-|Logs sent to the collector don't appear in the portal | 1. Check to see if there are failed parsing tasks in the Governance log. <br /> If so, troubleshoot the error with the Log Parsing error table above.<br /> 2. If not, check the data sources and Log collector configuration in the portal. <br /> a. In the Data source page, verify that the name of data source is **NSS** and that it's configured correctly. <br /> b. In the Log collectors page, verify that the data source is linked to the right log collector. <br /> 3. Check the local configuration of the on-premises log collector machine. <br /> a. Log in to the log collector over SSH and run the collector_config utility.<br/> b. Confirm that your firewall or proxy is sending logs to the log collector using the protocol you defined (Syslog/TCP, Syslog/UDP, or FTP) and that it's sending them to the correct port and directory.<br /> c. Run netstat on the machine and verify that it receives incoming connections from your firewall or proxy <br /> 4. Verify that the log collector is allowed to initiate outbound traffic on port 443. |
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