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Update caac-known-issues.md
Updated Edge cached policy limitation
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CloudAppSecurityDocs/caac-known-issues.md

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@@ -114,6 +114,35 @@ A user who starts a session in Edge with a profile other than his work profile,
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If the URL points to a resource within the secured application, the user will be directed to the application's homepage in Edge.
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### Outdated session policy enforcement with Edge
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When a session policy is enforced using Edge in-browser protection and the user is later removed from the corresponding Conditional Access (CA) policy, the original session enforcement may still persist.
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Example Scenario:
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A user was originally assigned a CA policy for the Salesforce application, along with an Defender for Cloud apps session policy that blocked file downloads. As a result, downloads were blocked when the user accessed Salesforce in Edge.
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Although the admin later removed the CA policy, the user still experiences the download block in Edge due to cached policy data.
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Mitigation Options:
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Option 1: Automatic cleanup
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1. Reassign the user/app to the CA policy.
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2. Remove the corresponding Defender for Cloud Apps session policy.
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3. Have the user access the application using Edge, this will trigger the policy removal automatically.
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4. Remove the CA policy again.
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Option 2: Manual cleanup
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1. Delete the cached policy file
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- Go to: C:\Users\<username>\AppData\Local\Microsoft\Edge\
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- Delete the file: mda_store.txt
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2. Remove the work profile in Edge
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- Open Microsoft Edge.
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- Navigate to Profile Settings.
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- Delete the work profile associated with the outdated session policy.
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These steps will force a policy refresh and resolve enforcement issues related to outdated session policies.
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## Related content
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- [Conditional Access app control in Microsoft Defender for Cloud Apps](proxy-intro-aad.md)

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