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1. Run as a nonroot user to install required dependencies:
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6. Run as a nonroot user to install required dependencies:
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```bash
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./mde_support_tool.sh
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```
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1. When you download files on macOS, it automatically adds a new extended attribute called com.apple.quarantine which is scanned by Gatekeeper. Before running, you will want to remove this extended attribute:
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7. When you download files on macOS, it automatically adds a new extended attribute called com.apple.quarantine which is scanned by Gatekeeper. Before running, you will want to remove this extended attribute:
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```bash
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xattr -c MDESupportTools
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Apple could not verify "MDESupportTool" is free of malware that may harm your Mac or compromise your privacy"
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1. To collect actual diagnostic package and generate the result archive file, run again as root:
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8. To collect actual diagnostic package and generate the result archive file, run again as root:
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```bash
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sudo ./mde_support_tool.sh -d
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Usage example: `sudo ./MDESupportTool -d`
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NOTE: The log level autoreset feature only available in 2405 or newer client version.
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> [!NOTE]
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> The log level autoreset feature is only available in 2405 or newer client version.
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### Positional arguments
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@@ -218,4 +219,22 @@ Usage example `./mde_support_tool.sh trace --length 5`
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| `Audited_info.txt` | Details on audited service and related components for [Linux](linux-resources.md) OS. |
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| `perf_benchmark.tar.gz` | The performance test reports. You see this file only if you're using the performance parameter. |
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## See also
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### Defender for Endpoint on macOS troubleshooting
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[Troubleshooting mode in Microsoft Defender for Endpoint on macOS](/defender-endpoint/mac-troubleshoot-mode)
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[Troubleshoot installation issues for Microsoft Defender for Endpoint on macOS](/defender-endpoint/mac-support-install)
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[Troubleshoot license issues for Microsoft Defender for Endpoint on macOS](/defender-endpoint/mac-support-license)
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[Troubleshoot system extension issues in Microsoft Defender for Endpoint on macOS](/defender-endpoint/mac-support-sys-ext)
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[Troubleshoot cloud connectivity issues for Microsoft Defender for Endpoint on macOS](/defender-endpoint/troubleshoot-cloud-connect-mdemac)
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[Overview for how to troubleshoot performance issues for Microsoft Defender for Endpoint on macOS](/defender-endpoint/mac-support-perf-overview)
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[Address false positives/negatives in Microsoft Defender for Endpoint](/defender-endpoint/defender-endpoint-false-positives-negatives)
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[!INCLUDE [Microsoft Defender for Endpoint Tech Community](../includes/defender-mde-techcommunity.md)]
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