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add defender queue assistant
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defender-xdr/incident-queue.md

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@@ -36,11 +36,11 @@ The **Incident queue** shows a collection of incidents that were created across
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You can get to the incident queue from **Incidents & alerts > Incidents** on the quick launch of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2077139" target="_blank">Microsoft Defender portal</a>. Here's an example.
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:::image type="content" source="/defender/media/incidents-queue/incidents-ss-incidents.png" alt-text="Screenshot of the Incidents queue in the Microsoft Defender portal." lightbox="/defender/media/incidents-queue/incidents-ss-incidents.png":::
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:::image type="content" source="./media/incidents-queue/incidents-ss-incidents.png" alt-text="Screenshot of the Incidents queue in the Microsoft Defender portal." lightbox="./media/incidents-queue/incidents-ss-incidents.png":::
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Select **Most recent incidents and alerts** to toggle the expansion of the top section, which shows a timeline graph of the number of alerts received and incidents created in the last 24 hours.
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:::image type="content" source="/defender/media/incidents-queue/incidents-ss-incidents2.png" alt-text="Screenshot of 24-hour incident graph." lightbox="/defender/media/incidents-queue/incidents-ss-incidents2.png":::
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:::image type="content" source="./media/incidents-queue/incidents-ss-incidents2.png" alt-text="Screenshot of 24-hour incident graph." lightbox="./media/incidents-queue/incidents-ss-incidents2.png":::
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Below that, the incident queue in the Microsoft Defender portal displays incidents seen in the last six months. You can choose a different time frame by selecting it from the drop-down at the top. Incidents are arranged according to the latest automatic or manual updates made to an incident. You can arrange the incidents by **last update time** column to view incidents according to the latest automatic or manual updates made. You can also find the **total number of incidents** in the queue indicated beside the Search bar. The total number of incidents varies depending on the filters used in the queue.
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- Check/uncheck the columns you want to see in the incident queue.
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- Arrange the order of the columns by dragging them.
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:::image type="content" source="/defender/media/incidents-queue/incidents-ss-incidents-3.png" alt-text="Screenshot of Incident page filter and column controls." lightbox="/defender/media/incidents-queue/incidents-ss-incidents-3.png":::
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:::image type="content" source="./media/incidents-queue/incidents-ss-incidents-3.png" alt-text="Screenshot of Incident page filter and column controls." lightbox="./media/incidents-queue/incidents-ss-incidents-3.png":::
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The **Export** feature allows you to export the data in the incident queue that is displayed according to the applied filters and time ranges. It's available in the form of a button named **Export**, as displayed in the following screenshot:
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:::image type="content" source="/defender/media/defender/incidents-queue-with-export-button.png" alt-text="Shows the Export button in the Incidents page of the Microsoft Defender portal":::
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:::image type="content" source="./media/incidents-queue/incidents-queue-with-export-button.png" alt-text="Shows the Export button in the Incidents page of the Microsoft Defender portal":::
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When you click the **Export** button, the data is exported to a CSV file. You can apply various filters and time ranges to the incidents queue (not just in the context of exporting the data, but in a generic context). When you select **Export**, whichever filters and/or time ranges are applied to the incidents queue, such data is exported to the CSV file.
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We recommend that you avoid using the incident name as a condition for triggering [automation rules](/azure/sentinel/automate-incident-handling-with-automation-rules). If the incident name is a condition, and the incident name changes, the rule will not be triggered.
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### Defender Boxed
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For a limited time during January and July of each year, **Defender Boxed** automatically appears when you first open the incident queue. Defender Boxed highlights your organization's security success, improvements, and response actions during the previous six months or calendar year.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-recording.gif" alt-text="Defender Boxed as shown in the incident queue.":::
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> [!NOTE]
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> Defender Boxed is only available to users who performed applicable activities in the Microsoft Defender portal.
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You can do the following actions in the series of cards that appear in Defender Boxed:
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- Download a detailed summary of your achievements that can be shared with others in your organization.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-summary-small.png" alt-text="Screenshot of Defender Boxed slide with the download summary option highlighted." lightbox="/defender/media/defender-boxed/defender-boxed-summary.png":::
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- Change the frequency of how often Defender Boxed will appear. You can choose between once (every January) or twice (every January and July) per year.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-frequency-small.png" alt-text="Screenshot of Defender Boxed slide with the frequency highlighted." lightbox="/defender/media/defender-boxed/defender-boxed-frequency.png":::
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- Share your achievement to your social media networks, email, and other forums by saving the slide as an image.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-save-small.png" alt-text="Screenshot of Defender Boxed slide with the save option highlighted." lightbox="/defender/media/defender-boxed/defender-boxed-save.png":::
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To reopen Defender Boxed, go to the Incidents queue and then select **Your Defender Boxed** on the right side of the pane.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-incident-small.png" alt-text="Screenshot of the Defender Boxed option highlighted in the Incidents page." lightbox="/defender/media/defender-boxed/defender-boxed-incident.png":::
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## Filters <a name="available-filters"></a>
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From the default incident queue, you can select **Add filter** to see the **Add filter** drop-down, from which you specify filters to apply to the incidents queue to limit the set of incidents shown. Here's an example.
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:::image type="content" source="/defender/media/incidents-queue/incident-filters-small.png" alt-text="The Filters pane for the incident queue in the Microsoft Defender portal." lightbox="/defender/media/incidents-queue/incident-filters.png":::
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:::image type="content" source="./media/incidents-queue/incident-filters-small.png" alt-text="The Filters pane for the incident queue in the Microsoft Defender portal." lightbox="./media/incidents-queue/incident-filters.png":::
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Select the filters you want to use, then select **Add** at the bottom of the list to make them available.
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You can also create filter sets within the incidents page by selecting **Saved filter queries > Create filter set**. If no filter sets have been created, select **Save** to create one.
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:::image type="content" source="/defender/media/incidents-queue/fig2-newfilters.png" alt-text="The create filter sets option for the incident queue in the Microsoft Defender portal." lightbox="/defender/media/incidents-queue/fig2-newfilters.png":::
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:::image type="content" source="./media/incidents-queue/fig2-newfilters.png" alt-text="The create filter sets option for the incident queue in the Microsoft Defender portal." lightbox="./media/incidents-queue/fig2-newfilters.png":::
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> [!NOTE]
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> Microsoft Defender XDR customers can now filter incidents with alerts where a compromised device communicated with operational technology (OT) devices connected to the enterprise network through the [device discovery integration of Microsoft Defender for IoT and Microsoft Defender for Endpoint](/defender-endpoint/device-discovery#device-discovery-integration). To filter these incidents, select **Any** in the Service/detection sources, then select **Microsoft Defender for IoT** in the Product name or see [Investigate incidents and alerts in Microsoft Defender for IoT in the Defender portal](/defender-for-iot/investigate-threats/). You can also use device groups to filter for site-specific alerts. For more information about Defender for IoT prerequisites, see [Get started with enterprise IoT monitoring in Microsoft Defender XDR](/azure/defender-for-iot/organizations/eiot-defender-for-endpoint/).
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- [Manage](manage-incidents.md) the properties of the incident for tags, assignment, immediate resolution for false positive incidents, and comments.
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- Begin your [investigations](investigate-incidents.md).
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### Defender Boxed
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For a limited time during January and July of each year, **Defender Boxed** automatically appears when you first open the incident queue. Defender Boxed highlights your organization's security success, improvements, and response actions during the previous six months or calendar year.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-recording.gif" alt-text="Defender Boxed as shown in the incident queue.":::
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> [!NOTE]
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> Defender Boxed is only available to users who performed applicable activities in the Microsoft Defender portal.
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You can do the following actions in the series of cards that appear in Defender Boxed:
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- Download a detailed summary of your achievements that can be shared with others in your organization.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-summary-small.png" alt-text="Screenshot of Defender Boxed slide with the download summary option highlighted." lightbox="/defender/media/defender-boxed/defender-boxed-summary.png":::
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- Change the frequency of how often Defender Boxed will appear. You can choose between once (every January) or twice (every January and July) per year.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-frequency-small.png" alt-text="Screenshot of Defender Boxed slide with the frequency highlighted." lightbox="/defender/media/defender-boxed/defender-boxed-frequency.png":::
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- Share your achievement to your social media networks, email, and other forums by saving the slide as an image.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-save-small.png" alt-text="Screenshot of Defender Boxed slide with the save option highlighted." lightbox="/defender/media/defender-boxed/defender-boxed-save.png":::
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To reopen Defender Boxed, go to the Incidents queue and then select **Your Defender Boxed** on the right side of the pane.
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:::image type="content" source="/defender/media/defender-boxed/defender-boxed-incident-small.png" alt-text="Screenshot of the Defender Boxed option highlighted in the Incidents page." lightbox="/defender/media/defender-boxed/defender-boxed-incident.png":::
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## See also
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- [Incidents overview](incidents-overview.md)

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