled by Azure Arc:
 | Create validation      | [KubeAPIServer unreachable error](kube-api-server-unreachable.md) |
 | Network configuration issues | [Use diagnostic checker](aks-arc-diagnostic-checker.md) |
 | Kubernetes steady state   | [Resolve issues due to out-of-band deletion of storage volumes](delete-storage-volume.md) |
-| Kubernetes steady state   | [Repeated Entra authentication prompts when running kubectl with Kubernetes RBAC](entra-prompts.md) | 
+| Kubernetes steady state   | [Repeated Entra authentication prompts when running kubectl with Kubernetes RBAC](entra-prompts.md) |
 | Release validation     | [Azure Advisor upgrade recommendation message](azure-advisor-upgrade.md) |
 | Network validation | [Network validation error due to .local domain](network-validation-error-local.md) |
 | Network validation | [Troubleshoot BGP with FRR in AKS Arc environments](connectivity-troubleshoot.md) |

AKS-Arc/gallery-image-not-usable.md

@@ -4,8 +4,8 @@ description: Learn about a known issue with Kubernetes cluster create or nodepoo
 ms.topic: troubleshooting
 author: sethmanheim
 ms.author: sethm
-ms.date: 04/01/2025
-ms.reviewer: abha
+ms.date: 07/17/2025
+ms.reviewer: rcheeran
 
 ---
 
@@ -43,9 +43,10 @@ When you run `az aksarc get-versions`, you see the following errors:
 
 ## Mitigation
 
-- This issue was fixed in [AKS on Azure Local, version 2503](aks-whats-new-23h2.md#release-2503).
-- Upgrade your Azure Local deployment to the 2503 build.
-- Once updated, confirm that the images have been downloaded successfully by running the `az aksarc get-versions` command.
+This issue was fixed in [AKS on Azure Local, version 2507](/azure/azure-local/whats-new?view=azloc-2507&preserve-view=true#features-and-improvements-in-2507). Upgrade your Azure Local deployment to the 2507 build. 
+
+- Upgrade your Azure Local deployment to the 2507 build.
+- Once updated, confirm that the images were downloaded successfully by running the `az aksarc get-versions` command.
 - For new AKS clusters: new AKS clusters should now be created successfully.
 - For scaling existing AKS clusters: scaling existing AKS clusters continues to encounter issues. Please file a support case.
 

AKS-Arc/help-support.md

@@ -35,57 +35,7 @@ If you encounter an issue with AKS on Azure Local, this article describes how to
 
    :::image type="content" source="media/help-support/new-request.png" alt-text="Screenshot of service selection." lightbox="media/help-support/new-request.png":::
 
-1. Select **Next**.
-1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown. Then select **Next**.
-1. Select one of the predefined issues, or select **None of the above** if your issue doesn't relate to a specific predefined issue. Then select **Next**:
-
-   :::image type="content" source="media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/issue-select.png":::
-
-   If you select **None of the above**, you're prompted to select a problem type from a dropdown menu. From the dropdown, select a problem type.
-
-   :::image type="content" source="media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="media/help-support/issues-none.png":::
-
-1. Select **Next**.
-
-1. Review the proposed solutions to determine if they address your issue:
-
-    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
-
-1. If you made a mistake or want to choose a different problem type, select **Start again** at the top of the page. If the issues and solutions are not applicable, select **Create a support request** at the top of the page.
-
-1. Select **Next**.
-1. From the dropdown, select the **Technical** issue type:
-
-    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="media/help-support/select-type.png":::
-
-1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
-1. Your service name should auto-populate in the **Service** field. If it doesn't, select it from the dropdown. The **Summary**, **Problem type**, and **Problem subtype** fields should also auto-populate based on your previous selections. If they don't, select the appropriate values from the dropdown menus.
-
-    :::image type="content" source="media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type.png":::
-
-1. Add a short description of your issue in the **Summary** field.
-
-1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup, deployment, and configuration**).
-
-1. Select **Next**.
-
-1. Review the proposed **Solutions** to determine if they address your issue:
-
-    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
-
-1. If the solutions are not applicable, select **Return to support request** at the top of the page.
-
-1. Select **Next**.
-
-1. Fill in the problem details and description in the appropriate fields: 
-
-    :::image type="content" source="media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="media/help-support/service-request-details.png":::
-
-1. Scroll down and fill in your preferred support method of contact:
-
-    :::image type="content" source="media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="media/help-support/service-request-support-method.png":::
-
-1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.
+[!INCLUDE [help-support-portal](includes/help-support-portal.md)]
 
 ## Next steps
 

AKS-Arc/includes/help-support-portal.md

@@ -0,0 +1,62 @@
+---
+author: sethmanheim
+ms.author: sethm
+ms.topic: include
+ms.date: 07/21/2025
+ms.reviewer: sumsmith
+ms.lastreviewed: 07/21/2025
+
+---
+## Select issue type and solution
+
+1. Select **Next**.
+1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown. Then select **Next**.
+1. Select one of the predefined issues, or select **None of the above** if your issue doesn't relate to a specific predefined issue. Then select **Next**:
+
+   :::image type="content" source="../media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="../media/help-support/issue-select.png":::
+
+   If you select **None of the above**, you're prompted to select a problem type from a dropdown menu. From the dropdown, select a problem type.
+
+   :::image type="content" source="../media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="../media/help-support/issues-none.png":::
+
+1. Select **Next**.
+
+1. Review the proposed solutions to determine if they address your issue:
+
+    :::image type="content" source="../media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="../media/help-support/solutions-page.png":::
+
+1. If you made a mistake or want to choose a different problem type, select **Start again** at the top of the page. If the issues and solutions are not applicable, select **Create a support request** at the top of the page.
+
+1. Select **Next**.
+1. From the dropdown, select the **Technical** issue type:
+
+    :::image type="content" source="../media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="../media/help-support/select-type.png":::
+
+1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
+1. Your service name should auto-populate in the **Service** field. If it doesn't, select it from the dropdown. The **Summary**, **Problem type**, and **Problem subtype** fields should also auto-populate based on your previous selections. If they don't, select the appropriate values from the dropdown menus.
+
+    :::image type="content" source="../media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="../media/help-support/service-type.png":::
+
+1. Add a short description of your issue in the **Summary** field.
+
+1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup, deployment, and configuration**).
+
+1. Select **Next**.
+
+1. Review the proposed **Solutions** to determine if they address your issue:
+
+    :::image type="content" source="../media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="../media/help-support/solutions-page.png":::
+
+1. If the solutions are not applicable, select **Return to support request** at the top of the page.
+
+1. Select **Next**.
+
+1. Fill in the problem details and description in the appropriate fields: 
+
+    :::image type="content" source="../media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="../media/help-support/service-request-details.png":::
+
+1. Scroll down and fill in your preferred support method of contact:
+
+    :::image type="content" source="../media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="../media/help-support/service-request-support-method.png":::
+
+1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.

AKS-Arc/kube-apiserver-log-overflow.md

@@ -4,7 +4,7 @@ description: Learn about a known issue with disk space exhaustion on the control
 ms.topic: troubleshooting
 author: sethmanheim
 ms.author: sethm
-ms.date: 04/01/2025
+ms.date: 07/17/2025
 ms.reviewer: abha
 
 ---
@@ -44,6 +44,10 @@ The issue occurs because the `--audit-log-maxbackup` value is set to 0. This set
 
 ## Mitigation
 
+This issue was fixed in [AKS on Azure Local, version 2507](/azure/azure-local/whats-new?view=azloc-2507&preserve-view=true#features-and-improvements-in-2507). Upgrade your Azure Local deployment to the 2507 build. 
+
+### Workaround for Azure Local versions 2503 or 2504
+
 To resolve the issue temporarily, you must manually clean up the old audit logs. Follow these steps:
 
 - SSH into the control plane virtual machine (VM) of your AKS Arc cluster.