Move common support content into include file

Author: sethmanheim

AKS-Arc/aks-edge-help-support.md

@@ -3,7 +3,7 @@ title: Get support for AKS Edge Essentials
 description: Learn about how to get support and open a support request for AKS Edge Essentials.
 author: sethmanheim
 ms.topic: how-to
-ms.date: 04/07/2025
+ms.date: 07/21/2025
 ms.author: sethm 
 
 # Intent: As an IT Pro, I want to find out what options are available to get help and support, such as creating a ticket.
@@ -14,49 +14,25 @@ ms.author: sethm
 
 If you encounter an issue with AKS Edge Essentials, this article describes how to open a support request.
 
-## Go to Support + troubleshooting in the Azure portal
+## Go to Support + Troubleshooting in the Azure portal
 
 1. Sign in to the [Azure portal](https://portal.azure.com).
 1. Browse to the subscription you're using for AKS Edge Essentials. Select the subscription to open its dashboard.
-1. From the **Support + troubleshooting** category in the navigation menu in the left-hand pane, select **New Support Request**:
+1. From the **Help** menu in the left-hand navigation pane, select **Support + Troubleshooting**:
 
-    :::image type="content" source="media/help-support/new-support-request-sidebar.png" alt-text="Screenshot of the Azure portal Help and Support sidebar." lightbox="media/help-support/new-support-request-sidebar.png":::
+    :::image type="content" source="media/help-support/help-left-menu.png" alt-text="Screenshot of the Azure portal Help and Support sidebar.":::
 
-1. From the dropdown, select the **Technical** issue type:
+1. In the text box, briefly describe the issue type, then select **Go**:
 
-    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/select-type.png":::
+    :::image type="content" source="media/help-support/issue-help.png" alt-text="Screenshot of service type selection." lightbox="media/help-support/issue-help.png":::
 
-1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
+1. If **AKS Edge Essentials** doesn't appear in the list of predefined services, select **None of the above**.
+1. Begin typing **Edge Essentials** in the **Search Options** box of the **Select a service** dropdown.
+1. Select **AKS Edge Essentials** from the dropdown list.
 
-1. Select the **All services** button, then select the **Service type** dropdown. Begin typing **Edge** in the search box to locate the **AKS Edge Essentials** service in the **Compute** category.
+   :::image type="content" source="media/help-support/aks-edge-new-request.png" alt-text="Screenshot of service selection." lightbox="media/help-support/aks-edge-new-request.png":::
 
-    :::image type="content" source="media/help-support/service-type-edge.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type-edge.png":::
-
-1. Add a short description of your issue in the **Summary** field.
-
-1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup and configuration**). Also, select a **Problem subtype** (for example, **Deployment**):
-
-    :::image type="content" source="media/help-support/problem-type-edge.png" alt-text="Screenshot of completed problem type form." lightbox="media/help-support/problem-type-edge.png":::
-
-1. Select **Next**.
-
-1. Review the proposed **Solutions** to determine if they address your issue.
-
-1. If the solutions are not applicable, select **Return to support request** at the top of the page.
-
-1. Select **Next**.
-
-1. Fill in the problem details and description in the appropriate fields: 
-
-    :::image type="content" source="media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="media/help-support/service-request-details.png":::
-
-1. Scroll down and fill in your preferred support method of contact:
-
-    :::image type="content" source="media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="media/help-support/service-request-support-method.png":::
-
-1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.
-
-    :::image type="content" source="media/help-support/review-create-edge.png" alt-text="Screenshot of confirmation screen to create support request." lightbox="media/help-support/review-create-edge.png":::
+[!INCLUDE [help-support-portal](includes/help-support-portal.md)]
 
 ## Next steps
 

AKS-Arc/help-support.md

@@ -35,57 +35,7 @@ If you encounter an issue with AKS on Azure Local, this article describes how to
 
    :::image type="content" source="media/help-support/new-request.png" alt-text="Screenshot of service selection." lightbox="media/help-support/new-request.png":::
 
-1. Select **Next**.
-1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown. Then select **Next**.
-1. Select one of the predefined issues, or select **None of the above** if your issue doesn't relate to a specific predefined issue. Then select **Next**:
-
-   :::image type="content" source="media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/issue-select.png":::
-
-   If you select **None of the above**, you're prompted to select a problem type from a dropdown menu. From the dropdown, select a problem type.
-
-   :::image type="content" source="media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="media/help-support/issues-none.png":::
-
-1. Select **Next**.
-
-1. Review the proposed solutions to determine if they address your issue:
-
-    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
-
-1. If you made a mistake or want to choose a different problem type, select **Start again** at the top of the page. If the issues and solutions are not applicable, select **Create a support request** at the top of the page.
-
-1. Select **Next**.
-1. From the dropdown, select the **Technical** issue type:
-
-    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="media/help-support/select-type.png":::
-
-1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
-1. Your service name should auto-populate in the **Service** field. If it doesn't, select it from the dropdown. The **Summary**, **Problem type**, and **Problem subtype** fields should also auto-populate based on your previous selections. If they don't, select the appropriate values from the dropdown menus.
-
-    :::image type="content" source="media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type.png":::
-
-1. Add a short description of your issue in the **Summary** field.
-
-1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup, deployment, and configuration**).
-
-1. Select **Next**.
-
-1. Review the proposed **Solutions** to determine if they address your issue:
-
-    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
-
-1. If the solutions are not applicable, select **Return to support request** at the top of the page.
-
-1. Select **Next**.
-
-1. Fill in the problem details and description in the appropriate fields: 
-
-    :::image type="content" source="media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="media/help-support/service-request-details.png":::
-
-1. Scroll down and fill in your preferred support method of contact:
-
-    :::image type="content" source="media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="media/help-support/service-request-support-method.png":::
-
-1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.
+[!INCLUDE [help-support-portal](includes/help-support-portal.md)]
 
 ## Next steps
 

AKS-Arc/includes/help-support-portal.md

@@ -0,0 +1,61 @@
+---
+author: sethmanheim
+ms.author: sethm
+ms.topic: include
+ms.date: 07/21/2025
+ms.reviewer: sumsmith
+ms.lastreviewed: 07/21/2025
+
+---
+
+1. Select **Next**.
+1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown. Then select **Next**.
+1. Select one of the predefined issues, or select **None of the above** if your issue doesn't relate to a specific predefined issue. Then select **Next**:
+
+   :::image type="content" source="media/help-support/issue-select.png" alt-text="Screenshot of issue type selection." lightbox="media/help-support/issue-select.png":::
+
+   If you select **None of the above**, you're prompted to select a problem type from a dropdown menu. From the dropdown, select a problem type.
+
+   :::image type="content" source="media/help-support/issues-none.png" alt-text="Screenshot of portal showing none of the above issues selected." lightbox="media/help-support/issues-none.png":::
+
+1. Select **Next**.
+
+1. Review the proposed solutions to determine if they address your issue:
+
+    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
+
+1. If you made a mistake or want to choose a different problem type, select **Start again** at the top of the page. If the issues and solutions are not applicable, select **Create a support request** at the top of the page.
+
+1. Select **Next**.
+1. From the dropdown, select the **Technical** issue type:
+
+    :::image type="content" source="media/help-support/select-type.png" alt-text="Screenshot of problem type selection." lightbox="media/help-support/select-type.png":::
+
+1. Your subscription name should auto-populate in the **Subscription** field. If it doesn't, select it from the dropdown.
+1. Your service name should auto-populate in the **Service** field. If it doesn't, select it from the dropdown. The **Summary**, **Problem type**, and **Problem subtype** fields should also auto-populate based on your previous selections. If they don't, select the appropriate values from the dropdown menus.
+
+    :::image type="content" source="media/help-support/service-type.png" alt-text="Screenshot showing service selection." lightbox="media/help-support/service-type.png":::
+
+1. Add a short description of your issue in the **Summary** field.
+
+1. Select the appropriate **Problem type** from the dropdown menu for your issue (for example, **Setup, deployment, and configuration**).
+
+1. Select **Next**.
+
+1. Review the proposed **Solutions** to determine if they address your issue:
+
+    :::image type="content" source="media/help-support/solutions-page.png" alt-text="Screenshot of proposed solutions." lightbox="media/help-support/solutions-page.png":::
+
+1. If the solutions are not applicable, select **Return to support request** at the top of the page.
+
+1. Select **Next**.
+
+1. Fill in the problem details and description in the appropriate fields: 
+
+    :::image type="content" source="media/help-support/service-request-details.png" alt-text="Screenshot showing details of service request." lightbox="media/help-support/service-request-details.png":::
+
+1. Scroll down and fill in your preferred support method of contact:
+
+    :::image type="content" source="media/help-support/service-request-support-method.png" alt-text="Screenshot showing support method preferences." lightbox="media/help-support/service-request-support-method.png":::
+
+1. Select **Next**. Review the information you submitted. If anything is incorrect, select **Previous** and correct it. When all looks correct, select **Create**.