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Merge pull request #4913 from varuntha-MSFT/patch-5
(AzureCXP) fixes MicrosoftDocs/defender-docs-pr#486270
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defender-office-365/outbound-spam-protection-about.md

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- seo-marvel-apr2020
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description: Admins can learn about the outbound spam controls in Microsoft 365, and what to do if you need to send mass mailings.
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ms.service: defender-office-365
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ms.date: 07/07/2025
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ms.date: 09/03/2025
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appliesto:
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- ✅ <a href="https://learn.microsoft.com/defender-office-365/eop-about" target="_blank">Default email protections for cloud mailboxes</a>
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- ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
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This article describes the controls and notifications that are designed to help prevent outbound spam, and what you can do if you need to send mass mailings.
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> [!TIP]
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> If you're an end-user and your email is blocked or fails to send due to outbound spam protection, you receive a non-delivery report (also known as an NDR or bounce message). This behavior is expected. Only admins can review and resolve these issues, so contact your email admin for assistance.
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## What admins can do to control outbound spam
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- **Use built-in notifications**: When a user exceeds [sending limits of the service](/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits#sending-limits-across-office-365-options) or [outbound spam policies](outbound-spam-policies-configure.md) and is restricted from sending email, the default alert policy named **User restricted from sending email** sends email notifications to members of the **TenantAdmins** group (**Global Administrator** members). To configure who else receives these notifications, see [Verify the alert settings for restricted users](outbound-spam-restore-restricted-users.md#verify-the-alert-settings-for-restricted-users). Also, the default alert policies named **Email sending limit exceeded** and **Suspicious email sending patterns detected** send email notifications to members of the **TenantAdmins** group (**Global Administrator** members). For more information about alert policies, see [Alert policies in the Microsoft Defender portal](alert-policies-defender-portal.md).

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