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defender-xdr/experts-on-demand.md

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@@ -85,13 +85,13 @@ The option to **Ask Defender Experts** is available in several places throughout
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### In portal
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You can view responses to inquiries submitted to Ask Defender Experts from up to six months ago by navigating to **Reports** > **Defender Experts messages**. You will also be able to ask follow-up questions or reply with more information to Defender Experts from this page.
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You can view responses to inquiries submitted to Ask Defender Experts from up to six months ago by navigating to **Reports** > **Defender Experts messages**. You'll also be able to ask follow-up questions or reply with more information to Defender Experts from this page.
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:::image type="content" source="media/inportal-managed-response.png" alt-text="Screenshot of in-portal managed response." lightbox="media/inportal-managed-response.png":::
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### Email
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If you included contact email addresses when submitting your inquiry, they will receive an email notification when a response from Defender Experts is posted.
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If you included contact email addresses when submitting your inquiry, they'll receive an email notification when a response from Defender Experts is posted.
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:::image type="content" source="media/email-based-managed-response.png" alt-text="Screenshot of email based managed response." lightbox="media/email-based-managed-response.png":::
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- We received this Defender Experts Notification from Microsoft Defender Experts for Hunting. We don't have our own incident response team. What can we do now, and how can we contain the incident?
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- We received a Defender Experts Notification from Microsoft Defender Experts for Hunting. What data can you provide to us that we can pass on to our incident response team?
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## Services that are not in scope for Defender Experts
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## Services that aren't in scope for Defender Experts
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Ask Defender Experts is focused on products that are only included in Microsoft Defender XDR i.e. Microsoft Defender for Endpoint, Microsoft Defender for Office, Microsoft Defender for Cloud Apps, and Microsoft Defender for Identity.
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Ask Defender Experts is focused on products that are only included in Microsoft Defender XDR, i.e., Microsoft Defender for Endpoint, Microsoft Defender for Office, Microsoft Defender for Cloud Apps, and Microsoft Defender for Identity.
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The service does not cover the following scenarios:
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The service doesn't cover the following scenarios:
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- Inquiries related to custom detections in the above products cannot be handled in Ask Defender Experts because our experts typically do not have access to such telemetry or visibility into how these custom policies were set up. Examples of such policies include:
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- Inquiries related to custom detections in the above products can't be handled in Ask Defender Experts because our experts typically don't have access to such telemetry or visibility into how these custom policies were set up. Examples of such policies include:
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- **Alerts with policy source** = **Custom**
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- **Detection source** = **Custom TI**
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- **Alert title** = **Anomaly Indicator**
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- **Threat family** = **Custom Enterprise Block Only**
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- Defender Experts will not be able to handle inquiries on non-Defender XDR products such as Microsoft Defender for Cloud, Microsoft Defender for ioT, Microsoft Sentinel, Microsoft Purview, Microsoft Priva, and other third-party cybersecurity products.
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- Defender Experts won't be able to handle inquiries on non-Defender XDR products such as Microsoft Defender for Cloud, Microsoft Defender for ioT, Microsoft Sentinel, Microsoft Purview, Microsoft Priva, and other third-party cybersecurity products.
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- Defender Experts will not be able to assist you with inquiries regarding bugs in your product experience in the Defender XDR portal, such as, missing data on the alert or incident page or a recommended action not completing when you action it. You can reach out to Microsoft Support via the [Services Hub](https://serviceshub.microsoft.com/home) regarding such issues.
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- Defender Experts won't be able to assist you with inquiries regarding bugs in your product experience in the Defender XDR portal, such as, missing data on the alert or incident page or a recommended action not completing when you action it. You can reach out to Microsoft Support via the [Services Hub](https://serviceshub.microsoft.com/home) regarding such issues.
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- Ask Defender Experts is not a security incident response service. It is intended to provide a better understanding of complex threats affecting your organization. Engage with your own security incident response team to address urgent security incident response issues. If you don't have your own security incident response team and would like Microsoft's help, create a support request in the [Premier Services Hub](/services-hub/).
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- Ask Defender Experts isn't a security incident response service. It's intended to provide a better understanding of complex threats affecting your organization. Engage with your own security incident response team to address urgent security incident response issues. If you don't have your own security incident response team and would like Microsoft's help, create a support request in the [Premier Services Hub](/services-hub/).
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### Next step
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