Updated customer intents in 5 more articles

quarantine-about.md, outbound-spam-restore-restricted-users.md, submissions-outlook-report-messages.md, message-headers-eop-mdo.md, and tenant-allow-block-list-about.md.

Author: sbreingold-ms

defender-office-365/message-headers-eop-mdo.md

@@ -23,6 +23,7 @@ appliesto:
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/eop-about" target="_blank">Default email protections for cloud mailboxes</a>
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
   - ✅ <a href="https://learn.microsoft.com/defender-xdr/microsoft-365-defender" target="_blank">Microsoft Defender XDR</a>
+#customer intent: As an IT pro, I need to understand the antispam and authentication headers added to incoming email so I can interpret message headers during investigations.
 ---
 
 # Anti-spam message headers in cloud organizations

defender-office-365/outbound-spam-restore-restricted-users.md

@@ -25,6 +25,7 @@ appliesto:
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/eop-about" target="_blank">Default email protections for cloud mailboxes</a>
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
   - ✅ <a href="https://learn.microsoft.com/defender-xdr/microsoft-365-defender" target="_blank">Microsoft Defender XDR</a>
+#customer intent: As an admin, I need steps to unblock users restricted for outbound spam, including required checks and portal/PowerShell actions so I can safely restore sending.
 ---
 
 # Remove blocked users from the Restricted entities page

defender-office-365/quarantine-about.md

@@ -25,6 +25,7 @@ appliesto:
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/eop-about" target="_blank">Default email protections for cloud mailboxes</a>
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
   - ✅ <a href="https://learn.microsoft.com/defender-xdr/microsoft-365-defender" target="_blank">Microsoft Defender XDR</a>
+#customer intent: As a Microsoft 365 admin, I need to know what quarantined messages are, which detections send items to quarantine, and how retention and policies work so I can manage quarantined items and policies.
 ---
 
 # Quarantined email messages in cloud organizations

defender-office-365/submissions-outlook-report-messages.md

@@ -19,6 +19,7 @@ appliesto:
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/eop-about" target="_blank">Default email protections for cloud mailboxes</a>
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
   - ✅ <a href="https://learn.microsoft.com/defender-xdr/microsoft-365-defender" target="_blank">Microsoft Defender XDR</a>
+#customer intent: As an admin, I need to configure Outlook reporting and understand how reported phishing and suspicious emails are processed by Microsoft Defender so I can triage and remediate threats.
 ---
 
 # Report phishing and suspicious emails in Outlook for admins

defender-office-365/tenant-allow-block-list-about.md

@@ -21,6 +21,7 @@ appliesto:
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/eop-about" target="_blank">Default email protections for cloud mailboxes</a>
   - ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
   - ✅ <a href="https://learn.microsoft.com/defender-xdr/microsoft-365-defender" target="_blank">Microsoft Defender XDR</a>
+#customer intent: As an admin, I need to know when to create allow or block entries, their effects, and how to use the Tenant Allow/Block List safely so I can override filtering appropriately.
 ---
 
 # Manage allows and blocks in the Tenant Allow/Block List