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Copy file name to clipboardExpand all lines: defender-endpoint/mac-support-perf-overview.md
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Depending on the applications that you're running and your device characteristics, you might experience suboptimal performance when running Microsoft Defender for Endpoint on macOS. In particular, applications or system processes that access many resources over a short timespan can lead to performance issues in Microsoft Defender for Endpoint on macOS.
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> [!TIP]
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> As a general best practice, it is recommended to [update the Microsoft Defender for Endpoint agent to latest available version](/defender-endpoint/mac-whatsnew) and confirming that the issue still persists before investigating further.
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> As a general best practice, it's recommended to [update the Microsoft Defender for Endpoint agent to latest available version](/defender-endpoint/mac-whatsnew) and confirming that the issue still persists before investigating further.
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> [!CAUTION]
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> Running other third-party endpoint protection products alongside Microsoft Defender for Endpoint on MacOS is likely to lead to performance problems and unpredictable side effects. If non-Microsoft endpoint protection is an absolute requirement in your environment, you can configure Microsoft Defender Antivirus to run in **[Passive mode](mac-preferences.md)**. After you configure Passive mode, you can use Defender for Endpoint on Mac EDR functionality.
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> Running other non-Microsoft endpoint protection products alongside Microsoft Defender for Endpoint on macOS is likely to lead to performance problems and unpredictable side effects. If non-Microsoft endpoint protection is an absolute requirement in your environment, you can configure Microsoft Defender Antivirus to run in **[Passive mode](mac-preferences.md)**. After you configure Passive mode, you can use Defender for Endpoint on Mac EDR functionality.
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> [!WARNING]
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> Before starting, make sure that other security products are not currently running on the device. Multiple security products might conflict and impact system performance.
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> Before starting, make sure that other security products aren't currently running on the device. Multiple security products might conflict and affect system performance.
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> [!TIP]
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> If you're running other third-party security products, make sure that the Microsoft Defender for Endpoint on macOS processes and paths are excluded from that 3rd party security product and that security product is excluded from Microsoft Defender for Endpoint on macOS. And vice-versa.
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> If you're running other non-Microsoft security products, make sure that the Microsoft Defender for Endpoint on macOS processes and paths are excluded from that non-Microsoft security product and that security product is excluded from Microsoft Defender for Endpoint on macOS. And vice-versa.
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When troubleshooting performance issues for Microsoft Defender for Endpoint on macOS, you should review the **Activity Monitor** or run **top** to see which of the three (3) processes is leading the high cpu utilization
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|Daemon name|Component|Troubleshooting guide|
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|wdavdaemon_unprivileged| Antimalware (AV, EPP)|Review [Troubleshoot performance issues for Microsoft Defender for Endpoint on macOS](mac-support-perf.md).|
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|wdavdaemon_enterprise| Endpoint Detection and Response (EDR)|Open a [Microsoft support case](contact-support.md).|
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Additionally, gather [Defender for Endpoint Client Analyzer](run-analyzer-macos-linux.md) files while the issue occurs. This will be used by the support team to investigate the issue.
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Additionally, gather [Defender for Endpoint Client Analyzer](run-analyzer-macos-linux.md) files while the issue occurs. This is used by the support team to investigate the issue.
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Depending on the applications that you're running and your device characteristics, you might experience suboptimal performance when running Microsoft Defender for Endpoint on macOS. In particular, applications or system processes that access many resources over a short timespan can lead to performance issues in Defender for Endpoint on macOS.
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> [!WARNING]
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> Before you perform the procedures described in this article, make sure that other security products are not currently running on the device. Multiple security products can conflict and impact the host performance.
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> Before you perform the procedures described in this article, make sure that other security products aren't currently running on the device. Multiple security products can conflict and affect the host performance.
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## Troubleshoot performance issues using real-time protection statistics
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Prerequisites:
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- Microsoft Defender for Endpoint version (Platform Update) 100.90.70 or newer
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- If you have [Tamper protection](tamperprotection-macos.md) turned on in block mode, use [Troubleshooting mode](mac-troubleshoot-mode.md) to capture real-time-protection-statistics. Otherwise, you will get null results.
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- If you have [Tamper protection](tamperprotection-macos.md) turned on in block mode, use [Troubleshooting mode](mac-troubleshoot-mode.md) to capture real-time-protection-statistics. Otherwise, you'll get null results.
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> [!TIP]
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> As a general best practice, it is recommended to update the [Microsoft Defender for Endpoint agent to latest available version](linux-whatsnew.md) and confirming that the issue still persists before investigating further.
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> As a general best practice, it's recommended to update the [Microsoft Defender for Endpoint agent to latest available version](linux-whatsnew.md) and confirming that the issue still persists before investigating further.
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To troubleshoot and mitigate performance issues, follow these steps:
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```
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> [!NOTE]
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> Using `--output json` (note the double dash) ensures that the output format is ready for parsing. The output of this command will show all processes and their associated scan activity.
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> Using `--output json` (note the double dash) ensures that the output format is ready for parsing. The output of this command shows all processes and their associated scan activity.
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6. On your Mac system, download the sample Python parser `high_cpu_parser.py` using the command:
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```bash
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8. To improve the performance of Defender for Endpoint on Mac, locate the one with the highest number under the **Total files scanned** row, and then add an exclusion for it. For more information, see [Configure and validate exclusions for Defender for Endpoint on macOS](mac-exclusions.md).
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> [!NOTE]
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> The application stores statistics in memory and only keeps track of file activity since it was started and real-time protection was enabled. Processes that were launched before or during periods when real time protection was off are not counted. Additionally, only events which triggered scans are counted.
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> The application stores statistics in memory and only keeps track of file activity since it was started and real-time protection was enabled. Processes that were launched before or during periods when real time protection was off aren't counted. Additionally, only events which triggered scans are counted.
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9. Configure Microsoft Defender for Endpoint on macOS with exclusions for the processes or disk locations that contribute to the performance issues and re-enable real-time protection.
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To run the client analyzer for troubleshooting performance issues, see [Run the client analyzer on macOS and Linux](run-analyzer-macos-linux.md).
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> [!NOTE]
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> The Microsoft Defender for Endpoint Client Analyzer tool is regularly used by Microsoft Customer Support Services (CSS) to collect information such as (but not limited to) IP addresses, PC names that will help troubleshoot issues you may be experiencing with Microsoft Defender for Endpoint. For more information about our privacy statement, see [Microsoft Privacy Statement](https://privacy.microsoft.com/privacystatement).
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> The Microsoft Defender for Endpoint Client Analyzer tool is regularly used by Microsoft Customer Support Services (CSS) to collect information such as (but not limited to) IP addresses, PC names that help troubleshoot issues you might be experiencing with Microsoft Defender for Endpoint. For more information about our privacy statement, see [Microsoft Privacy Statement](https://privacy.microsoft.com/privacystatement).
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> Want to experience Microsoft Defender for Endpoint? [Sign up for a free trial.](https://signup.microsoft.com/create-account/signup?products=7f379fee-c4f9-4278-b0a1-e4c8c2fcdf7e&ru=https://aka.ms/MDEp2OpenTrial?ocid=docs-wdatp-exposedapis-abovefoldlink)
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This topic describes how to install, configure, update, and use Defender for Endpoint on Mac.
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This article describes how to install, configure, update, and use Defender for Endpoint on Mac.
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> [!CAUTION]
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> Running other third-party endpoint protection products alongside Microsoft Defender for Endpoint on Mac is likely to lead to performance problems and unpredictable side effects. If non-Microsoft endpoint protection is an absolute requirement in your environment, you can still safely take advantage of Defender for Endpoint on Mac EDR functionality after configuring the antivirus functionality to run in [Passive mode](mac-preferences.md#enforcement-level-for-antivirus-engine).
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> Running other non-Microsoft endpoint protection products alongside Microsoft Defender for Endpoint on Mac is likely to lead to performance problems and unpredictable side effects. If non-Microsoft endpoint protection is an absolute requirement in your environment, you can still safely take advantage of Defender for Endpoint on Mac EDR functionality after configuring the antivirus functionality to run in [Passive mode](mac-preferences.md#enforcement-level-for-antivirus-engine).
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## What's new in the latest release
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- A Defender for Endpoint subscription and access to the Microsoft Defender portal
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- Beginner-level experience in macOS and BASH scripting
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- Administrative privileges on the device (in case of manual deployment)
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- Administrative privileges on the device (in manual deployment)
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### Installation instructions
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- Beta versions of macOS aren't supported.
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> [!IMPORTANT]
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> On macOS 11 (Big Sur) and later, Microsoft Defender for Endpoint requires additional configuration profiles. If you are an existing customer upgrading from earlier versions of macOS, make sure to deploy the additional configuration profiles listed on [New configuration profiles for macOS Big Sur and newer versions of macOS](mac-sysext-policies.md) and detailed in [installation instructions](#installation-instructions).
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> On macOS 11 (Large Sur) and later, Microsoft Defender for Endpoint requires more configuration profiles. If you're an existing customer upgrading from earlier versions of macOS, make sure to deploy the extra configuration profiles listed on [New configuration profiles for macOS Big Sur and newer versions of macOS](mac-sysext-policies.md) and detailed in [installation instructions](#installation-instructions).
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After you've enabled the service, you might need to configure your network or firewall to allow outbound connections between it and your endpoints.
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- Microsoft Defender for Endpoint P1 (included in [Microsoft 365 E3](https://techcommunity.microsoft.com/t5/microsoft-defender-for-endpoint/microsoft-defender-for-endpoint-plan-1-now-included-in-m365-e3/ba-p/3060639))
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> [!NOTE]
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> Eligible licensed users may use Microsoft Defender for Endpoint on up to five concurrent devices.
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> Microsoft Defender for Endpoint is also available for purchase from a Cloud Solution Provider (CSP). When purchased via a CSP, it does not require Microsoft Volume Licensing offers listed.
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> Eligible licensed users might use Microsoft Defender for Endpoint on up to five concurrent devices.
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> Microsoft Defender for Endpoint is also available for purchase from a Cloud Solution Provider (CSP). When purchased via a CSP, it doesn't require Microsoft Volume Licensing offers listed.
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### Configuring Exclusions
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If a proxy or firewall is blocking anonymous traffic, make sure that anonymous traffic is permitted in the previously listed URLs.
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> [!WARNING]
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> Authenticated proxies are not supported. Ensure that only PAC, WPAD, or a static proxy is being used.
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> SSL inspection and intercepting proxies are also not supported for security reasons. Configure an exception for SSL inspection and your proxy server to directly pass through data from Microsoft Defender for Endpoint on macOS to the relevant URLs without interception. Adding your interception certificate to the global store will not allow for interception.
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> Authenticated proxies aren't supported. Ensure that only PAC, WPAD, or a static proxy is being used.
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> SSL inspection and intercepting proxies are also not supported for security reasons. Configure an exception for SSL inspection and your proxy server to directly pass through data from Microsoft Defender for Endpoint on macOS to the relevant URLs without interception. Adding your interception certificate to the global store won't allow for interception.
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#### Test network connectivity
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## macOS kernel and system extensions
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Starting with macOS 11 (Big Sur), Microsoft Defender for Endpoint has been fully migrated from kernel extension to system extensions.
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Starting with macOS 11 (Significant Sur), Microsoft Defender for Endpoint has been fully migrated from kernel extension to system extensions.
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## Resources
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- For more information about logging, uninstalling, or other topics, see [Resources for Microsoft Defender for Endpoint on Mac](mac-resources.md).
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- For more information about logging, uninstalling, or other articles, see [Resources for Microsoft Defender for Endpoint on Mac](mac-resources.md).
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-[Privacy for Microsoft Defender for Endpoint on Mac](mac-privacy.md).
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-[Turn on Network protection for macOS](network-protection-macos.md)
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---
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title: Troubleshoot cloud connectivity issues for Microsoft Defender for Endpoint on macOS
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description: This topic describes how to troubleshoot cloud connectivity issues for Microsoft Defender for Endpoint on macOS
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description: This article describes how to troubleshoot cloud connectivity issues for Microsoft Defender for Endpoint on macOS
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ms.service: defender-endpoint
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author: emmwalshh
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ms.author: ewalsh
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**Platform**
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macOS
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This topic describes how to Troubleshoot cloud connectivity issues for Microsoft Defender for Endpoint on macOS.
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This article describes how to Troubleshoot cloud connectivity issues for Microsoft Defender for Endpoint on macOS.
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## Run the connectivity test
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To test if Defender for Endpoint on Mac can communicate to the cloud with the current network settings, run a connectivity test from the command line:
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mdatp connectivity test
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```
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expected output:
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Expected output:
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```Bash
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Testing connection with https://cdn.x.cp.wd.microsoft.com/ping ... [OK]
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Testing connection with https://eu-cdn.x.cp.wd.microsoft.com/ping ... [OK]
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Testing connection with https://v20.events.data.microsoft.com/ping ... [OK]
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```
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If the connectivity test fails, check if the device has Internet access and if [any of the endpoints required by the product](microsoft-defender-endpoint-mac.md#network-connections)are blocked by a proxy or firewall.
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If the connectivity test fails, check if the device has Internet access and if [any of the endpoints required by the product](microsoft-defender-endpoint-mac.md#network-connections)is blocked by a proxy or firewall.
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Failures with curl error 35 or 60 indicate certificate pinning rejection, which indicates a potential issue with SSL or HTTPS inspection. See instructions below regarding SSL inspection configuration.
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Failures with curl error 35 or 60 indicate certificate pinning rejection, which indicates a potential issue with SSL or HTTPS inspection. See instructions regarding SSL inspection configuration.
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## Troubleshooting steps for environments without proxy or with Proxy autoconfig (PAC) or with Web Proxy Autodiscovery Protocol (WPAD)
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Use the following procedure to test that a connection is not blocked in an environment without a proxy or with Proxy autoconfig (PAC) or with Web Proxy Autodiscovery Protocol (WPAD).
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Use the following procedure to test that a connection isn't blocked in an environment without a proxy or with Proxy autoconfig (PAC) or with Web Proxy Autodiscovery Protocol (WPAD).
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If a proxy or firewall is blocking anonymous traffic, make sure that anonymous traffic is permitted in the previously listed URLs.
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> [!WARNING]
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> Authenticated proxies are not supported. Ensure that only PAC, WPAD, or a static proxy is being used. SSL inspection and intercepting proxies are also not supported for security reasons. Configure an exception for SSL inspection and your proxy server to directly pass through data from Microsoft Defender for Endpoint on macOS to the relevant URLs without interception. Adding your interception certificate to the global store will not allow for interception.
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To test that a connection is not blocked:
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To test that a connection isn't blocked:
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In a browser such as Microsoft Edge for Mac or Safari open https://x.cp.wd.microsoft.com/api/report and https://cdn.x.cp.wd.microsoft.com/ping.
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Optionally, in Terminal, run the following command:
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